Time Type: Full time
Posted On: 2 Days Ago
Job Requisition ID: JR04378
Working Hours: Full time, 35 hours a week
Working as part of the Group Technology team based in the Eaton Estate office, Grosvenor’s Service Desk Analysts provide support to end users across the Grosvenor Group. In this role, you will provide 1st, 2nd, and some 3rd line technology support services to the business, as well as desk side support in all Rural Estate Offices and remote support to our wider UK and international offices.
Working across multiple teams, this ‘hands-on’ role will be responsible for excellent service delivery and ensuring end user satisfaction, with a high rate of first-time fixes. This role requires excellent communication, technical skills, and experience of supporting and administering all aspects of a Microsoft Windows / Office / Azure environment. There may be a requirement to provide out of hours support on some occasions.
Key Responsibilities
Be the first point of contact for all IT issues and requests, working in a team of 6 ensuring service desk requests are triaged appropriately and resolved within an agreed SLA. Support the achievement and maintenance of requisite levels of user satisfaction. Provide desk side support to Eaton Estate offices and rural locations. Provide meeting room support. Work with local technology suppliers as required. Mitigation of reported Cybersecurity threats such as phishing attempts. Provide administration support for key business systems including Microsoft Teams, SharePoint, MRI Qube, Yardi Voyager, FIS Integrity, Cognos. Key Requirements
Qualifications
Computer Science Degree or equivalent is desirable but not essential. ITIL Foundation is desirable but not essential. Experience
A minimum of 3 years’ experience in a similar role, working across a geographically dispersed organisation and across different time zones is desirable. A background in System Support or Service Delivery in a customer-oriented organisation is essential. Technical Skills/Knowledge
Possess strong technical competence in the following areas:
Technical administration experience with Active Directory, Windows 10, Office 365, Azure, SharePoint, Microsoft Teams, and Exchange. Working knowledge and experience of maintaining current IT hardware, desktops, laptops, mobile devices, and associated peripherals. Exceptional troubleshooting skills, PC/laptop imaging technology (SCCM / Autopilot), mobile telephony, and desktop security (anti-virus, anti-malware). Cybersecurity awareness fundamentals and expertise in identifying threats.
Possess the following personal attributes:
Customer service attitude. Uses empathy with customers to understand and deliver their needs. Focused on results and delivering outstanding levels of customer satisfaction. Detail-oriented. Handles details precisely. Interpersonal communication. Communicates well with people and establishes credibility and trust. Written communication. Writes compelling and informative text. Task and time management. Manages the priority, volume, and variety of activity and produces accurate outputs on time.
All employees must uphold the shared values of Grosvenor: Integrity: be honest, fair, and open. Trust: be loyal, reliable, and deliver on commitments. Respect: be inclusive, straightforward, collaborative, caring, and thoughtful. To apply for this job please click on "Apply". To begin your application, you will be asked to create an account. Please carefully read our Recruitment Privacy Notice before proceeding with an application. The privacy notice sets out how Grosvenor obtains, uses, and protects the personal information which you provide to us. You can read the notice
here . About Us
We think this is a very special place to work. Our international activities span urban property, food and agtech, rural estate management, and support for philanthropic initiatives - meaning we are able to offer a wide range of rewarding career opportunities. We are united by a common purpose: to deliver lasting commercial, social, and environmental benefit, and this drives everything we do. It means that we put planet and people at the center of what we do and why we want people with open minds and fresh ideas to join us.
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Be the first point of contact for all IT issues and requests, working in a team of 6 ensuring service desk requests are triaged appropriately and resolved within an agreed SLA. Support the achievement and maintenance of requisite levels of user satisfaction. Provide desk side support to Eaton Estate offices and rural locations. Provide meeting room support. Work with local technology suppliers as required. Mitigation of reported Cybersecurity threats such as phishing attempts. Provide administration support for key business systems including Microsoft Teams, SharePoint, MRI Qube, Yardi Voyager, FIS Integrity, Cognos. Key Requirements
Qualifications
Computer Science Degree or equivalent is desirable but not essential. ITIL Foundation is desirable but not essential. Experience
A minimum of 3 years’ experience in a similar role, working across a geographically dispersed organisation and across different time zones is desirable. A background in System Support or Service Delivery in a customer-oriented organisation is essential. Technical Skills/Knowledge
Possess strong technical competence in the following areas:
Technical administration experience with Active Directory, Windows 10, Office 365, Azure, SharePoint, Microsoft Teams, and Exchange. Working knowledge and experience of maintaining current IT hardware, desktops, laptops, mobile devices, and associated peripherals. Exceptional troubleshooting skills, PC/laptop imaging technology (SCCM / Autopilot), mobile telephony, and desktop security (anti-virus, anti-malware). Cybersecurity awareness fundamentals and expertise in identifying threats.
Possess the following personal attributes:
Customer service attitude. Uses empathy with customers to understand and deliver their needs. Focused on results and delivering outstanding levels of customer satisfaction. Detail-oriented. Handles details precisely. Interpersonal communication. Communicates well with people and establishes credibility and trust. Written communication. Writes compelling and informative text. Task and time management. Manages the priority, volume, and variety of activity and produces accurate outputs on time.
All employees must uphold the shared values of Grosvenor: Integrity: be honest, fair, and open. Trust: be loyal, reliable, and deliver on commitments. Respect: be inclusive, straightforward, collaborative, caring, and thoughtful. To apply for this job please click on "Apply". To begin your application, you will be asked to create an account. Please carefully read our Recruitment Privacy Notice before proceeding with an application. The privacy notice sets out how Grosvenor obtains, uses, and protects the personal information which you provide to us. You can read the notice
here . About Us
We think this is a very special place to work. Our international activities span urban property, food and agtech, rural estate management, and support for philanthropic initiatives - meaning we are able to offer a wide range of rewarding career opportunities. We are united by a common purpose: to deliver lasting commercial, social, and environmental benefit, and this drives everything we do. It means that we put planet and people at the center of what we do and why we want people with open minds and fresh ideas to join us.
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