About Us
We’ve been on a mission to improve end user satisfaction since the day we were founded over 25 years ago. As champions of premium experience-led IT services, it is who we are. We constantly challenge old assumptions and inherited wisdom, and demonstrate there are other, better ways to do things.
Based in the UK, with offices globally in the USA, South Africa, Sri Lanka, Kuala Lumpur, and Macedonia, we now provide a huge range of market-leading managed services, Microsoft-centric business software, and cloud solutions to over 300 ambitious mid-market organisations. In response to our customers’ changing needs and the growing threats we all face, we’ve massively strengthened our well-established cyber security capabilities.
Our mission is to unleash the potential of people through amazing IT experiences. Our Values At Acora, we’re proud to share the values we live by. They’re not dusty abstract concepts. Our values define our culture: they act as a promise to our customers and a constant challenge to ourselves, both as individuals and as a team, to be Game-Changers. Be the best you can be We do what we say Together we win Description You will be responsible for the day-to-day management of customer accounts, developing existing relationships and spotting new opportunities to ensure profitable growth. You will create and manage a sales pipeline, regularly communicate with your customer accounts by telephone, email, and in person, and oversee the customer experience throughout the business. Key Responsibilities Manage existing customer accounts and potential customer relationships Creating and managing opportunities Achieving all relevant KPIs and ensuring the continued year-on-year growth of OPEX and CAPEX sales Producing customer forecasts and strategies Meeting and presenting to customers regularly Escalating customer issues through the wider company Attending network events Spotting development opportunities with your customers Providing exceptional customer service Spotting development opportunities with customers to cross-sell other established services Strategising the long-term growth of your customer accounts Generating ideas with the Solutions Team and assist with implementing process improvements or new product offerings Contributing to inter-departmental projects that contribute to wider company objectives Adhering to company policies Maintaining accurate records using company systems such as Microsoft Dynamics Adhering to company standards (currently ISO 9001, ISO 14001, ISO 27001:2013) Understanding and adopting company values Being responsible for your own and other people’s Health & Safety at work Key Skills Managing existing and potential customer relationships Creating and managing opportunities Ensuring the continued year-on-year growth of OPEX and CAPEX sales Producing customer forecasts and strategies Regularly meeting and presenting to customers Escalating customer issues through the wider company Attending networking events Time management and organisation Analytical and problem-solving skills Spotting development opportunities with your customers Knowledge of Microsoft Dynamics or similar CRM systems Personal Specification Strong communication skills Good team player An interest in IT and technology in general A “can do” attitude, flexible with an enthusiastic approach to your work An ability to learn new skills as required Strong organisational skills Good use of initiative Excellent problem-solving skills Clear and confident presenter Strong negotiating skills Diligent and able to work under pressure Enthusiasm to build relationships Smart personal appearance
#J-18808-Ljbffr
Based in the UK, with offices globally in the USA, South Africa, Sri Lanka, Kuala Lumpur, and Macedonia, we now provide a huge range of market-leading managed services, Microsoft-centric business software, and cloud solutions to over 300 ambitious mid-market organisations. In response to our customers’ changing needs and the growing threats we all face, we’ve massively strengthened our well-established cyber security capabilities.
Our mission is to unleash the potential of people through amazing IT experiences. Our Values At Acora, we’re proud to share the values we live by. They’re not dusty abstract concepts. Our values define our culture: they act as a promise to our customers and a constant challenge to ourselves, both as individuals and as a team, to be Game-Changers. Be the best you can be We do what we say Together we win Description You will be responsible for the day-to-day management of customer accounts, developing existing relationships and spotting new opportunities to ensure profitable growth. You will create and manage a sales pipeline, regularly communicate with your customer accounts by telephone, email, and in person, and oversee the customer experience throughout the business. Key Responsibilities Manage existing customer accounts and potential customer relationships Creating and managing opportunities Achieving all relevant KPIs and ensuring the continued year-on-year growth of OPEX and CAPEX sales Producing customer forecasts and strategies Meeting and presenting to customers regularly Escalating customer issues through the wider company Attending network events Spotting development opportunities with your customers Providing exceptional customer service Spotting development opportunities with customers to cross-sell other established services Strategising the long-term growth of your customer accounts Generating ideas with the Solutions Team and assist with implementing process improvements or new product offerings Contributing to inter-departmental projects that contribute to wider company objectives Adhering to company policies Maintaining accurate records using company systems such as Microsoft Dynamics Adhering to company standards (currently ISO 9001, ISO 14001, ISO 27001:2013) Understanding and adopting company values Being responsible for your own and other people’s Health & Safety at work Key Skills Managing existing and potential customer relationships Creating and managing opportunities Ensuring the continued year-on-year growth of OPEX and CAPEX sales Producing customer forecasts and strategies Regularly meeting and presenting to customers Escalating customer issues through the wider company Attending networking events Time management and organisation Analytical and problem-solving skills Spotting development opportunities with your customers Knowledge of Microsoft Dynamics or similar CRM systems Personal Specification Strong communication skills Good team player An interest in IT and technology in general A “can do” attitude, flexible with an enthusiastic approach to your work An ability to learn new skills as required Strong organisational skills Good use of initiative Excellent problem-solving skills Clear and confident presenter Strong negotiating skills Diligent and able to work under pressure Enthusiasm to build relationships Smart personal appearance
#J-18808-Ljbffr
