Focus Micro Systems are an in-house software development company who develop software for the property sector and have been dedicated to doing so for over 40 years. We are seeking an experienced
Software Support Technician
with hands-on commercial experience. This is an office-based role at our Oxford location, where applicants must be able to commute to the office. You will be responsible for providing support to our clients who use our property management software, answering queries, resolving technical issues, and ensuring that our clients receive the highest level of service. Across our cloud platform, we have over 7000 active users who you will be supporting. To be successful in this role, you should have excellent communication skills, strong customer-service orientation, and an interest in problem-solving. Required Key Skills:
Strong professional communication skills, with previous customer service and technical support experience. Good timekeeping, and a passion for problem-solving. Ability to work effectively as part of a team and support users in a professional environment. Ability to quickly learn our property management software packages with a goal to deliver training sessions to clients, both in-house and on-site. Experience of having carried out training sessions to groups of customers either remotely or on-site. Excellent understanding of all Microsoft products including: All Windows operating systems. Word. Excel. Outlook. Strong numeracy and analytical skills with the ability to compile statistical data and reports. Experience using ticketing systems to manage and resolve client issues, ensuring all relevant data is captured and tracked for follow-up. Additional Desired Skills:
Experience with Microsoft SQL Server in a commercial setting, including creating and troubleshooting SQL queries. Ability to deliver high-quality testing services across an array of different projects, creating logs and screenshots to document testing phases and defects. Knowledge of Windows Server Networking including Active Directory, Group Policy, and DNS. This role requires proven commercial experience as a software support technician, including working in a professional, client-facing environment. Applicants without relevant professional experience may not be considered. Lots of potential for future career progression and personal development. Experience:
Not required Languages:
English – Advanced Employment:
Full-time Schedule:
Monday-Friday 9am-5pm Salary:
£20,000 – £28,000 yearly Benefits:
+ Healthcare About Focus Micro Systems: Focus Micro Systems are an in-house software development company who develop software for the property sector. We have developed property management software packages to support Letting Agents, Estate Agents, and Business Transfer Agents.
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Software Support Technician
with hands-on commercial experience. This is an office-based role at our Oxford location, where applicants must be able to commute to the office. You will be responsible for providing support to our clients who use our property management software, answering queries, resolving technical issues, and ensuring that our clients receive the highest level of service. Across our cloud platform, we have over 7000 active users who you will be supporting. To be successful in this role, you should have excellent communication skills, strong customer-service orientation, and an interest in problem-solving. Required Key Skills:
Strong professional communication skills, with previous customer service and technical support experience. Good timekeeping, and a passion for problem-solving. Ability to work effectively as part of a team and support users in a professional environment. Ability to quickly learn our property management software packages with a goal to deliver training sessions to clients, both in-house and on-site. Experience of having carried out training sessions to groups of customers either remotely or on-site. Excellent understanding of all Microsoft products including: All Windows operating systems. Word. Excel. Outlook. Strong numeracy and analytical skills with the ability to compile statistical data and reports. Experience using ticketing systems to manage and resolve client issues, ensuring all relevant data is captured and tracked for follow-up. Additional Desired Skills:
Experience with Microsoft SQL Server in a commercial setting, including creating and troubleshooting SQL queries. Ability to deliver high-quality testing services across an array of different projects, creating logs and screenshots to document testing phases and defects. Knowledge of Windows Server Networking including Active Directory, Group Policy, and DNS. This role requires proven commercial experience as a software support technician, including working in a professional, client-facing environment. Applicants without relevant professional experience may not be considered. Lots of potential for future career progression and personal development. Experience:
Not required Languages:
English – Advanced Employment:
Full-time Schedule:
Monday-Friday 9am-5pm Salary:
£20,000 – £28,000 yearly Benefits:
+ Healthcare About Focus Micro Systems: Focus Micro Systems are an in-house software development company who develop software for the property sector. We have developed property management software packages to support Letting Agents, Estate Agents, and Business Transfer Agents.
#J-18808-Ljbffr
