Contact Centres – Customer service
We’re looking for a highly motivated Deposit Administrator to complement our fantastic team in our Lettings Support Centre based in Wirral, Birkenhead, CH41 5BX.
The main purpose of your role as Deposit Administrator is to provide deposit negotiation, support services and administration to branches, landlords and tenants.
What’s in it for you?
£22,400
(depending on experience, plus an additional
£1,000
once qualified) Support
in training towards
ARLA
–
NFOPP
qualifications Industry leading
training and development Demonstrable
career
ladder Opportunities for
progression Collaborative ,
rewarding
and
fun
environment Team
incentives Key responsibilities of a Deposit Administrator Liaising with landlords, tenants, branch staff and client accounting To ensure the smooth transition throughout the deposit process Advising and obtaining instructions from landlords and tenants at the end of the tenancy Administering Tenancy Deposit Scheme referrals Draw up schedule of costs based on checkout report. Mediate and negotiate between the parties regarding the disposal of the deposit. Ensure that relevant payments are instructed promptly and properly regarding contractors, deposits Essential skills and experience required to be a successful Deposit Administrator Outstanding customer service skills Solid administration skills Ability to work to deadlines and to strict standards Organised and able to prioritise workload in a fast-paced environment Resilient, positive, numerate, analytical and detail-oriented Solid influencing skills and ability to negotiate with third parties Confident verbal communicator backed up with excellent letter writing skills IT literate (MS Office, internet, email systems) Additional Benefits: Company pension Employee discount Life insurance Referral programme Sick pay Wellness programme Our existing Deposit team comes from a diverse range of backgrounds including Customer Support, Call Centre, Retail, Hospitality, Leisure and Care sectors. Connells Group (known locally as Jones & Chapman) – one of the largest and most successful estate agency and property service providers in the country – Connells offers a range of services including residential sales, lettings and mortgages. It is also one of the country’s largest sellers of new homes, and is committed to delivering the highest levels of customer service.
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(depending on experience, plus an additional
£1,000
once qualified) Support
in training towards
ARLA
–
NFOPP
qualifications Industry leading
training and development Demonstrable
career
ladder Opportunities for
progression Collaborative ,
rewarding
and
fun
environment Team
incentives Key responsibilities of a Deposit Administrator Liaising with landlords, tenants, branch staff and client accounting To ensure the smooth transition throughout the deposit process Advising and obtaining instructions from landlords and tenants at the end of the tenancy Administering Tenancy Deposit Scheme referrals Draw up schedule of costs based on checkout report. Mediate and negotiate between the parties regarding the disposal of the deposit. Ensure that relevant payments are instructed promptly and properly regarding contractors, deposits Essential skills and experience required to be a successful Deposit Administrator Outstanding customer service skills Solid administration skills Ability to work to deadlines and to strict standards Organised and able to prioritise workload in a fast-paced environment Resilient, positive, numerate, analytical and detail-oriented Solid influencing skills and ability to negotiate with third parties Confident verbal communicator backed up with excellent letter writing skills IT literate (MS Office, internet, email systems) Additional Benefits: Company pension Employee discount Life insurance Referral programme Sick pay Wellness programme Our existing Deposit team comes from a diverse range of backgrounds including Customer Support, Call Centre, Retail, Hospitality, Leisure and Care sectors. Connells Group (known locally as Jones & Chapman) – one of the largest and most successful estate agency and property service providers in the country – Connells offers a range of services including residential sales, lettings and mortgages. It is also one of the country’s largest sellers of new homes, and is committed to delivering the highest levels of customer service.
#J-18808-Ljbffr
