Service Desk Analyst – Level 1
Apply locations: United Kingdom - Elland Time type: Full time Posted on: Posted 8 Days Ago Time left to apply: End Date: January 31, 2025 (15 days left to apply) Job requisition id: R54895 Job Summary: UBS are searching for a self-motivated, customer-focused Service Desk Analyst (Level 1) with previous experience of working in a Service Desk environment. The successful candidate will be well organised, metrics-driven and able to work in various environments with non-technical and technical profiles. The Service Desk Analyst acts as the first point of contact for all software related issues and requests. You will work as part of a team responsible for analysis and resolution of customer requests, including software queries, data correction, bug replication, and root cause analysis of recurring data issues. Job Description: KEY RESPONSIBILITIES The key responsibilities of the Service Desk Analyst are as follows:
Business to business support of UBS products. Ticket and workload management using our online ticketing system. Resolution of customer reported questions and issues. Assisting offshore analysts with troubleshooting. Work with development teams to ensure tickets are resolved in a timely fashion, and that customers are updated with our analysis and resolution progress. Work with internal and external resources to identify and troubleshoot root causes for recurring service desk tickets. Taking ownership of customer reported issues and seeing problems through to resolution. Ensuring all details are logged with the incident and well-described to the customer.
KEY SKILLS AND COMPETENCIES A-Level, Diploma, or equivalent. University degree in IT or related field is preferred. Excellent written and verbal communication skills (English speaking) with strong customer service orientation. Ability to relate complex models and ideas in clear, concise manner. A 'get-things-done attitude' with the ability to work well with others. 1-3 years of experience in a technical support or help desk role. Demonstrate ability to coordinate cross-functional work teams toward task completion. Experience using Help Desk tracking software (Jira preferred). Hands-on experience with Windows/Linux/Mac OS environments. Experience in an Audio Visual or Live Events environment a plus. Certification in CompTIA A+, Microsoft Certified Professional (MCP) or similar a plus. Basic knowledge of computers, servers, networking, internet, VPNs, and MS Office is essential. JOB LOCATION Hybrid, working 3 days from our office in Elland, UK, and 2 days remote. Worker Type: Regular Number of Openings Available: 1 About Us
At Volaris Group we are all about finding the right people for the right role and allowing them the opportunity to directly contribute to the successes of our organization. Our employees are experts in their field, passionate about what they do and always looking for new and better ways to solve our industry's problems. Our staff come from a wide range of cultural, educational and geographic backgrounds and are able to work in a dynamic entrepreneurial environment that values individual perspectives. We offer competitive compensation, a comprehensive benefits package and the chance to learn from the best in the business. Volaris Group is an equal opportunity employer, we recruit, hire, train, promote and provide all other privileges of employment to qualified people without regard to age, race, color, creed, national origin, gender, gender identity, gender expression, disability, marital status, veteran status, citizenship status, ethnicity, familial status, religion, sexual orientation or any other classification for which discrimination is prohibited. Volaris Group is part of a CSI Group of Companies.
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Apply locations: United Kingdom - Elland Time type: Full time Posted on: Posted 8 Days Ago Time left to apply: End Date: January 31, 2025 (15 days left to apply) Job requisition id: R54895 Job Summary: UBS are searching for a self-motivated, customer-focused Service Desk Analyst (Level 1) with previous experience of working in a Service Desk environment. The successful candidate will be well organised, metrics-driven and able to work in various environments with non-technical and technical profiles. The Service Desk Analyst acts as the first point of contact for all software related issues and requests. You will work as part of a team responsible for analysis and resolution of customer requests, including software queries, data correction, bug replication, and root cause analysis of recurring data issues. Job Description: KEY RESPONSIBILITIES The key responsibilities of the Service Desk Analyst are as follows:
Business to business support of UBS products. Ticket and workload management using our online ticketing system. Resolution of customer reported questions and issues. Assisting offshore analysts with troubleshooting. Work with development teams to ensure tickets are resolved in a timely fashion, and that customers are updated with our analysis and resolution progress. Work with internal and external resources to identify and troubleshoot root causes for recurring service desk tickets. Taking ownership of customer reported issues and seeing problems through to resolution. Ensuring all details are logged with the incident and well-described to the customer.
KEY SKILLS AND COMPETENCIES A-Level, Diploma, or equivalent. University degree in IT or related field is preferred. Excellent written and verbal communication skills (English speaking) with strong customer service orientation. Ability to relate complex models and ideas in clear, concise manner. A 'get-things-done attitude' with the ability to work well with others. 1-3 years of experience in a technical support or help desk role. Demonstrate ability to coordinate cross-functional work teams toward task completion. Experience using Help Desk tracking software (Jira preferred). Hands-on experience with Windows/Linux/Mac OS environments. Experience in an Audio Visual or Live Events environment a plus. Certification in CompTIA A+, Microsoft Certified Professional (MCP) or similar a plus. Basic knowledge of computers, servers, networking, internet, VPNs, and MS Office is essential. JOB LOCATION Hybrid, working 3 days from our office in Elland, UK, and 2 days remote. Worker Type: Regular Number of Openings Available: 1 About Us
At Volaris Group we are all about finding the right people for the right role and allowing them the opportunity to directly contribute to the successes of our organization. Our employees are experts in their field, passionate about what they do and always looking for new and better ways to solve our industry's problems. Our staff come from a wide range of cultural, educational and geographic backgrounds and are able to work in a dynamic entrepreneurial environment that values individual perspectives. We offer competitive compensation, a comprehensive benefits package and the chance to learn from the best in the business. Volaris Group is an equal opportunity employer, we recruit, hire, train, promote and provide all other privileges of employment to qualified people without regard to age, race, color, creed, national origin, gender, gender identity, gender expression, disability, marital status, veteran status, citizenship status, ethnicity, familial status, religion, sexual orientation or any other classification for which discrimination is prohibited. Volaris Group is part of a CSI Group of Companies.
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