About The Role
We are looking for professional, organised customer-focused people to join our Customer Account Management Team. We need people who can work with our customers who have applied and been accepted for finance and can help them complete their journey to completion with us.
There is
no hard selling
involved! The customer has completed their loan application; your role is to help them every step of the way through their car buying journey. People skills, a positive attitude, and excellent organisation are the most important skills for this role.
There are targets and KPI’s in place, which means that you can earn excellent commission and bonuses. Our top performers will earn in excess of £65k.
You will be an excellent communicator, with a passion for talking to and helping people. You will be a well-organised person, confident in working with technology and systems, and a hard worker who wants to be rewarded for their effort, dedication, and passion.
Hours are full-time, 40 hours per week. Mon-Fri 9am-6pm, x2 10am-7pm. Occasional weekend days with a day off in lieu during the week. Overtime available.
Responsibilities Include:
Build rapport with the customer to understand exactly what they need.
Walk our customers through every stage of their car buying journey.
Utilise and update our CRM system to enable you to manage the customer journey proactively.
Achieve all KPI’s around activity and quality.
Achieve sales and performance targets set by the business.
Thrive in working in a fast-paced, target-focused environment with a high energy and high reward culture.
Provide an impeccable customer experience, putting the customer at the heart of everything you do.
Achieve and maintain appropriate compliance standards and knowledge in the Data Protection Act, Money Laundering, and Treating Customers Fairly.
About You
Demonstrate outstanding communication and organisation skills.
Experience of working in a fast-paced environment.
Hardworking, determined, and resilient.
Strong organisational skills and ability to prioritise workload effectively.
Extremely self-motivated, enthusiastic, and driven by targets and KPI’s.
Experience of handling objections, ability to understand and promptly respond to customer needs.
Comfortable working under pressure, proactive, and uses own initiative.
About Us
Benefits:
Uncapped commission.
Subsidised Onsite Parking.
Free fruit, barista bar, and juice bar.
Onsite gym.
Free transport to and from Piccadilly.
Birthday off!
Enhanced maternity, paternity, and adoption leave pay.
Time off from day one for fertility appointments.
Discount club.
Healthcare Cash plan.
Free Employee Assistance Programme.
Excellent career progression across the business.
Car Finance 247 is an award-winning business just outside of Manchester City Centre. We create personalised and high-quality customer experiences driven by outstanding tech, streamlined processes, and most importantly, amazing people. Over the next 12 months, we have exciting upcoming projects to cement our position as market leaders in every aspect of our business, and that journey starts with attracting the best talent.
As an equal opportunities employer, the 247 Group is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the 247 Group.
#J-18808-Ljbffr
We are looking for professional, organised customer-focused people to join our Customer Account Management Team. We need people who can work with our customers who have applied and been accepted for finance and can help them complete their journey to completion with us.
There is
no hard selling
involved! The customer has completed their loan application; your role is to help them every step of the way through their car buying journey. People skills, a positive attitude, and excellent organisation are the most important skills for this role.
There are targets and KPI’s in place, which means that you can earn excellent commission and bonuses. Our top performers will earn in excess of £65k.
You will be an excellent communicator, with a passion for talking to and helping people. You will be a well-organised person, confident in working with technology and systems, and a hard worker who wants to be rewarded for their effort, dedication, and passion.
Hours are full-time, 40 hours per week. Mon-Fri 9am-6pm, x2 10am-7pm. Occasional weekend days with a day off in lieu during the week. Overtime available.
Responsibilities Include:
Build rapport with the customer to understand exactly what they need.
Walk our customers through every stage of their car buying journey.
Utilise and update our CRM system to enable you to manage the customer journey proactively.
Achieve all KPI’s around activity and quality.
Achieve sales and performance targets set by the business.
Thrive in working in a fast-paced, target-focused environment with a high energy and high reward culture.
Provide an impeccable customer experience, putting the customer at the heart of everything you do.
Achieve and maintain appropriate compliance standards and knowledge in the Data Protection Act, Money Laundering, and Treating Customers Fairly.
About You
Demonstrate outstanding communication and organisation skills.
Experience of working in a fast-paced environment.
Hardworking, determined, and resilient.
Strong organisational skills and ability to prioritise workload effectively.
Extremely self-motivated, enthusiastic, and driven by targets and KPI’s.
Experience of handling objections, ability to understand and promptly respond to customer needs.
Comfortable working under pressure, proactive, and uses own initiative.
About Us
Benefits:
Uncapped commission.
Subsidised Onsite Parking.
Free fruit, barista bar, and juice bar.
Onsite gym.
Free transport to and from Piccadilly.
Birthday off!
Enhanced maternity, paternity, and adoption leave pay.
Time off from day one for fertility appointments.
Discount club.
Healthcare Cash plan.
Free Employee Assistance Programme.
Excellent career progression across the business.
Car Finance 247 is an award-winning business just outside of Manchester City Centre. We create personalised and high-quality customer experiences driven by outstanding tech, streamlined processes, and most importantly, amazing people. Over the next 12 months, we have exciting upcoming projects to cement our position as market leaders in every aspect of our business, and that journey starts with attracting the best talent.
As an equal opportunities employer, the 247 Group is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the 247 Group.
#J-18808-Ljbffr
