We are seeking a dedicated and skilled 2nd Line Technical Support Engineer to join our customer based in Harrogate. This permanent role offers a competitive salary of £27,500 per annum, which will increase to £30,000 after the successful completion of a 6-month probation period. Additionally, there is a 20% shift allowance. The position requires working within a 24 x 7 shift environment, following a continental shift pattern of 2 days, 2 nights, and 4 days off (days 7am to 7pm / nights 7pm to 7am).
As part of a team, you will be responsible for providing high-quality service to their external customer base, monitoring and managing faults through to resolution. While comprehensive expertise in all areas is not required, a strong understanding and willingness to expand technical knowledge across a range of technologies is essential.
Skills:
Experience in providing 1st/2nd Line IT support Excellent communication skills – both written and verbal Ability to manage and resolve incidents/requests Basic understanding of LAN/WAN networking and routing protocols Familiarity with firewall configuration and management Knowledge of VoIP SIP Telephony solutions and handsets/clients Experience with VPN and 2FA solutions Ability to work within a Data Centre environment Strong problem-solving skills Software/Tools:
Broadband technologies: ADSL / FTTC / FTTP / SOGEA SD-WAN: Meraki / Fortinet WLAN Networking: Meraki / Aruba VoIP SIP Telephony: Broadworks, Polycom, Cisco, Cisco WebEx, Teams VPN / Authentication: Safenet, MobilePass, Fortinet Authenticator Certifications & Standards:
ITIL Foundation (awareness essential) Seniority level
Associate Employment type
Full-time Job function
Customer Service and Information Technology Industries
IT Services and IT Consulting
#J-18808-Ljbffr
Experience in providing 1st/2nd Line IT support Excellent communication skills – both written and verbal Ability to manage and resolve incidents/requests Basic understanding of LAN/WAN networking and routing protocols Familiarity with firewall configuration and management Knowledge of VoIP SIP Telephony solutions and handsets/clients Experience with VPN and 2FA solutions Ability to work within a Data Centre environment Strong problem-solving skills Software/Tools:
Broadband technologies: ADSL / FTTC / FTTP / SOGEA SD-WAN: Meraki / Fortinet WLAN Networking: Meraki / Aruba VoIP SIP Telephony: Broadworks, Polycom, Cisco, Cisco WebEx, Teams VPN / Authentication: Safenet, MobilePass, Fortinet Authenticator Certifications & Standards:
ITIL Foundation (awareness essential) Seniority level
Associate Employment type
Full-time Job function
Customer Service and Information Technology Industries
IT Services and IT Consulting
#J-18808-Ljbffr
