The Texthelp Group and n2y have over 50 years of combined experience in creating and delivering innovative technology for the education and the workplace sectors. The companies merged in March 2024 after operating adjacently for many years. Together, we believe that everyone can learn and that we all have the right to understand and be understood.
Joining forces means the combined mission of advancing the learning, understanding and communication of one billion people around the world by 2030 becomes even stronger. We will make a deeper, richer impact on people’s lives and on society.
We can only achieve our mission and continue to grow by having high performing, passionate people on our team. Both Texthelp and n2y promote a collaborative and innovative work environment where diversity is embraced and empowered.
The combined organisation employs over 600 staff across locations in the UK, Norway, Denmark, Sweden, USA and Australia.
We plan to reveal our new brand later in 2024, but for now the messaging and any correspondence for this role will come from Texthelp. We’re extremely proud to be on this journey, and hope you can join us!
About the role
We are seeking a visionary and passionate leader to join our team as Director of Account Management. As Director of Account Management, you will play a pivotal role in driving customer satisfaction, retention but most importantly upsell and cross sale growth. You will be responsible for developing and implementing a comprehensive account growth strategy that aligns with our company's overall business goals. You will also be responsible for leading a team of account executives who are dedicated to helping our customers achieve their desired outcomes. Main Responsibilities
Develop and execute an account success strategy to achieve customer expansion targets Build and manage a high-performing sales team, providing leadership, mentorship, and support to ensure the team meets or exceeds revenue targets Work collaboratively with the marketing, product, sales ops and customer success teams to identify opportunities and promote sales excellence Build and maintain strong relationships with key stakeholders and customers to understand their needs and seek opportunities to drive successful sales campaigns. Create and maintain accurate sales forecasts and reports, and provide regular updates to senior leadership on sales performance and pipeline metrics Continuously assess and refine sales processes to drive efficiency and effectiveness Champion a customer-centric culture Maintain technical knowledge to support understanding of client's requirements and the positioning of Texthelp group products Essential Criteria
3+ years experience in a sales leadership role with experience in driving new business within existing accounts Proven ability to motivate and mentor teams to embed culture of high performance Relevant network of senior and executive level contacts A proven track record of driving growth and winning new business from within customer accounts Successful track record in C suite level negotiations including both technical and business issues Proven experience closing complex deals through a lengthy sales cycle and building strategic relationships Proven track record of preparing, presenting and discussing robust business proposals to senior stakeholders and executives Effective communication skills eg negotiation, strategic thinking, empathy when managing both internal and external stakeholders Track record of providing accurate and timely activity, pipe and sales performance reporting to senior leadership teams Experience with SaaS sales strategies and associated metrics Experience using Salesforce or other relevant CRM systems, and proficient in the use of Google Suite or MS Office Full Clean UK Driving Licence Excellent planning & organisational skills Deep understanding of sales methods such as MEDDPICC Desirable Criteria
Third level education focusing on business or related field Proficiency in customer success technology Experience successfully working with senior (C-level) executives
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We are seeking a visionary and passionate leader to join our team as Director of Account Management. As Director of Account Management, you will play a pivotal role in driving customer satisfaction, retention but most importantly upsell and cross sale growth. You will be responsible for developing and implementing a comprehensive account growth strategy that aligns with our company's overall business goals. You will also be responsible for leading a team of account executives who are dedicated to helping our customers achieve their desired outcomes. Main Responsibilities
Develop and execute an account success strategy to achieve customer expansion targets Build and manage a high-performing sales team, providing leadership, mentorship, and support to ensure the team meets or exceeds revenue targets Work collaboratively with the marketing, product, sales ops and customer success teams to identify opportunities and promote sales excellence Build and maintain strong relationships with key stakeholders and customers to understand their needs and seek opportunities to drive successful sales campaigns. Create and maintain accurate sales forecasts and reports, and provide regular updates to senior leadership on sales performance and pipeline metrics Continuously assess and refine sales processes to drive efficiency and effectiveness Champion a customer-centric culture Maintain technical knowledge to support understanding of client's requirements and the positioning of Texthelp group products Essential Criteria
3+ years experience in a sales leadership role with experience in driving new business within existing accounts Proven ability to motivate and mentor teams to embed culture of high performance Relevant network of senior and executive level contacts A proven track record of driving growth and winning new business from within customer accounts Successful track record in C suite level negotiations including both technical and business issues Proven experience closing complex deals through a lengthy sales cycle and building strategic relationships Proven track record of preparing, presenting and discussing robust business proposals to senior stakeholders and executives Effective communication skills eg negotiation, strategic thinking, empathy when managing both internal and external stakeholders Track record of providing accurate and timely activity, pipe and sales performance reporting to senior leadership teams Experience with SaaS sales strategies and associated metrics Experience using Salesforce or other relevant CRM systems, and proficient in the use of Google Suite or MS Office Full Clean UK Driving Licence Excellent planning & organisational skills Deep understanding of sales methods such as MEDDPICC Desirable Criteria
Third level education focusing on business or related field Proficiency in customer success technology Experience successfully working with senior (C-level) executives
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