About GBG
GBG is the leading expert in global identity and location. In an increasingly digital world, GBG helps businesses grow by giving them intelligence to make the best decisions about their customers, when it matters most.
Every second, our global data, agile technology, and expert teams, power over 20,000 of the world's best-known organisations to reach and trust their customers.
Why you should be@GBG
Reach The precision of location data is critical to businesses that need to know exactly where their customers are so they can reduce failed deliveries, share great customer experiences and remove unnecessary costs. We provide the unique insight to know locations as well as the people who live there, because we understand global addresses better than anyone else.
This means our customers have confidence that their products and services will arrive in time and to the right location. In the race to serve global customers, we exist to help every business in the world, reach every customer in the world.
Trust When a digital business grows, most customers are genuine. However, many are fraudsters who manipulate identities to gain illegitimate access. We give our customers unique insight to decide which are trustworthy and which are fraudulent, because we understand identity better than anyone else.
This means businesses can confidently onboard good customers, reward great customers and reject fraudsters. In the fight against Identity Fraud, trust is key, so the more you can know and the earlier you know it, the better decisions you can make.
About The Team Group IT at GBG plays a vital role in driving the technological backbone of our organisation. Our team is dedicated to maintaining and advancing the systems that power our global data and technology solutions. The Group IT function continuously innovates and improves our technology to deliver exceptional experiences for both our customers and team members.
We are dedicated to providing top-tier services that are not only reliable and efficient but also the best in quality, performance, and cost to support GBG's vision. If you are passionate about technology and eager to make a significant impact, we invite you to be part of our innovative team, where your contributions will help shape the future of GBG.
Take the next step in your career and join us in our mission to create a world-class IT environment!
The role Join our dynamic IT Support & Operations team within Group IT department at GBG, a crucial part of our global technology function. Our mission is to ensure that GBG delivers an exceptional experience to our team members worldwide. As a Tier 1 Support Apprentice, you will be at the forefront of all aspects of Group IT, empowering our colleagues with the essential tools they need to achieve success every day.
What You Will Do With the support of the wider team we will train you to successfully deliver: Provide first-line technical support to team members, resolving issues related to hardware, software, and network connectivity Assist with the setup and configuration of IT equipment, ensuring that new and existing team members have the necessary tools to perform their roles effectively Monitor and respond to support tickets in a timely manner, escalating complex issues to higher-level support when necessary Maintain accurate documentation of support activities and solutions provided Ensure that all IT services and equipment meet quality, performance, and cost standards
Requirements What are we looking for Strong problem-solving skills and the ability to troubleshoot technical issues efficiently Excellent communication skills and the ability to provide clear, concise instructions to non-technical team members Basic knowledge of computer hardware, software, and networking principles Ability to work independently and as part of a team, managing multiple tasks and priorities effectively Customer-focused mindset with a commitment to providing outstanding support experiences
Technical Skills These are the skills we will expect and support you in developing a solid grounding: macOS Active Directory & Entra ID Exchange / M365 Administration Desktop support (i.e. general PC issues) M365 Application for Mac & Windows Windows 10/11 InTune/Jamf Hardware support File/Print Teams Meeting Room equipment Jira Endpoint Security
Behaviours we'd like to see Benefits To find out more As an equal opportunity employer, we are committed to providing fair opportunities for everyone regardless of age, gender race/ ethnicity, sex, religion, age, nationality, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. Everybody is welcome and our inclusion and diversity programme, be/yourself, is designed to ensure that you can thrive. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.
To chat to the Talent Attraction team and find out more about our benefits and why we're a great place to work, drop an email to behired@gbgplc.com and we'll be in touch. You can also check out our career site here.
Why not apply and make life@GBG work for you? #J-18808-Ljbffr
GBG is the leading expert in global identity and location. In an increasingly digital world, GBG helps businesses grow by giving them intelligence to make the best decisions about their customers, when it matters most.
Every second, our global data, agile technology, and expert teams, power over 20,000 of the world's best-known organisations to reach and trust their customers.
Why you should be@GBG
Reach The precision of location data is critical to businesses that need to know exactly where their customers are so they can reduce failed deliveries, share great customer experiences and remove unnecessary costs. We provide the unique insight to know locations as well as the people who live there, because we understand global addresses better than anyone else.
This means our customers have confidence that their products and services will arrive in time and to the right location. In the race to serve global customers, we exist to help every business in the world, reach every customer in the world.
Trust When a digital business grows, most customers are genuine. However, many are fraudsters who manipulate identities to gain illegitimate access. We give our customers unique insight to decide which are trustworthy and which are fraudulent, because we understand identity better than anyone else.
This means businesses can confidently onboard good customers, reward great customers and reject fraudsters. In the fight against Identity Fraud, trust is key, so the more you can know and the earlier you know it, the better decisions you can make.
About The Team Group IT at GBG plays a vital role in driving the technological backbone of our organisation. Our team is dedicated to maintaining and advancing the systems that power our global data and technology solutions. The Group IT function continuously innovates and improves our technology to deliver exceptional experiences for both our customers and team members.
We are dedicated to providing top-tier services that are not only reliable and efficient but also the best in quality, performance, and cost to support GBG's vision. If you are passionate about technology and eager to make a significant impact, we invite you to be part of our innovative team, where your contributions will help shape the future of GBG.
Take the next step in your career and join us in our mission to create a world-class IT environment!
The role Join our dynamic IT Support & Operations team within Group IT department at GBG, a crucial part of our global technology function. Our mission is to ensure that GBG delivers an exceptional experience to our team members worldwide. As a Tier 1 Support Apprentice, you will be at the forefront of all aspects of Group IT, empowering our colleagues with the essential tools they need to achieve success every day.
What You Will Do With the support of the wider team we will train you to successfully deliver: Provide first-line technical support to team members, resolving issues related to hardware, software, and network connectivity Assist with the setup and configuration of IT equipment, ensuring that new and existing team members have the necessary tools to perform their roles effectively Monitor and respond to support tickets in a timely manner, escalating complex issues to higher-level support when necessary Maintain accurate documentation of support activities and solutions provided Ensure that all IT services and equipment meet quality, performance, and cost standards
Requirements What are we looking for Strong problem-solving skills and the ability to troubleshoot technical issues efficiently Excellent communication skills and the ability to provide clear, concise instructions to non-technical team members Basic knowledge of computer hardware, software, and networking principles Ability to work independently and as part of a team, managing multiple tasks and priorities effectively Customer-focused mindset with a commitment to providing outstanding support experiences
Technical Skills These are the skills we will expect and support you in developing a solid grounding: macOS Active Directory & Entra ID Exchange / M365 Administration Desktop support (i.e. general PC issues) M365 Application for Mac & Windows Windows 10/11 InTune/Jamf Hardware support File/Print Teams Meeting Room equipment Jira Endpoint Security
Behaviours we'd like to see Benefits To find out more As an equal opportunity employer, we are committed to providing fair opportunities for everyone regardless of age, gender race/ ethnicity, sex, religion, age, nationality, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. Everybody is welcome and our inclusion and diversity programme, be/yourself, is designed to ensure that you can thrive. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.
To chat to the Talent Attraction team and find out more about our benefits and why we're a great place to work, drop an email to behired@gbgplc.com and we'll be in touch. You can also check out our career site here.
Why not apply and make life@GBG work for you? #J-18808-Ljbffr
