INTERNAL SALES REP
Reporting To:
Head of Commercial and Transport (Craig Jay) Based:
Feering Office PURPOSE OF THE ROLE We are seeking motivated individuals with a background in sales administration & internal sales to join our dynamic team. This role is ideal for proactive individuals who thrive in generating new business through structured outbound calls and planned follow-ups. If you have strong communication skills, a keen eye for identifying sales opportunities, and a passion for helping customers succeed, we would love to hear from you. RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: Key Responsibilities
Proactively generate new business through outbound calls, focusing on building and nurturing strong customer relationships. Make regular sales calls to existing customers according to an agreed call plan, with specific objectives. Identify and cultivate relationships with key decision-makers, effectively communicating Hanson’s value, unique selling propositions, and differentiators. Price jobs for specific customers according to agreed volume levels, adhering to pricing guidelines agreed by the EAM (External Account Manager) and HC (Head Of Commercial). Collaborate with the EAM to conduct market analysis, including customer segmentation and competitor capability assessments. Identify opportunities to add value and enhance the success of our customers' businesses. Be the point of contact for some high transactional accounts alongside working with the EAM to reignite some dormant accounts. Sales Administration
Efficiently handle all customer written and verbal enquiries in a timely manner. Generate accurate quotations, focusing on technical requirements, in a timescale to meet customers’ reasonable needs. Navigate systems efficiently and accurately, keeping the customer informed at all times. Ask relevant questions and communicate in a confident and assertive manner. Investigate and resolve customer issues and complaints through active listening and proactively looking for suitable solutions. Liaise with other internal and external Brice team members in relation to customer orders, pricing, products, and delivery matters. Where necessary, escalate customer issues or order details following the correct process when the situation is outside the control, capabilities, or authority of the job incumbent. Take payment for cash sale jobs. Effectively develop and maintain a good level of team morale, supporting colleagues to achieve the area’s business goals and objectives. Develop knowledge of other roles within the team and be able to provide cover as far as possible. Order Management
Understand basics of order placement to be able to place customer orders if temporarily covering for Shipper role. Create, alter, and confirm new customer orders, completing all necessary customer order details within the Company’s system. Understand production and truck capabilities and negotiate realistic delivery times with customers. General
Develop product knowledge for all Brice Aggregates products. Develop knowledge of the concrete & aggregate industry, customers, and markets. Link with the team to ensure a high level of customer service is maintained. Maintain good working relationships including a courteous and prompt response to customers, colleagues, drivers, plant staff, and transport personnel. Other
General administration tasks QUALIFICATIONS
N/A SKILLS
Microsoft Office Customer Focused Excellent communication skills (both verbal and written) Excellent organisational skills and attention to detail. Sales and negotiation at all levels Customer service Business Management Ability to work under pressure Persistence and patience Analysis and problem-solving Teamwork EXPERIENCE
2 years administrative experience & customer service. Knowledge of CRM software and sales tools is a plus. Experience of working within the aggregates industry. PERSONAL ATTRIBUTES
Proactive and can do attitude Willingness to be flexible and accept new challenges Ability to handle responsibility of meeting tight deadlines. Ability to keep calm, prioritise, and make quick, clear decisions. Personable and charismatic Strong organisational skills and good time keeping HOURS
Your normal working hours will be 07:00 – 16:30 – 42.5 hours per week (8.5 hours per day) + unpaid 1 hour lunch. Start Date:
February 2025 Salary:
£30-35k per annum Job Types: Full-time, Permanent Pay: £30,000.00-£35,000.00 per year Benefits:
Company events Company pension Cycle to work scheme Employee discount Free parking Life insurance On-site parking Schedule:
Monday to Friday Experience:
Sales Administration: 2 years (required) Work Location:
In person
#J-18808-Ljbffr
Head of Commercial and Transport (Craig Jay) Based:
Feering Office PURPOSE OF THE ROLE We are seeking motivated individuals with a background in sales administration & internal sales to join our dynamic team. This role is ideal for proactive individuals who thrive in generating new business through structured outbound calls and planned follow-ups. If you have strong communication skills, a keen eye for identifying sales opportunities, and a passion for helping customers succeed, we would love to hear from you. RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: Key Responsibilities
Proactively generate new business through outbound calls, focusing on building and nurturing strong customer relationships. Make regular sales calls to existing customers according to an agreed call plan, with specific objectives. Identify and cultivate relationships with key decision-makers, effectively communicating Hanson’s value, unique selling propositions, and differentiators. Price jobs for specific customers according to agreed volume levels, adhering to pricing guidelines agreed by the EAM (External Account Manager) and HC (Head Of Commercial). Collaborate with the EAM to conduct market analysis, including customer segmentation and competitor capability assessments. Identify opportunities to add value and enhance the success of our customers' businesses. Be the point of contact for some high transactional accounts alongside working with the EAM to reignite some dormant accounts. Sales Administration
Efficiently handle all customer written and verbal enquiries in a timely manner. Generate accurate quotations, focusing on technical requirements, in a timescale to meet customers’ reasonable needs. Navigate systems efficiently and accurately, keeping the customer informed at all times. Ask relevant questions and communicate in a confident and assertive manner. Investigate and resolve customer issues and complaints through active listening and proactively looking for suitable solutions. Liaise with other internal and external Brice team members in relation to customer orders, pricing, products, and delivery matters. Where necessary, escalate customer issues or order details following the correct process when the situation is outside the control, capabilities, or authority of the job incumbent. Take payment for cash sale jobs. Effectively develop and maintain a good level of team morale, supporting colleagues to achieve the area’s business goals and objectives. Develop knowledge of other roles within the team and be able to provide cover as far as possible. Order Management
Understand basics of order placement to be able to place customer orders if temporarily covering for Shipper role. Create, alter, and confirm new customer orders, completing all necessary customer order details within the Company’s system. Understand production and truck capabilities and negotiate realistic delivery times with customers. General
Develop product knowledge for all Brice Aggregates products. Develop knowledge of the concrete & aggregate industry, customers, and markets. Link with the team to ensure a high level of customer service is maintained. Maintain good working relationships including a courteous and prompt response to customers, colleagues, drivers, plant staff, and transport personnel. Other
General administration tasks QUALIFICATIONS
N/A SKILLS
Microsoft Office Customer Focused Excellent communication skills (both verbal and written) Excellent organisational skills and attention to detail. Sales and negotiation at all levels Customer service Business Management Ability to work under pressure Persistence and patience Analysis and problem-solving Teamwork EXPERIENCE
2 years administrative experience & customer service. Knowledge of CRM software and sales tools is a plus. Experience of working within the aggregates industry. PERSONAL ATTRIBUTES
Proactive and can do attitude Willingness to be flexible and accept new challenges Ability to handle responsibility of meeting tight deadlines. Ability to keep calm, prioritise, and make quick, clear decisions. Personable and charismatic Strong organisational skills and good time keeping HOURS
Your normal working hours will be 07:00 – 16:30 – 42.5 hours per week (8.5 hours per day) + unpaid 1 hour lunch. Start Date:
February 2025 Salary:
£30-35k per annum Job Types: Full-time, Permanent Pay: £30,000.00-£35,000.00 per year Benefits:
Company events Company pension Cycle to work scheme Employee discount Free parking Life insurance On-site parking Schedule:
Monday to Friday Experience:
Sales Administration: 2 years (required) Work Location:
In person
#J-18808-Ljbffr
