Customer Success Renewal Specialist - Hybrid
Nice to meet you!
We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.
We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.
About the job
The Customer Success team is looking for a Customer Success Renewal Specialist to enhance SAS's customer retention and renewal strategy by ensuring timely execution of renewal processes and contracts. You will design and implement programs that optimize our customer relationship strategies, boosting both the effectiveness and efficiency of our loyalty and retention initiatives. Our team ensures that their customers are set up for success while optimizing financial outcomes.
Location:
This position is based out of our office in Marlow. We offer a flexible, hybrid work environment. As a Customer Success Renewal Specialist, you will: Serve as primary contact to develop and execute win/win negotiation strategies for complex contract renewals that optimize contract terms while protecting and enhancing customer trust. Own, drive and manage the renewals process in collaboration with the account team. Ensure successful and on-time renewals for assigned accounts prior to the contract end date and executing all renewal back-end work in a timely manner. Present renewal proposal(s) and options to customers and notify customers proactively of upcoming contract expiration. Partner with Account Executives/CSMs/Enterprise Negotiations, Licensing Operations and Sales Operations to fully understand and develop a clear renewal strategy for each customer ahead of the renewal date. Provide rapid, focused response to customer/CSM requests including sales processing procedures (COMIT). Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to on-time closure. Secure and validate renewal orders, driving maximum renewal and up-selling from the install base which includes confirming the delivery of quotes to partners/end customers and facilitating the order processing and approval of purchase orders. Required Qualifications Previous experience in a similar role. Ideally a master's or bachelor's degree in a business or technical subject or equivalent qualifications. Proven record of complex solution selling. Negotiation skills. Understand software licensing concept procedures. Ability to work and learn independently; demonstrated ability to interact productively with all levels of staff. Understanding of strategic sales techniques and principles, specifically in the hardware and software industry, as well as selling to Fortune 500 companies and/or large governmental institutions. Equivalent combination of education, training and experience may be considered in place of the above qualifications. You’re curious, passionate, authentic and accountable. These are our values and influence everything we do. Diverse and Inclusive At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.
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This position is based out of our office in Marlow. We offer a flexible, hybrid work environment. As a Customer Success Renewal Specialist, you will: Serve as primary contact to develop and execute win/win negotiation strategies for complex contract renewals that optimize contract terms while protecting and enhancing customer trust. Own, drive and manage the renewals process in collaboration with the account team. Ensure successful and on-time renewals for assigned accounts prior to the contract end date and executing all renewal back-end work in a timely manner. Present renewal proposal(s) and options to customers and notify customers proactively of upcoming contract expiration. Partner with Account Executives/CSMs/Enterprise Negotiations, Licensing Operations and Sales Operations to fully understand and develop a clear renewal strategy for each customer ahead of the renewal date. Provide rapid, focused response to customer/CSM requests including sales processing procedures (COMIT). Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to on-time closure. Secure and validate renewal orders, driving maximum renewal and up-selling from the install base which includes confirming the delivery of quotes to partners/end customers and facilitating the order processing and approval of purchase orders. Required Qualifications Previous experience in a similar role. Ideally a master's or bachelor's degree in a business or technical subject or equivalent qualifications. Proven record of complex solution selling. Negotiation skills. Understand software licensing concept procedures. Ability to work and learn independently; demonstrated ability to interact productively with all levels of staff. Understanding of strategic sales techniques and principles, specifically in the hardware and software industry, as well as selling to Fortune 500 companies and/or large governmental institutions. Equivalent combination of education, training and experience may be considered in place of the above qualifications. You’re curious, passionate, authentic and accountable. These are our values and influence everything we do. Diverse and Inclusive At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.
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