Tier 1 Service Desk Analyst
Tier 1 Service Desk Analyst
Apply locations ITG at Prestatyn Full-Time 37.5 hours per week Permanent HCA Healthcare UK’s Information Technology Group (ITG) is a Group IT function, developing and managing all aspects of healthcare IT across our portfolio of hospitals, clinics, outpatient centers, laboratories and other associated businesses. The ITG Service Delivery Department is responsible for responding to and resolving support and incidents (at Facilities, on Service Desk & Service Now), as well as providing end-user, caller-based technical support. What you'll do: Taking initial calls from users of HCA ITG services. Triaging calls to ensure they are prioritized and escalated appropriately. Resolving basic incidents and service requests. Gathering incident data before assigning to resolver group. Coordinating responses to incident reports, minimizing negative impacts and restoring service as quickly as possible. What you'll bring: 1-2 years of experience in Sales or Service Desk support roles. Education or work experience in Information Technology. Experience working in an environment with critical and demanding deadlines. Ability to communicate confidently and effectively, both written and oral, to all levels of the organization. Drives customer experience. Why HCA UK? Originally founded over 50 years ago by Dr. Thomas Frist, HCA has become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication, and facilities. Being part of a large multisite, established healthcare group, we can offer you unrivaled opportunities for career progression through internal and external courses, as well as working conditions that prioritize both your mental and physical wellbeing. By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. You’ll be eligible for: 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you. Private Healthcare Insurance for treatment at our leading hospitals. Private pension contribution which increases with length of service. Season Ticket Loan and Cycle to Work scheme. Group Life Assurance from day one. Critical illness cover. Enhanced Maternity and Paternity pay. Corporate staff discount for all facilities including Maternity packages at The Portland. Comprehensive range of flexible health, protection, and lifestyle benefits to suit you. Discounts with over 800 major retailers. Diversity and Inclusion Patients first. Colleagues always. That’s the guiding philosophy behind our approach to Diversity, Equity, Inclusion, and Belonging. We believe healthcare is built on a foundation of inclusion, compassion, and respect for our patients and for each other. By working together with our colleagues, we’re creating a truly inclusive environment, where individual differences are celebrated and everyone can achieve their potential. We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. That’s why we’re happy to discuss flexible working arrangements to suit your needs, as well as offer reasonable adjustments throughout our recruitment process and in the workplace to anyone that needs them.
#J-18808-Ljbffr
Apply locations ITG at Prestatyn Full-Time 37.5 hours per week Permanent HCA Healthcare UK’s Information Technology Group (ITG) is a Group IT function, developing and managing all aspects of healthcare IT across our portfolio of hospitals, clinics, outpatient centers, laboratories and other associated businesses. The ITG Service Delivery Department is responsible for responding to and resolving support and incidents (at Facilities, on Service Desk & Service Now), as well as providing end-user, caller-based technical support. What you'll do: Taking initial calls from users of HCA ITG services. Triaging calls to ensure they are prioritized and escalated appropriately. Resolving basic incidents and service requests. Gathering incident data before assigning to resolver group. Coordinating responses to incident reports, minimizing negative impacts and restoring service as quickly as possible. What you'll bring: 1-2 years of experience in Sales or Service Desk support roles. Education or work experience in Information Technology. Experience working in an environment with critical and demanding deadlines. Ability to communicate confidently and effectively, both written and oral, to all levels of the organization. Drives customer experience. Why HCA UK? Originally founded over 50 years ago by Dr. Thomas Frist, HCA has become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication, and facilities. Being part of a large multisite, established healthcare group, we can offer you unrivaled opportunities for career progression through internal and external courses, as well as working conditions that prioritize both your mental and physical wellbeing. By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. You’ll be eligible for: 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you. Private Healthcare Insurance for treatment at our leading hospitals. Private pension contribution which increases with length of service. Season Ticket Loan and Cycle to Work scheme. Group Life Assurance from day one. Critical illness cover. Enhanced Maternity and Paternity pay. Corporate staff discount for all facilities including Maternity packages at The Portland. Comprehensive range of flexible health, protection, and lifestyle benefits to suit you. Discounts with over 800 major retailers. Diversity and Inclusion Patients first. Colleagues always. That’s the guiding philosophy behind our approach to Diversity, Equity, Inclusion, and Belonging. We believe healthcare is built on a foundation of inclusion, compassion, and respect for our patients and for each other. By working together with our colleagues, we’re creating a truly inclusive environment, where individual differences are celebrated and everyone can achieve their potential. We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. That’s why we’re happy to discuss flexible working arrangements to suit your needs, as well as offer reasonable adjustments throughout our recruitment process and in the workplace to anyone that needs them.
#J-18808-Ljbffr
