Location:
Smethwick B66 1BY Days of Work:
Monday to Friday Hours of Work:
9am - 5pm DPD UK is a member of Geopost, a market leader in parcel delivery and e-commerce solutions, providing a broad range of delivery and innovative services for customers worldwide. DPD UK has a turnover of nearly £2 billion and aims to be the most sustainable delivery company in the UK. At DPD UK, we also aim to deliver the best service, use the best technology, and recruit and retain the best people in the industry. DPD is a Valuable 500 company and a Disability Confident Employer. Job Description
Our National Telesales and Direct Sales Manager is looking for an accomplished manager who can lead, coach, motivate, and inspire their team to achieve business targets and goals while delivering amazing service every day. Key Tasks/Areas of Responsibility
First line of escalation for the direct sales team Implement and co-ordinate new starter inductions and probation sign-off Assist with the recruitment of direct sales executives Identify training requirements and arrange necessary coaching and support Champion all new products and services and ensure the team has sufficient training Review and sign-off new account requests Review and manage performance for each individual and take necessary action Ensure individuals are achieving the required KPIs Responsible for one-on-one monthly reviews of the Direct Sales team Monitor and police Salesforce to ensure accuracy and compliance, including contribution reports Monitor the handover process and ensure compliance Report on lead campaign feedback, i.e., lost/down traders Responsible for holding disciplinary hearings and dealing with any HR issues, including absence management Resolve payroll issues and submit payroll before cut-off Review and authorise credit requests Qualifications
About You As the successful candidate, your career history will evidence demonstrable experience in a similar environment. You will have experience in supervising or managing a team, with the ability to engage, motivate, and lead others. Due to the nature of our business, the ability to thrive in a busy and fast-paced environment is preferred. Your strong organisational skills and high attention to detail will be fully utilised in this role. Alongside these, you will need to have: The ability to effectively handle challenging conversations and complaints/escalations. Experience of managing people through HR processes. Ability to analyse data, identify errors, and rectify any issues. Demonstrate the core values of DPD – Passion, Respect, Honesty, Flexibility, Caring, and Accountability. Additional Information
About our Benefits: As well as a competitive salary plus performance-related commission, we recognise that our people are at the heart of our business. Without them, we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you by providing more than just a salary and job stability. To name but a few benefits: Holiday trading Enhanced maternity and paternity package Free life assurance of 4 x salary on joining the pension scheme Health Kiosks visiting every location Vitality at Work Free On-Site Parking Discounted shopping from hundreds of retailers, including up to 5% off supermarket shopping Milestone Days off to celebrate with your family and friends For employees who regularly use a screen as part of their job, we offer free eye tests and support with the cost of glasses Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer numerous development and promotion opportunities. If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.
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Smethwick B66 1BY Days of Work:
Monday to Friday Hours of Work:
9am - 5pm DPD UK is a member of Geopost, a market leader in parcel delivery and e-commerce solutions, providing a broad range of delivery and innovative services for customers worldwide. DPD UK has a turnover of nearly £2 billion and aims to be the most sustainable delivery company in the UK. At DPD UK, we also aim to deliver the best service, use the best technology, and recruit and retain the best people in the industry. DPD is a Valuable 500 company and a Disability Confident Employer. Job Description
Our National Telesales and Direct Sales Manager is looking for an accomplished manager who can lead, coach, motivate, and inspire their team to achieve business targets and goals while delivering amazing service every day. Key Tasks/Areas of Responsibility
First line of escalation for the direct sales team Implement and co-ordinate new starter inductions and probation sign-off Assist with the recruitment of direct sales executives Identify training requirements and arrange necessary coaching and support Champion all new products and services and ensure the team has sufficient training Review and sign-off new account requests Review and manage performance for each individual and take necessary action Ensure individuals are achieving the required KPIs Responsible for one-on-one monthly reviews of the Direct Sales team Monitor and police Salesforce to ensure accuracy and compliance, including contribution reports Monitor the handover process and ensure compliance Report on lead campaign feedback, i.e., lost/down traders Responsible for holding disciplinary hearings and dealing with any HR issues, including absence management Resolve payroll issues and submit payroll before cut-off Review and authorise credit requests Qualifications
About You As the successful candidate, your career history will evidence demonstrable experience in a similar environment. You will have experience in supervising or managing a team, with the ability to engage, motivate, and lead others. Due to the nature of our business, the ability to thrive in a busy and fast-paced environment is preferred. Your strong organisational skills and high attention to detail will be fully utilised in this role. Alongside these, you will need to have: The ability to effectively handle challenging conversations and complaints/escalations. Experience of managing people through HR processes. Ability to analyse data, identify errors, and rectify any issues. Demonstrate the core values of DPD – Passion, Respect, Honesty, Flexibility, Caring, and Accountability. Additional Information
About our Benefits: As well as a competitive salary plus performance-related commission, we recognise that our people are at the heart of our business. Without them, we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you by providing more than just a salary and job stability. To name but a few benefits: Holiday trading Enhanced maternity and paternity package Free life assurance of 4 x salary on joining the pension scheme Health Kiosks visiting every location Vitality at Work Free On-Site Parking Discounted shopping from hundreds of retailers, including up to 5% off supermarket shopping Milestone Days off to celebrate with your family and friends For employees who regularly use a screen as part of their job, we offer free eye tests and support with the cost of glasses Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer numerous development and promotion opportunities. If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today.
#J-18808-Ljbffr
