ABOUT THE ROLE
Our Claims team, based in our Bristol office, is part of the wider national Health and Safety team. This is a varied and responsible position in which you will help manage insurance claims for incidents that have occurred on the premises of our managed properties. This is a part-time role working either in the office or at home as the business demands. Within this position, you will assist the Senior Claims Administrator in managing the case load from the initial reporting of incidents through to the investigations and the conclusion and closing of the claims. You will need to communicate with a wide range of teams, including Property Managers, the internal H&S team, and external parties including tenants, clients, brokers, and solicitors acting for insurers. WHAT MATTERS MOST IN THIS ROLE
Attention to detail is crucial, especially when reviewing the details of incidents and claims. You are also responsible for maintaining databases and spreadsheets with accurate information. Exceptional communication is required as you will be liaising with multiple internal and external teams, providing regular, thorough, and accurate updates to all interested parties. Other duties will include: Logging and maintaining incidents on the relevant databases/insurers' portals. Liaising with H&S during investigations of incidents/claims. Managing stored records and historical claims in accordance with GDPR regulations. Performing other team administrative duties as required. Chasing insurers/brokers for information on claims and incidents to ensure deadlines are met. Deputising for the Senior Claims Administrator when they are out of the office. WHAT WE EXPECT FROM YOU
The successful candidate will be proactive, with a 'can do' attitude, and can work autonomously as well as within a team. Excellent communication skills and a high degree of attention to detail are paramount. Experience in a claims handling or an insurance setting is preferred, however not essential. Strong administrative skills, including proficiency in Microsoft programs, are required. Knowledge of RIDDOR and the MOJ Portal process would be beneficial but not essential. Organizational skills with the ability to work to tight deadlines and manage multiple projects under pressure while maintaining attention to detail are necessary. Clear and confident communication with internal and external teams is essential. Ideally, you will have experience using Microsoft Excel, Word, and other internal databases. WHY WORKMAN?
Hybrid working to offer you a great work-life balance. Core working hours allow for added flexibility and help benefit your work-life balance. Discretionary annual bonus and salary reviews. Healthcare, life insurance & wellness program. Long service additional holidays, your birthday off, and an extra day between Christmas and New Year. Lifestyle benefits to suit you: gym membership, cycle to work, buy and sell holiday to name just a few. Social events throughout the year including a firm-wide Christmas party! Generous referral bonus. ABOUT WORKMAN LLP
As the UK’s leading independent commercial property management specialist, Workman has an enviable position within the property industry. We are proud of our longstanding relationships with many of our clients, some of whom we have worked with for more than 25 years. Our clients include leading institutional and sector-specialist investors, private property companies, public sector bodies, and a growing number of overseas investors. We pride ourselves on the calibre of our employees and their unique skill sets. For more information on working for Workman please visit
Our People | Workman LLP . EQUAL OPPORTUNITIES
We are an equal opportunities employer, and it is our policy to recruit a diverse workforce and follow the guidelines of the Equality Act 2010. This job description does not form part of your contract of employment and the duties may be amended from time to time.
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Our Claims team, based in our Bristol office, is part of the wider national Health and Safety team. This is a varied and responsible position in which you will help manage insurance claims for incidents that have occurred on the premises of our managed properties. This is a part-time role working either in the office or at home as the business demands. Within this position, you will assist the Senior Claims Administrator in managing the case load from the initial reporting of incidents through to the investigations and the conclusion and closing of the claims. You will need to communicate with a wide range of teams, including Property Managers, the internal H&S team, and external parties including tenants, clients, brokers, and solicitors acting for insurers. WHAT MATTERS MOST IN THIS ROLE
Attention to detail is crucial, especially when reviewing the details of incidents and claims. You are also responsible for maintaining databases and spreadsheets with accurate information. Exceptional communication is required as you will be liaising with multiple internal and external teams, providing regular, thorough, and accurate updates to all interested parties. Other duties will include: Logging and maintaining incidents on the relevant databases/insurers' portals. Liaising with H&S during investigations of incidents/claims. Managing stored records and historical claims in accordance with GDPR regulations. Performing other team administrative duties as required. Chasing insurers/brokers for information on claims and incidents to ensure deadlines are met. Deputising for the Senior Claims Administrator when they are out of the office. WHAT WE EXPECT FROM YOU
The successful candidate will be proactive, with a 'can do' attitude, and can work autonomously as well as within a team. Excellent communication skills and a high degree of attention to detail are paramount. Experience in a claims handling or an insurance setting is preferred, however not essential. Strong administrative skills, including proficiency in Microsoft programs, are required. Knowledge of RIDDOR and the MOJ Portal process would be beneficial but not essential. Organizational skills with the ability to work to tight deadlines and manage multiple projects under pressure while maintaining attention to detail are necessary. Clear and confident communication with internal and external teams is essential. Ideally, you will have experience using Microsoft Excel, Word, and other internal databases. WHY WORKMAN?
Hybrid working to offer you a great work-life balance. Core working hours allow for added flexibility and help benefit your work-life balance. Discretionary annual bonus and salary reviews. Healthcare, life insurance & wellness program. Long service additional holidays, your birthday off, and an extra day between Christmas and New Year. Lifestyle benefits to suit you: gym membership, cycle to work, buy and sell holiday to name just a few. Social events throughout the year including a firm-wide Christmas party! Generous referral bonus. ABOUT WORKMAN LLP
As the UK’s leading independent commercial property management specialist, Workman has an enviable position within the property industry. We are proud of our longstanding relationships with many of our clients, some of whom we have worked with for more than 25 years. Our clients include leading institutional and sector-specialist investors, private property companies, public sector bodies, and a growing number of overseas investors. We pride ourselves on the calibre of our employees and their unique skill sets. For more information on working for Workman please visit
Our People | Workman LLP . EQUAL OPPORTUNITIES
We are an equal opportunities employer, and it is our policy to recruit a diverse workforce and follow the guidelines of the Equality Act 2010. This job description does not form part of your contract of employment and the duties may be amended from time to time.
#J-18808-Ljbffr
