Office Angels are seeking a skilled Helpdesk Administrator/Coordinator to operate from our clients office based in Kilmarnock.
Working on a very busy helpdesk:
Deal with customer queries regarding all breakdowns, preventive maintenance, and small works. Prioritise and manage many open cases at one time. Send/raise engineers remedial quotations. Raise calls for repair & maintenance, allocating jobs to engineers. Communicate with customers, field engineers and field sales giving clear and concise information regarding the status of the enquiry or particular job. Respond to customer queries. Deal with daily telephone tasks. Update Internal systems. Use a range of office software including Excel, Word and various CRM databases. Manage engineers diaries on a daily basis with geographical background.
Key skills:
Previous experience of working within a similar role Customer service and call handling Proficient in all Microsoft office packages including Excel Ability to prioritise workload and meet deadlines
This role is full time - 9am to 5.30pm Monday to Friday.
Start date - w/c 6th January.
If you are interested and are available immediately for work, please click apply!
#J-18808-Ljbffr
Working on a very busy helpdesk:
Deal with customer queries regarding all breakdowns, preventive maintenance, and small works. Prioritise and manage many open cases at one time. Send/raise engineers remedial quotations. Raise calls for repair & maintenance, allocating jobs to engineers. Communicate with customers, field engineers and field sales giving clear and concise information regarding the status of the enquiry or particular job. Respond to customer queries. Deal with daily telephone tasks. Update Internal systems. Use a range of office software including Excel, Word and various CRM databases. Manage engineers diaries on a daily basis with geographical background.
Key skills:
Previous experience of working within a similar role Customer service and call handling Proficient in all Microsoft office packages including Excel Ability to prioritise workload and meet deadlines
This role is full time - 9am to 5.30pm Monday to Friday.
Start date - w/c 6th January.
If you are interested and are available immediately for work, please click apply!
#J-18808-Ljbffr
