We have an exciting opportunity to join the Helpdesk as a Support Assistant. Based at Scrivens House, you will be working as part of the Helpdesk team answering telephone queries to support all of our businesses.
The core skills required are: Prior help desk experience of minimum 1 year. Strong communication skills. The ability to communicate with people at all levels. Ability to prioritise workloads. Be IT competent. This is an opportunity to join an IT team who have successfully developed high quality systems to support all aspects of its optical and hearing business including our stores, manufacturing facility and head office.
The successful candidate will be providing frontline telephone support answering, logging and resolving calls for: Scrivens bespoke POS system (40% of support calls - training will be provided). Infor CRM Hearing System (20% of support calls - training will be provided). Optical equipment (5% of support calls - training will be provided). General computer hardware/software (35% of calls). Schedule:
Monday to Saturday (5 days from 6). The Business:
We are a nationally based opticians and hearing care business. With a Head Office in Birmingham and a local manufacturing facility, we support over 168 retail branches across England, Scotland and Wales. This is a family owned business, which has maintained a presence in the city since 1938, and we are expanding. Company Benefits:
Central location and transport links (2 minute walk from Five Ways Station and 5 minutes walk from city centre tram links). 28 days’ annual leave. Sick Pay. Pension. Generous staff discount scheme. If you are interested in a new role and you want to know more about this opportunity, please get in touch.
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The core skills required are: Prior help desk experience of minimum 1 year. Strong communication skills. The ability to communicate with people at all levels. Ability to prioritise workloads. Be IT competent. This is an opportunity to join an IT team who have successfully developed high quality systems to support all aspects of its optical and hearing business including our stores, manufacturing facility and head office.
The successful candidate will be providing frontline telephone support answering, logging and resolving calls for: Scrivens bespoke POS system (40% of support calls - training will be provided). Infor CRM Hearing System (20% of support calls - training will be provided). Optical equipment (5% of support calls - training will be provided). General computer hardware/software (35% of calls). Schedule:
Monday to Saturday (5 days from 6). The Business:
We are a nationally based opticians and hearing care business. With a Head Office in Birmingham and a local manufacturing facility, we support over 168 retail branches across England, Scotland and Wales. This is a family owned business, which has maintained a presence in the city since 1938, and we are expanding. Company Benefits:
Central location and transport links (2 minute walk from Five Ways Station and 5 minutes walk from city centre tram links). 28 days’ annual leave. Sick Pay. Pension. Generous staff discount scheme. If you are interested in a new role and you want to know more about this opportunity, please get in touch.
#J-18808-Ljbffr
