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Stock Associate - Regent Street, London
Apply locations London, United Kingdom time type Full time posted on Posted 5 Days Ago job requisition id R0023412 JOB SUMMARY
As a Tory Burch Stock Associate, you will support the back-of-house by packing/unpacking shipments, organizing the stock room, and understanding & executing on core operational policies & procedures. This may include answering the phone and anything else required to support product flow and the smooth running of the store. Helping our product find a proper home & ensuring Sales Associates have easy access to it can be like a game of Tetris, so it’s important that you thrive on that challenge. JOB DESCRIPTION
RESPONSIBILITIES Be Buddy/Team Player
Model behavior that reflects the company’s core values Appropriately manage conflict and take ownership for your part in the team dynamic Contribute to a positive atmosphere that is fun, professional, productive and team oriented
Support the Customer Experience
Accurately process all POS transactions and assist when necessary with operational activities Assist with telephone answering using proper telephone etiquette Ensure a high level of customer service through extensive product knowledge and product ownership Run product to the floor, ship product to customers, and conduct transfers per TRB directives on occasions when support is necessary Have a proper understanding of the radio communication tools used in the store Partner with GM and AGM to address customer service issues, particularly in the areas of product damages, repairs, exchanges and any concierge-like needs
Represent the Brand
Contribute to maintaining all brand and operating standards to support brand consistency Assist in maintaining store presentation standards
Support the Business & Deliver Results
Take ownership for maintaining a high standard of back of house and offsite storage organization Communicate inbound merchandise with team and prepare new arrivals for sales floor/visual displays Meet deadlines – IMRDs, damages, transfers, charge sends, etc.
Operational Excellence
Ensure accurate processing of all incoming and outgoing shipments and receipts Prepare shipments and ensure accuracy of documentation of all outgoing parcels Properly print tickets in WebIM Audit weekly inventory reports for accuracy Assist with store maintenance needs and supply ordering Maintain Operations Binders and ensure they are accurately updated Protect our assets by adhering to all loss prevention policies & procedures
CORE SKILLS
Adaptable – Change before you have to Entrepreneurial Spirit – Own it Collaborative – No “I” in Tory Client & Brand Focus – Put yourself in Tory’s shoes Live the Values – Being “Buddy” Functional Expertise – Know Your Stuff PRIOR EXPERIENCE NEEDED
• 1-2 years of stock-related experience in a high volume, customer-driven retail environment REQUIREMENTS
Ability to lift (at least 30 lbs), carry, push, pull, squat, kneel, twist, turn, climb, crawl, reach and bend. Availability and flexibility to work days, nights, weekends, holidays, store openings and closings, to meet the needs of the business. EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual’s age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. DISABILITY ACCOMMODATION
Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job.
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Apply locations London, United Kingdom time type Full time posted on Posted 5 Days Ago job requisition id R0023412 JOB SUMMARY
As a Tory Burch Stock Associate, you will support the back-of-house by packing/unpacking shipments, organizing the stock room, and understanding & executing on core operational policies & procedures. This may include answering the phone and anything else required to support product flow and the smooth running of the store. Helping our product find a proper home & ensuring Sales Associates have easy access to it can be like a game of Tetris, so it’s important that you thrive on that challenge. JOB DESCRIPTION
RESPONSIBILITIES Be Buddy/Team Player
Model behavior that reflects the company’s core values Appropriately manage conflict and take ownership for your part in the team dynamic Contribute to a positive atmosphere that is fun, professional, productive and team oriented
Support the Customer Experience
Accurately process all POS transactions and assist when necessary with operational activities Assist with telephone answering using proper telephone etiquette Ensure a high level of customer service through extensive product knowledge and product ownership Run product to the floor, ship product to customers, and conduct transfers per TRB directives on occasions when support is necessary Have a proper understanding of the radio communication tools used in the store Partner with GM and AGM to address customer service issues, particularly in the areas of product damages, repairs, exchanges and any concierge-like needs
Represent the Brand
Contribute to maintaining all brand and operating standards to support brand consistency Assist in maintaining store presentation standards
Support the Business & Deliver Results
Take ownership for maintaining a high standard of back of house and offsite storage organization Communicate inbound merchandise with team and prepare new arrivals for sales floor/visual displays Meet deadlines – IMRDs, damages, transfers, charge sends, etc.
Operational Excellence
Ensure accurate processing of all incoming and outgoing shipments and receipts Prepare shipments and ensure accuracy of documentation of all outgoing parcels Properly print tickets in WebIM Audit weekly inventory reports for accuracy Assist with store maintenance needs and supply ordering Maintain Operations Binders and ensure they are accurately updated Protect our assets by adhering to all loss prevention policies & procedures
CORE SKILLS
Adaptable – Change before you have to Entrepreneurial Spirit – Own it Collaborative – No “I” in Tory Client & Brand Focus – Put yourself in Tory’s shoes Live the Values – Being “Buddy” Functional Expertise – Know Your Stuff PRIOR EXPERIENCE NEEDED
• 1-2 years of stock-related experience in a high volume, customer-driven retail environment REQUIREMENTS
Ability to lift (at least 30 lbs), carry, push, pull, squat, kneel, twist, turn, climb, crawl, reach and bend. Availability and flexibility to work days, nights, weekends, holidays, store openings and closings, to meet the needs of the business. EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual’s age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. DISABILITY ACCOMMODATION
Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job.
#J-18808-Ljbffr
