Chunc Limited is a family-run business and forms part of the HR Smith Group. We design, develop, and manufacture a range of manual attendant-controlled wheelchairs in our factory based in Hereford. For children through to young adults with moderate to complex postural needs: offering comfort, support, and mobility every day, for both indoor and outdoor use.
Part of HR Smith Group, with a commitment to innovative product design, British manufacturing, and in-house expertise. Every chair is hand assembled and delivered directly to our customer within 10 working days.
Are you a compassionate, empathetic, and experienced Office Administrator looking for a new challenge? Customer-facing, you will be at the forefront of providing customer support before, during, and after purchase, reflecting our commitment to excellent service. We work directly with families and a range of Healthcare professionals across the NHS.
Primary duties and responsibilities:
Manage customer communications via phone, email, and mail.
Provide first-line customer support with a general understanding of the Chunc product portfolio.
Process quotes, orders, and coordinate bespoke modifications with production, shipping, and accounts teams.
Schedule and coordinate customer Rental Chair service.
Liaise with hospitals and private clients for Rental and FOL equipment collection.
Drive customer order workflows, maintain records, and support warranty follow-ups and issue resolution.
Assist field-based Seating Specialists and Distributor network with sales administration.
Maintain a thorough, accurate, and up-to-date filing system.
Ensure professional communication standards internally and externally.
Self-motivated with a positive attitude, taking pride in your work.
Committed to high standards and detail-oriented.
Strong communication and organizational skills, and able to take initiative.
Skilled in multitasking while maintaining professionalism to meet deadlines.
Proficient in MS Word, Excel, and PowerPoint; CRM experience is a plus.
Experience in care, healthcare, or medical devices advantageous.
Benefits:
Cost of living reviews carried out annually by the Directors.
20 days holiday plus bank holidays and your birthday off (to be taken any time in the year).
Long service holiday accrual scheme where you gain 1 extra holiday day per year from 5-10 years’ service up to a maximum of 26 days.
Life Insurance Scheme – 3x annual salary.
We have a positive, professional, and welcoming environment; you will have the opportunity to work within a fully integrated multidisciplinary business. We offer good job security and stability with career development opportunities for the right candidate.
Full-Time Position
Hours are based on a 40-hour week, Monday to Friday 8.00 am to 4.30 pm with half an hour each day for lunch. No weekend, evening, or bank holiday working. Salary commensurate with experience. Free internal training provided as required. Opportunities to progress, promote internally, and upskill. Due to the nature of the business being a manufacturing environment, working from home arrangements are not available.
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Hours are based on a 40-hour week, Monday to Friday 8.00 am to 4.30 pm with half an hour each day for lunch. No weekend, evening, or bank holiday working. Salary commensurate with experience. Free internal training provided as required. Opportunities to progress, promote internally, and upskill. Due to the nature of the business being a manufacturing environment, working from home arrangements are not available.
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