IT Systems & database analyst

Opportunity to join major UK Manufacturers IT Team Opportunity to support within the IT function at a senior level About Our Client For over a century, the company has been a pioneer in inventing products that simplify and enhance daily life, from the first coffee filter to the first ground coffee in vacuum packaging, and numerous other household innovations. The company's success is attributed to its dedicated employees, who bring their ideas and passion to its various B2C and B2B brands, staying ahead of trends and developing products that become integral to everyday life. With a strong focus on teamwork, personal development, and work-life balance, the company offers training and education opportunities, flexible working arrangements, and childcare facilities to support its employees. With a commitment to social responsibility, equal opportunities, diversity, tolerance, and sustainability, the company seeks talented individuals who share its values to join its strong team and make a positive impact on the world. Job Description Systems Support * Aid in delivery of the IT support service to the business. * Support staff within the department where technical issues are escalated. * Progress escalated support issues from the support service through to resolution. * Out of hours support where necessary. System Analyst * Maintain and upgrade existing technological systems for the organization. Involved in designing new computer systems and frameworks, providing troubleshooting for technical issues. * Support system uptime, integrity, stability, and security to all systems, including ensuring software versions remain current. This includes all hardware, software, and configuration components of network appliances, switches, wireless access points, servers, data cabling, telephones, mobile phones, CCTV systems, etc. * Investigate and propose improvements to systems, software, infrastructure, and processes. Identify any potential points of failure/risk and recommend solutions. * Create/update system documentation for technical reference purposes. * Accountable for backups and DR outside of the scope that Melitta Group IT and 4Brands already cover. Project Delivery * Manage and execute relevant change requests and BAU functions of the department via the project delivery business demands recorded in the IT PoW (Programme of Work). * Responsibilities include delivery of projects for Business Intelligence, Database reporting, and data systems development and administration. * Provide cover in all areas in case of absences. * Carry out any reasonable task requested by management. The Successful Applicant ESSENTIALS / MUST HAVES FOR THIS ROLE 1) Experience of working within a Manufacturing / Factory setting. 2) Ability to produce SQL reports/reporting. 3) Live within an hour's commute of the site/Telford area. Hands-on approach with a broad range of IT systems knowledge that can support 1st to 3rd line support responsibilities. Extensive experience owning and managing a network backbone/data/voice/Windows serving an environment of 100+ people. Active Directory maintenance and administration. Network systems monitoring and administration. Windows file and print services, NAS/SAN etc. Virtualisation technologies - VMWare and Veeam. Disaster recovery focused. ITIL certified, at least Foundation Level. What's on Offer Salary between £45,000 - £50,000. Hybrid working after successful completion of probation period. Generous benefits package (TBC). Please note that this vacancy does not support candidates requiring sponsorship.

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