IT Technician

Location: Cambridge (CB25) Duration: Permanent Salary: £22,000 - £24,000 Job Reference: 35529 Polytec are looking for a hard-working IT Support Technician to support the infrastructure services of a leading communications company based just outside of Waterbeach. Key Responsibilities: * Prioritisation and triage of desktop service incidents * Use of telephone, web and in-person channels to troubleshoot and resolve IT issues * End to end management of support requests, ensuring completion in a timely and professional manner * Proactively diagnosing reported faults and ensuring resolutions to Hardware and Software issues are dealt with promptly * Business support for MS365 applications * Contribute to enhancement projects and engage with team members to aid the Teams performance and deliverables * Write, review and develop IT procedures and documentation Requirements: * Level 3 Information Communication Technician certificate * GCSE Maths and English * Familiar with help desk ticketing software * Entry level work experience in IT service delivery * First-rate customer service, communication and problem-solving skills * Keen interest in technology and how things 'work' Please contact us as soon as possible for more details or apply below

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