Due to our continued business growth, D2 Facilities Ltd is looking to expand our team by employing an experienced Helpdesk Coordinator to work from our Head Office in Chatham, Kent.
Hours of work are Monday-Friday (Apply online only). Hybrid working (to be discussed).
Salary £28,000-£32,000.
Duties for the Facilities Maintenance Coordinator Role:
Overseeing the Maintenance Helpdesk Team and Engineers. Be the 1st point of contact for Clients and Engineers. Communicating with engineers daily to plan jobs, scheduling works on our job management portal. Completing RAMS & work permits for site specific jobs. Assisting with customer demands for blue-chip clients, achieving approved and agreed targets in service delivery, client satisfaction, Health and Safety, Quality compliance. Completing and closing off completed works to ensure KPIs and SLAs are met on customer portals. Assessing and compiling engineer/job reports and action plans monthly to the Director. Ensuring all company accreditations are up to date and relevant. Raising small works quotations from reactive jobs. Order, purchase, receive and store materials/equipment while maintaining minimum van stock levels. Liaising with our finance department and closing jobs ready for invoicing. Assisting in the office with any ad hoc works as required. Requirements for the Facilities Maintenance Coordinator Role:
Excellent written and verbal communication skills. Ability to multitask and prioritise workload. People management skills and the ability to communicate at all levels. PC literate (Big Change CRM experience preferred). Basic knowledge of CAFM software. Previous experience of managing engineer teams/helpdesk (3 years minimum). Health and Safety (Basic Knowledge) & Risk Assessments experience. Able to prepare maintenance Quotes & Proposals. Job benefits include:
A full time position. Twenty days paid holiday per year plus public/bank holidays. Additional day after completing 5 years of service & day off on your birthday. Regular training and career development. Strong career prospects. Company pension. A positive working environment that promotes employee safety, growth, and goal attainment. Employee reward Scheme. Hybrid working (to be discussed). Reference check required.
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Hours of work are Monday-Friday (Apply online only). Hybrid working (to be discussed).
Salary £28,000-£32,000.
Duties for the Facilities Maintenance Coordinator Role:
Overseeing the Maintenance Helpdesk Team and Engineers. Be the 1st point of contact for Clients and Engineers. Communicating with engineers daily to plan jobs, scheduling works on our job management portal. Completing RAMS & work permits for site specific jobs. Assisting with customer demands for blue-chip clients, achieving approved and agreed targets in service delivery, client satisfaction, Health and Safety, Quality compliance. Completing and closing off completed works to ensure KPIs and SLAs are met on customer portals. Assessing and compiling engineer/job reports and action plans monthly to the Director. Ensuring all company accreditations are up to date and relevant. Raising small works quotations from reactive jobs. Order, purchase, receive and store materials/equipment while maintaining minimum van stock levels. Liaising with our finance department and closing jobs ready for invoicing. Assisting in the office with any ad hoc works as required. Requirements for the Facilities Maintenance Coordinator Role:
Excellent written and verbal communication skills. Ability to multitask and prioritise workload. People management skills and the ability to communicate at all levels. PC literate (Big Change CRM experience preferred). Basic knowledge of CAFM software. Previous experience of managing engineer teams/helpdesk (3 years minimum). Health and Safety (Basic Knowledge) & Risk Assessments experience. Able to prepare maintenance Quotes & Proposals. Job benefits include:
A full time position. Twenty days paid holiday per year plus public/bank holidays. Additional day after completing 5 years of service & day off on your birthday. Regular training and career development. Strong career prospects. Company pension. A positive working environment that promotes employee safety, growth, and goal attainment. Employee reward Scheme. Hybrid working (to be discussed). Reference check required.
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