About the Role
We are seeking our newest service-driven, organised
Property Services Coordinator
to join our vibrant, high-energy Property Services Team at our
Chester Head Office . Joining our Property Services Team, you will be on the frontline of our business, coordinating the day-to-day operations of our property services maintenance and housekeeping teams, acting as the primary contact for scheduling maintenance and housekeeping related workflow within property services across our Regional Brands and Sykes Holiday Cottages properties.
In return for your hard work, we can ensure you join a vibrant, inclusive work culture, make the most of fantastic career progression opportunities and enjoy our fantastic company benefits! Paying a salary of up to £22,308. 37.5 hours - Shifts covering 5 days out of 7, Monday - Saturday, 9am-5.30pm. Plus access to our annual STIP (annual company-wide bonus) scheme with an additional 5% of your salary. 33 days annual leave including bank holidays Plus an additional day off for your Birthday Plus an additional two volunteering days per year Flexible hybrid-working with two days a week from our Chester head office post 6 months’ probation An enhanced maternity and paternity policy Inclusive and supportive work environment Employee discounts and benefits with your wellbeing at the centre Opportunities for career progression, personal development and recognition Comprehensive training and development programs to set you up for success Study support for additional qualifications, courses and accreditations Numerous dedicated wellbeing initiatives and access to 24/7 mental health support On-site gym at our Chester HQ Your Responsibilities
We are looking for those who can share in our vision for delivering the very best in service to our Customers and Owners as you deliver in the following areas: Coordinating the day-to-day operation of the property services maintenance and housekeeping schedules, within the brands and Sykes, hosting daily meetings with the maintenance managers in brands and Sykes, building an essential rapport with our owners, creating excellent relationships with tradesmen and suppliers. Progressing guest complaints, facilitating compliance documents, scheduling property checks, administering recharges, and making non-stock purchases. Monitoring the enterprise inbox and responding to property services matters that arise, immediately. Monitoring case files and responding to property services matters that arise, promptly and within SLA. Monitoring NPS feedback and progressing any work that has been assigned to you. Controlling the daily workload by ensuring regular contact is made with the PS HUB team to the brands and Sykes, recording completed jobs, jobs pending and outstanding work, and rescheduling accordingly. Informing guests and owners of progress of works, through the PS HUB team. Identifying any operational issues and reporting them to the Property Services Manager and/or the Maintenance Manager-Housekeeping Managers within the brands and Sykes. Working closely with our Chester Customer Service team, to efficiently handle any complaints regarding holidaymakers or owners to resolve potential issues in a timely fashion. Providing a weekly report summary, representative of the PS HUB team performance, highlighting the highs and lows to feed into a report for the Property Services Manager to be collated by them, then submitted to the Head of Property Services. Skills and Qualifications
It’s just as much about personality as it is about skills for us! By Being One Team, Owning it, Communicating Honestly and showcasing a devotion to Learning, Growing and Innovating, we remain true to our original ethos and ensure we stay true to our Customers, Owners and Colleagues alike.
All we ask is that you have the following: Excellent customer service skills Excellent verbal and written communication skills Excellent organisational skills and great attention to detail Ability to problem solve and be forward-thinking Task management skills Skilled in Enterprise, KEA and Excel IT literate and familiar with different internal company systems Although standouts will also have: Confidence to speak to owners regularly Knowledge of the brands and Sykes properties Knowledge of trades Good under pressure and strong resolution skills Holiday let/hospitality industry experience Knowledge of basic Property Maintenance Who We Are
Sykes Holiday Cottages is a business with big dreams and bursting with ambition. We have pinned our sights on becoming the UK's number one holiday rental agency and will stop at nothing to reach our goal, combining over 30 years of industry experience with our fierce company drive to become the best in the market for what we do. What started as a small, family-run company has now grown to be a 2000-strong workforce of ambitious, passionate professionals working under the Forge Holiday Group parent brand. Sykes Holiday Cottages is extremely proud to be B Corp Certified, which means we are part of a global community of businesses leading a worldwide movement for an equitable, inclusive and regenerative economy. Diversity and Inclusion: We encourage and welcome our people to bring their authentic and best selves to work every day. We know the power that comes from different ideas, backgrounds and perspectives. We recognise the role diversity plays in achieving our goals as a business. We actively welcome applications from as wide a range of backgrounds as possible. If you need any particular support or accommodations as part of your application process, please get in touch - our recruitment team is happy to help. If you are actively seeking your next career challenge, keen to join a diverse, exciting team, or want to grow your career within an industry leader, we welcome you to get in touch or apply!
#J-18808-Ljbffr
We are seeking our newest service-driven, organised
Property Services Coordinator
to join our vibrant, high-energy Property Services Team at our
Chester Head Office . Joining our Property Services Team, you will be on the frontline of our business, coordinating the day-to-day operations of our property services maintenance and housekeeping teams, acting as the primary contact for scheduling maintenance and housekeeping related workflow within property services across our Regional Brands and Sykes Holiday Cottages properties.
In return for your hard work, we can ensure you join a vibrant, inclusive work culture, make the most of fantastic career progression opportunities and enjoy our fantastic company benefits! Paying a salary of up to £22,308. 37.5 hours - Shifts covering 5 days out of 7, Monday - Saturday, 9am-5.30pm. Plus access to our annual STIP (annual company-wide bonus) scheme with an additional 5% of your salary. 33 days annual leave including bank holidays Plus an additional day off for your Birthday Plus an additional two volunteering days per year Flexible hybrid-working with two days a week from our Chester head office post 6 months’ probation An enhanced maternity and paternity policy Inclusive and supportive work environment Employee discounts and benefits with your wellbeing at the centre Opportunities for career progression, personal development and recognition Comprehensive training and development programs to set you up for success Study support for additional qualifications, courses and accreditations Numerous dedicated wellbeing initiatives and access to 24/7 mental health support On-site gym at our Chester HQ Your Responsibilities
We are looking for those who can share in our vision for delivering the very best in service to our Customers and Owners as you deliver in the following areas: Coordinating the day-to-day operation of the property services maintenance and housekeeping schedules, within the brands and Sykes, hosting daily meetings with the maintenance managers in brands and Sykes, building an essential rapport with our owners, creating excellent relationships with tradesmen and suppliers. Progressing guest complaints, facilitating compliance documents, scheduling property checks, administering recharges, and making non-stock purchases. Monitoring the enterprise inbox and responding to property services matters that arise, immediately. Monitoring case files and responding to property services matters that arise, promptly and within SLA. Monitoring NPS feedback and progressing any work that has been assigned to you. Controlling the daily workload by ensuring regular contact is made with the PS HUB team to the brands and Sykes, recording completed jobs, jobs pending and outstanding work, and rescheduling accordingly. Informing guests and owners of progress of works, through the PS HUB team. Identifying any operational issues and reporting them to the Property Services Manager and/or the Maintenance Manager-Housekeeping Managers within the brands and Sykes. Working closely with our Chester Customer Service team, to efficiently handle any complaints regarding holidaymakers or owners to resolve potential issues in a timely fashion. Providing a weekly report summary, representative of the PS HUB team performance, highlighting the highs and lows to feed into a report for the Property Services Manager to be collated by them, then submitted to the Head of Property Services. Skills and Qualifications
It’s just as much about personality as it is about skills for us! By Being One Team, Owning it, Communicating Honestly and showcasing a devotion to Learning, Growing and Innovating, we remain true to our original ethos and ensure we stay true to our Customers, Owners and Colleagues alike.
All we ask is that you have the following: Excellent customer service skills Excellent verbal and written communication skills Excellent organisational skills and great attention to detail Ability to problem solve and be forward-thinking Task management skills Skilled in Enterprise, KEA and Excel IT literate and familiar with different internal company systems Although standouts will also have: Confidence to speak to owners regularly Knowledge of the brands and Sykes properties Knowledge of trades Good under pressure and strong resolution skills Holiday let/hospitality industry experience Knowledge of basic Property Maintenance Who We Are
Sykes Holiday Cottages is a business with big dreams and bursting with ambition. We have pinned our sights on becoming the UK's number one holiday rental agency and will stop at nothing to reach our goal, combining over 30 years of industry experience with our fierce company drive to become the best in the market for what we do. What started as a small, family-run company has now grown to be a 2000-strong workforce of ambitious, passionate professionals working under the Forge Holiday Group parent brand. Sykes Holiday Cottages is extremely proud to be B Corp Certified, which means we are part of a global community of businesses leading a worldwide movement for an equitable, inclusive and regenerative economy. Diversity and Inclusion: We encourage and welcome our people to bring their authentic and best selves to work every day. We know the power that comes from different ideas, backgrounds and perspectives. We recognise the role diversity plays in achieving our goals as a business. We actively welcome applications from as wide a range of backgrounds as possible. If you need any particular support or accommodations as part of your application process, please get in touch - our recruitment team is happy to help. If you are actively seeking your next career challenge, keen to join a diverse, exciting team, or want to grow your career within an industry leader, we welcome you to get in touch or apply!
#J-18808-Ljbffr
