THE ROLE
: Responsible for providing technical support on systems for the UK & Ireland, group companies and partners across the world. Geographical areas of responsibility are: End users - UK & Ireland, Group Companies & Partners - rest of world. The role may require travel within the UK and overseas including offshore. The role includes providing out of hours Customer support on a 24/7 rota (typically 1 in 4). RESPONSIBILITIES: Core 1st & 2nd level technical support for engineered systems and solutions. Investigate complex technical problems & liaise with R&D in support of resolution. Support for remote engineers, including outside of normal hours when on duty. Occasional Assist with systems SAT, FAT and commissioning. Provide on-site technical expertise. Deliver training courses to end-users and internal personnel. Nominated non-support activities required by the Technical Support Manager or Team Leader. SKILLS, KNOWLEDGE, AND EXPERIENCE Required Full UK Driving License Excellent systems diagnostic and analytical skills Wide ranging knowledge of PC and server hardware and operating systems Relational database administration and support High-level programming experience including SQL, C, C++, Visual Basic, dotNet Networking and communications technologies and protocols Desirable Confident when talking with customers at all levels Client/server architectures Virtual machines and virtual networking DCS and industrial process control systems PLC hardware, PLC programming (IEC(phone number removed) and diagnostics Minimum Formal Qualifications HNC/HND with relevant Engineering experience
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: Responsible for providing technical support on systems for the UK & Ireland, group companies and partners across the world. Geographical areas of responsibility are: End users - UK & Ireland, Group Companies & Partners - rest of world. The role may require travel within the UK and overseas including offshore. The role includes providing out of hours Customer support on a 24/7 rota (typically 1 in 4). RESPONSIBILITIES: Core 1st & 2nd level technical support for engineered systems and solutions. Investigate complex technical problems & liaise with R&D in support of resolution. Support for remote engineers, including outside of normal hours when on duty. Occasional Assist with systems SAT, FAT and commissioning. Provide on-site technical expertise. Deliver training courses to end-users and internal personnel. Nominated non-support activities required by the Technical Support Manager or Team Leader. SKILLS, KNOWLEDGE, AND EXPERIENCE Required Full UK Driving License Excellent systems diagnostic and analytical skills Wide ranging knowledge of PC and server hardware and operating systems Relational database administration and support High-level programming experience including SQL, C, C++, Visual Basic, dotNet Networking and communications technologies and protocols Desirable Confident when talking with customers at all levels Client/server architectures Virtual machines and virtual networking DCS and industrial process control systems PLC hardware, PLC programming (IEC(phone number removed) and diagnostics Minimum Formal Qualifications HNC/HND with relevant Engineering experience
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