Customer Assistant – Visual Merchandising Stylist – Handforth

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Per hour
Location: Wilmslow
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Job offered by: Marks and Spencer
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Summary Customer Assistant - Visual Merchandising Stylist - Handforth

Permanent Vacancy for a Visual Merchandising (VM) Stylist at the Handforth store. Contracted to 30.00 hours per week over 4 days. Standard Rate of Pay at £12.00 per hour. Working Pattern is mostly Early Mornings with 1 Late Night shift per week. Working Pattern also includes every other weekend but is susceptible to change at the Hiring Manager's discretion.

Due to the nature and responsibilities of this role, all applicants must be at least 18 years of age.

Working Pattern: Monday 07:00-15:00 Wednesday 14:00-22:00 Friday 07:00-15:00 Saturday 07:00-15:15 Sunday 08:00-16:00 Tuesday 07:00-15:15 Wednesday 14:00-22:00 Friday 07:00-15:00

Job Description: Purpose To deliver a great shopping experience for customers, putting customers before tasks every time. Champion new ways of working within stores through an open mindset and positive attitude. Complete tasks and processes that deliver 'best in town' standards. Serve and sell across all channels brilliantly well. Be the voice of our customers to help us continually improve. Key Accountabilities Dress and style mannequins to agreed standards each launch and throughout the season as required. Deliver seasonal window implementation. Deliver 'best in town' standards through presentation standards, VM principles, availability, and keeping the store clean and tidy. Work alongside C&H colleagues to ensure correct implementation of POS each season. Serve customers efficiently and brilliantly well - on the shop floor and at service points. Skilled to utilize all digital tools and communication channels to do the job. Share customer and colleague feedback to help us do things better. Share knowledge and experience with colleagues to support others in building skill and confidence. Own their own learning & development and proactively access digital learning solutions. Know the daily sales targets, priorities, promotions & selling opportunities. Have great product knowledge to sell and recommend our products and services. Proactively engage with customers to understand their needs and make recommendations. Understand the store priorities and their part to play. Complete tasks with pace and in line with SOPs. Minimize cost and waste through good process practice. Follow safe and legal working practices. Key Capabilities Understands how M&S operates, its strategy, future, and the role they play. Committed to delivering excellent work fast with great attention to detail. Open to and acts on feedback, asking for this regularly. Sets performance objectives for self in conjunction with line manager and in line with business plans. Takes accountability for planning and managing own work efficiently to ensure objectives are met. Is curious and asks questions to challenge the status quo. Effective at communicating their intentions to others; ensures communication is clear and simple. In control of their own reactions and considers how to share their perspective to create better reactions for the team. Copes well with change and work challenges and recovers quickly from its impact. Builds positive relationships by being a good listener and getting to know people by establishing a connection. Technical Skills/ Experience Comprehensive styling skills that can be applied across instore visual elements and windows. Strong knowledge of visual merchandising principles. Contributing to store sales and cost control. Work across the store to get things done right first time within timescales. Comprehensive knowledge of customer shopping channels. Good level of product knowledge and services across the store. Up-to-date knowledge of the commercial operation and brilliant basics. Good level of digital capability and use of digital tools and applications. Understand customer needs and spot selling opportunities. Adapting to change. Key Relationships and Stakeholders Customers Colleagues Store Leadership BIG Everyone's Welcome M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity, and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

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