MARS Technical Support

We are looking for someone to join our existing Product team within a MARS Technical Support position. The role will suit someone who is motivated, hardworking, and committed to their professional growth and career development. You will support the Head of Product and the wider MARS Support team in a variety of tasks including supporting all our venues with any MARS related queries and delivering high levels of service while working to strict deadlines. The ideal candidate will have knowledge of MARS systems and an excellent knowledge of Microsoft Office, superior communication skills, and the capability to work both independently and as part of a team. Key responsibilities of the role: Support venues with all day-to-day 1st level technical support for MARS software and associated hardware. Be responsible for the resolution of issues raised by venues or technicians for the smooth operation of MARS. Co-ordinate with other departments such as IT and Product for resolutions. Monitor venue servers and ensure MARS is online and operating as expected. Maintain support documentation and communicate new features and improvements within MARS. Raise incidents to 2nd level support for resolution. What you will need: An excellent working knowledge of MS Office. Superior organisation and communication skills. Capacity to work independently and as part of a wider team. Full capability to communicate effectively across all levels of management. Here’s what’s in it for you: Up to 25 days of holiday, plus bank holidays, related to service. Contributory Pension Scheme. Life Assurance. Employee Assistance Programme. Long-service rewards. About Us: Merkur Casino UK is part of the Gauselmann Group, a family-owned German company that trades in over 40 European countries and is regarded as the foremost provider of gaming machines in the UK. Merkur Casino UK does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground, including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or any other basis protected by law or prohibited by Company policy. Merkur Casino UK is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated. Agencies:

We are not accepting speculative CVs or profiles and kindly request that you refrain from contacting us.

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