Liquidline is the fastest-growing commercial coffee solutions provider in the UK and Ireland—not that we’re bragging! Our customers are companies that take pride in offering quality refreshments to their employees and clients. Our success is built on outstanding customer service, hard work, and a strong team culture. We believe in delivering WOW experiences to both our customers and our valued employees. We are proud to be Great Place to Work certified, a testament to our dedication to fostering a culture of support, growth and development, as well as promoting well-being, and winning together. With our core company values—passion, thoughtfulness, responsiveness, innovation, and smart working—at the very heart of our business, we are committed to cultivating an environment that inspires excellence.
As a Customer Account Resolution Executive (CARE), you will join a dynamic, customer focused department who will be responsible for providing our customers with a first-class customer care resolution to invoice, contract, and end-of-term queries. You will lead on managing the delivery of exceptional quality and accuracy in the setup of contracts and billing frequency, and will be able to effectively communicate internally, and externally to help sustain a smooth daily operation. The Customer Account Resolution Executive will be highly customer focused, always giving outstanding customer service to both our UK and Ireland based customers.
The Role – Customer Account Resolution Executive
To answer any customer queries in a timely and efficient manner via phone and email. To support and lead on the termination of customer contract process. To support the customer through the termination process which will involve; raising invoices, placing the account billing on hold, raising collections where required and closing the account on Eagle, our ERP system. To support with account management with customers, providing directional guidance and support on a variety of issues. To lead on any customer account amendments after installation such as billing frequency and internal contract queries. To maintain accurate and thorough customer records in our ERP system. To work alongside the Head of Customer Experience, and other departments to support with any other ad hoc work when required. What You Will Need in the Role of Customer Account Resolution Executive
Working Knowledge of Microsoft Office Applications, in particular Outlook, Word, Excel. Previous experience of using an internal CRM system. Excellent communication skills, both written and verbal. Proven ability to manage and prioritise a heavy workload. Clear communicator, avoiding ambiguity or uncertainty making sure that you are easy to understand. Positive, 'can do' attitude. Responsive, with a service-driven approach to deliver the 'wow' factor. What You Will Learn & What Liquidline Can Offer You
We are committed to the development of our staff, which is why we will work with you to create a development plan to ensure that we can help guide you through a clear development pathway, with a few coffees along the way!
We offer a generous benefits package that includes but is not limited to:
24 Days Annual Leave plus Bank Holidays Discretionary Company Bonus Scheme Buy and Sell Holiday Scheme Annual Leave Long Service Award Scheme Access to YuLife App (Rewards and Discounts) Enhanced Sick Pay Scheme Salary Sacrifice Pension Scheme Access to Liquidline Employee Assistance Programme (including Mental Health Support Service and GP Services) Enhanced Parental Leave Scheme Access to Financial Support App - MoneyHub Access to Menopause Support App - Stella Professional Development Programs (Individual Development Plans & LinkedIn Learning Access) Team Days Out and Biannual Company Conferences Liquidline is a rapidly expanding, family-owned company, having expanded from 92 to 242 team members since 2020. With big plans for the next five years, there is lots of opportunity for career growth within our fast-paced and forward-facing business. There’s never been a better time to join Liquidline!
We are an Equal Opportunities employer. We have respect for individuals of all backgrounds, capabilities and opinions. Everyone of our employees and applicants for employment is guaranteed the same fair treatment. We embrace the perspective and experience of all individuals and are always ‘Winning Together’!
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As a Customer Account Resolution Executive (CARE), you will join a dynamic, customer focused department who will be responsible for providing our customers with a first-class customer care resolution to invoice, contract, and end-of-term queries. You will lead on managing the delivery of exceptional quality and accuracy in the setup of contracts and billing frequency, and will be able to effectively communicate internally, and externally to help sustain a smooth daily operation. The Customer Account Resolution Executive will be highly customer focused, always giving outstanding customer service to both our UK and Ireland based customers.
The Role – Customer Account Resolution Executive
To answer any customer queries in a timely and efficient manner via phone and email. To support and lead on the termination of customer contract process. To support the customer through the termination process which will involve; raising invoices, placing the account billing on hold, raising collections where required and closing the account on Eagle, our ERP system. To support with account management with customers, providing directional guidance and support on a variety of issues. To lead on any customer account amendments after installation such as billing frequency and internal contract queries. To maintain accurate and thorough customer records in our ERP system. To work alongside the Head of Customer Experience, and other departments to support with any other ad hoc work when required. What You Will Need in the Role of Customer Account Resolution Executive
Working Knowledge of Microsoft Office Applications, in particular Outlook, Word, Excel. Previous experience of using an internal CRM system. Excellent communication skills, both written and verbal. Proven ability to manage and prioritise a heavy workload. Clear communicator, avoiding ambiguity or uncertainty making sure that you are easy to understand. Positive, 'can do' attitude. Responsive, with a service-driven approach to deliver the 'wow' factor. What You Will Learn & What Liquidline Can Offer You
We are committed to the development of our staff, which is why we will work with you to create a development plan to ensure that we can help guide you through a clear development pathway, with a few coffees along the way!
We offer a generous benefits package that includes but is not limited to:
24 Days Annual Leave plus Bank Holidays Discretionary Company Bonus Scheme Buy and Sell Holiday Scheme Annual Leave Long Service Award Scheme Access to YuLife App (Rewards and Discounts) Enhanced Sick Pay Scheme Salary Sacrifice Pension Scheme Access to Liquidline Employee Assistance Programme (including Mental Health Support Service and GP Services) Enhanced Parental Leave Scheme Access to Financial Support App - MoneyHub Access to Menopause Support App - Stella Professional Development Programs (Individual Development Plans & LinkedIn Learning Access) Team Days Out and Biannual Company Conferences Liquidline is a rapidly expanding, family-owned company, having expanded from 92 to 242 team members since 2020. With big plans for the next five years, there is lots of opportunity for career growth within our fast-paced and forward-facing business. There’s never been a better time to join Liquidline!
We are an Equal Opportunities employer. We have respect for individuals of all backgrounds, capabilities and opinions. Everyone of our employees and applicants for employment is guaranteed the same fair treatment. We embrace the perspective and experience of all individuals and are always ‘Winning Together’!
#J-18808-Ljbffr
