Location:
Whiteley
Salary:
£26,145.60
Role Type:
Full Time – Permanent
Hours:
40 hours per week
Our Vision is to be the best people who work together for a Cleaner, Safer future where everyone can thrive.
Would you like to join our team here at CSG and make a difference to the environment? We are seeking passionate individuals who would take pride in promoting sustainable waste management practices to help make sure the UK carbon footprint is reduced and protect the environment for future generations.
We are a leading Environmental company in the UK, independently owned and with a strong family business ethos. We offer a range of employee benefits and have a strong tradition of helping to develop the careers of those who help us shine. Our guiding principle is “It’s all about the people” and many of our 600 workers have been with us for decades. If you are looking for a chance to make your mark in an environment that rewards employee contribution and values its people, you’ll find CSG is a great place to be.
Benefits of a CSG employee:
Attractive basic salary
Annual bonus scheme for all employees.
Long Service Award.
Employee recognition schemes, such as Employee of Month and Shining Star of the year Award.
Employee referral bonus scheme.
Attractive pension plan.
Share Options – buy into our family future.
Company perks for discounts to retail outlets and more.
Further development opportunities through in-house, external training and apprenticeship schemes.
Company health care cash plan – dental / opticians / physio / online GP etc.
Dress down Fridays.
Modern office only 5 minutes from Whiteley
Standing / sitting desks.
A daily food & coffee truck
33 days holiday inclusive of public bank holidays.
Role Accountabilities:
To support the Telesales Manager to lead, plan and implement the domestic sales growth strategy.
To take responsibility for a data set of lapsed customers to win back and promote additional services.
To grow and develop a new customer base in areas of low penetration.
To ensure the highest levels of customer satisfaction are maintained.
To develop and maintain the existing customer base into new areas.
To complete the apprenticeship training programme with Learning Skills Partnership.
To comply with Group H&S policies and behaviours.
To support the development of the domestic sales strategy, which ensures growth targets are achieved.
Manage the sales pipeline of leads from the company data, self-generated, marketing, and other sources across the business including inbound calls.
To reduce the number of cancelled customers by establishing reasons for cancellation and acting within the best interests of the company and customer to retain the business.
Cross and up-sell new products and services to new and existing customer base.
To effectively communicate with all functions within the business to ensure customer satisfaction is guaranteed.
To deliver sales and associated profit margins in line with expectations.
Ensure all customer activity is logged on the CRM package, including all interaction, calls, emails, meetings, opportunities, quotes, and complaints.
To ensure individual/team meets sales targets.
Support the achievement of daily, monthly, and annual targets (call, quote, and sales).
Ensure Key performance indicators (calls per hour, wrap, calls answered) are adhered to and exceeded.
To ensure revenue generation above targeted parameters to ensure the growth and sustainability of the role and business.
Take full responsibility for the delivery of the Customer Charter.
Provide a proactive customer care support function which builds on customer needs and provides an opportunity for revenue generation.
Take responsibility for all customer complaint case work ensuring all issues are dealt with in line with Group guidelines.
Be an ambassador within the business.
Demonstrate and provide the highest levels of service and professionalism to internal and external customers.
Be proactive and adopt a strategic approach to all your activities.
Communicate clearly at all levels within the business.
Proactively manage your time and activities to the highest level of efficiency and output.
Complete the online training and onsite sessions with your apprenticeship tutor.
Submit all coursework and assignments on time.
Regularly update your apprenticeship assessor regarding the progress of your apprenticeship.
Apply your knowledge obtained from the training to your daily duties.
Comply with the Group’s compliance targets policy and behaviours.
Ensure personal responsibilities under the Group’s H&S policy are understood.
Ensure personal responsibilities under the Group’s environmental policy are understood.
Act in a manner that keeps yourself and your colleagues safe at all times.
Support the target of nil people/vehicle incidents.
#J-18808-Ljbffr
Whiteley
Salary:
£26,145.60
Role Type:
Full Time – Permanent
Hours:
40 hours per week
Our Vision is to be the best people who work together for a Cleaner, Safer future where everyone can thrive.
Would you like to join our team here at CSG and make a difference to the environment? We are seeking passionate individuals who would take pride in promoting sustainable waste management practices to help make sure the UK carbon footprint is reduced and protect the environment for future generations.
We are a leading Environmental company in the UK, independently owned and with a strong family business ethos. We offer a range of employee benefits and have a strong tradition of helping to develop the careers of those who help us shine. Our guiding principle is “It’s all about the people” and many of our 600 workers have been with us for decades. If you are looking for a chance to make your mark in an environment that rewards employee contribution and values its people, you’ll find CSG is a great place to be.
Benefits of a CSG employee:
Attractive basic salary
Annual bonus scheme for all employees.
Long Service Award.
Employee recognition schemes, such as Employee of Month and Shining Star of the year Award.
Employee referral bonus scheme.
Attractive pension plan.
Share Options – buy into our family future.
Company perks for discounts to retail outlets and more.
Further development opportunities through in-house, external training and apprenticeship schemes.
Company health care cash plan – dental / opticians / physio / online GP etc.
Dress down Fridays.
Modern office only 5 minutes from Whiteley
Standing / sitting desks.
A daily food & coffee truck
33 days holiday inclusive of public bank holidays.
Role Accountabilities:
To support the Telesales Manager to lead, plan and implement the domestic sales growth strategy.
To take responsibility for a data set of lapsed customers to win back and promote additional services.
To grow and develop a new customer base in areas of low penetration.
To ensure the highest levels of customer satisfaction are maintained.
To develop and maintain the existing customer base into new areas.
To complete the apprenticeship training programme with Learning Skills Partnership.
To comply with Group H&S policies and behaviours.
To support the development of the domestic sales strategy, which ensures growth targets are achieved.
Manage the sales pipeline of leads from the company data, self-generated, marketing, and other sources across the business including inbound calls.
To reduce the number of cancelled customers by establishing reasons for cancellation and acting within the best interests of the company and customer to retain the business.
Cross and up-sell new products and services to new and existing customer base.
To effectively communicate with all functions within the business to ensure customer satisfaction is guaranteed.
To deliver sales and associated profit margins in line with expectations.
Ensure all customer activity is logged on the CRM package, including all interaction, calls, emails, meetings, opportunities, quotes, and complaints.
To ensure individual/team meets sales targets.
Support the achievement of daily, monthly, and annual targets (call, quote, and sales).
Ensure Key performance indicators (calls per hour, wrap, calls answered) are adhered to and exceeded.
To ensure revenue generation above targeted parameters to ensure the growth and sustainability of the role and business.
Take full responsibility for the delivery of the Customer Charter.
Provide a proactive customer care support function which builds on customer needs and provides an opportunity for revenue generation.
Take responsibility for all customer complaint case work ensuring all issues are dealt with in line with Group guidelines.
Be an ambassador within the business.
Demonstrate and provide the highest levels of service and professionalism to internal and external customers.
Be proactive and adopt a strategic approach to all your activities.
Communicate clearly at all levels within the business.
Proactively manage your time and activities to the highest level of efficiency and output.
Complete the online training and onsite sessions with your apprenticeship tutor.
Submit all coursework and assignments on time.
Regularly update your apprenticeship assessor regarding the progress of your apprenticeship.
Apply your knowledge obtained from the training to your daily duties.
Comply with the Group’s compliance targets policy and behaviours.
Ensure personal responsibilities under the Group’s H&S policy are understood.
Ensure personal responsibilities under the Group’s environmental policy are understood.
Act in a manner that keeps yourself and your colleagues safe at all times.
Support the target of nil people/vehicle incidents.
#J-18808-Ljbffr
