Client Manager

·
Full time
Location: Leeds
·
Job offered by: Journey Further Ltd.
·
Category:
What you will do

Manage multiple projects and deadlines simultaneously, such as ongoing delivery deadlines, QBRs, and client development objectives. Keep project delivery on track against client expectations, ensuring clients, team members, and leadership are up to date (project plans, timelines, budgets, status reports). Facilitate internal and external meetings, ensuring these are well-documented and organized. Guide and coordinate monthly and quarterly priorities (Client Development Plans), ensuring they are clear and reported on each month. Monitor and escalate over-servicing and poor performance to avoid impact on CX team leadership. Ensure execution of client excellence and delivery standards across the agency. Participate in our marketing efforts with proactive sharing of client excellence and spotting opportunities to call out excellent work in case studies. Support new business as needed, helping us grow revenue across your client roster. Requirements

You have a minimum of three years of experience from a performance or marketing agency environment working in Account Management. You’ll have proven experience working in a fast-paced agency environment across multiple clients and industries. You’re able to build relationships quickly, both internally and with clients. You have excellent communication and presentation skills. You have strong documentation and reporting skills, keeping projects and deliverables on track and to deadline. You’re a strong collaborator, able to work with multiple stakeholders and levels. You’re keen to take ownership of projects and drive continuous improvement. You’ve got a growth mindset and are eager to learn and challenge the norm to help us continually improve. Diversity & Inclusion

Journey Further takes pride in creating an environment where everyone can be themselves. This starts with recruitment. We pledge to make our roles as open as possible and to provide equal opportunities to everyone that is kind enough to give us their time. All recruitment decisions we take will be based solely on the positive skills and behaviours that applicants display and absolutely nothing else. We do not discriminate based on any personal characteristic; we are a people-first agency and we care about and celebrate individuals. If something is important to you, it's important to us. If you have a particular need during the application process or during your time at Journey Further, please let us know.

#J-18808-Ljbffr

Recent Jobs

London (On site) · Full time

Are you a smart, driven professional who takes pride in making a difference in local communities? Turner & Townsend’s Real Estate division is experiencing significant growth and we’re looking for an experienced industry professional with health project experience to join our high-performing and collaborative Project Management team. Why Join Us? Impactful Work: Contribute to social [...]Read More... from Assistant Project Manager – Healthcare See details

Chasetown (On site) · Full time

My client, Autosmart International are a manufacturing success story! Site Operations Manager – leading fast-paced manufacturing and warehousing About Our Client Autosmart International is a manufacturing success story, leading the field in vehicle cleaning products. We are the No.1 choice of automotive trade customers across the UK. We have doubled in size in the last [...]Read More... from Site Operations Manager See details

London (On site) · Full time

CSS are looking for an experienced duty officer to join our client’s team who are a local council responsible for all areas within the Tendering district. Working hours: All shifts are 8 hours long with various start times available: Monday to Friday – start times between 6AM – 3PM Saturday & Sunday – 6AM – [...]Read More... from Duty Officer See details