Employer: University Hospitals of Morecambe Bay NHS Foundation Trust
Employer type: NHS
Site: Royal Lancaster Infirmary
Town: Lancaster
Salary: £24,071 - £25,674 per annum pro rata
Salary period: Yearly
Closing: 02/01/2025 23:59
Waiting List Coordinator
NHS AfC: Band 3
"Creating a great place to be cared for and a great place to work" University Hospitals of Morecambe Bay has a firm commitment to strengthening the diversity of our workforce, and therefore welcome and encourage applications from likeminded people who can support our ambition to become effortlessly inclusive. We are particularly keen to hear from protected groups – including BAME, LGBT+ and people with a disability. Job overview
The Waiting List Office provides a pivotal interface between patients, Consultants and Clinical Business Units providing this service. It is essential that the post holder has the ability to work in a demanding environment using empathy and diplomacy when dealing with complex and sensitive information on a daily basis. Permanent and Fixed Term Post available. Main duties of the job
An exciting opportunity has arisen to become a member of a professional team within a fast-paced department that provides a high-quality service for the management of patients' elective surgery with a high level of job satisfaction when arranging patient care. The successful post holder will be responsible for the management of scheduling patients for their Pre-Operative Assessments and Elective Surgery, involving daily contact with patients via telephone, liaising with other departments and external agencies, and supporting the management team and care groups to ensure performance standards are met. The post holder must have the ability to work cooperatively in a team and adapt to change as required. Patient confidentiality and excellent customer care skills are essential. The post holder will provide an information and communication link between the patient and the Clinical Business Units while supporting the team to provide an effective, organised, comprehensive, efficient and high-quality patient-centred service. Person specification
Education & Qualifications
IT Skills GCSE Maths and English NVQ3 / 2 A levels / BTEC / City & Guilds Experience
Customer Service Admin Experience Demanding Situations Skills, Ability & Knowledge
Communication Teamwork / Good working relationships Attention to Detail Working to deadlines Multi-tasking Personal Qualities
Ability to work under pressure, use initiative and be flexible Ability to adapt to change and undertake training Cooperative, Enthusiastic, Self-Motivated, Approachable, Friendly The Behavioural Standards Framework: Everybody’s responsibility in everything we do. PLEASE NOTE THAT SHORTLISTED APPLICANTS WILL BE CONTACTED BY EMAIL. The Trust promotes flexible working opportunities wherever possible to enable staff to balance their work and home life. We are committed to Equal Opportunities and aim to be Effortlessly Inclusive. The trust operates a No Smoking Policy. Only those applicants who demonstrate clearly how they meet our Person Specification will be shortlisted for Interview. We reserve the right to close a job advert early where sufficient applications have been received. The Trust does not offer interview expenses to shortlisted candidates unless indicated in the advert. If the post is subject to Disclosure & Barring Service checking, a charge of £49.50 for Enhanced and £21.50 for Standard clearance and an additional £4.90 administration fee will be made to the successful candidate(s). This currently only applies to roles Band 6 and above and Medical & Dental posts. Anyone newly appointed to the trust under the Agenda For Change contract will be subject to the completion of a satisfactory 6-month probationary period. This will give the new staff member an opportunity to become familiar with the role and working environment. We have introduced a new system called Pre-Onboarding, specifically to support you right the way through to your first few months in your new role with us at UHMB. This bespoke site has lots of useful information to help you settle into your new role including: what to expect from the recruitment clearances process, where to get a uniform, when you'll get paid, etc.
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NHS AfC: Band 3
"Creating a great place to be cared for and a great place to work" University Hospitals of Morecambe Bay has a firm commitment to strengthening the diversity of our workforce, and therefore welcome and encourage applications from likeminded people who can support our ambition to become effortlessly inclusive. We are particularly keen to hear from protected groups – including BAME, LGBT+ and people with a disability. Job overview
The Waiting List Office provides a pivotal interface between patients, Consultants and Clinical Business Units providing this service. It is essential that the post holder has the ability to work in a demanding environment using empathy and diplomacy when dealing with complex and sensitive information on a daily basis. Permanent and Fixed Term Post available. Main duties of the job
An exciting opportunity has arisen to become a member of a professional team within a fast-paced department that provides a high-quality service for the management of patients' elective surgery with a high level of job satisfaction when arranging patient care. The successful post holder will be responsible for the management of scheduling patients for their Pre-Operative Assessments and Elective Surgery, involving daily contact with patients via telephone, liaising with other departments and external agencies, and supporting the management team and care groups to ensure performance standards are met. The post holder must have the ability to work cooperatively in a team and adapt to change as required. Patient confidentiality and excellent customer care skills are essential. The post holder will provide an information and communication link between the patient and the Clinical Business Units while supporting the team to provide an effective, organised, comprehensive, efficient and high-quality patient-centred service. Person specification
Education & Qualifications
IT Skills GCSE Maths and English NVQ3 / 2 A levels / BTEC / City & Guilds Experience
Customer Service Admin Experience Demanding Situations Skills, Ability & Knowledge
Communication Teamwork / Good working relationships Attention to Detail Working to deadlines Multi-tasking Personal Qualities
Ability to work under pressure, use initiative and be flexible Ability to adapt to change and undertake training Cooperative, Enthusiastic, Self-Motivated, Approachable, Friendly The Behavioural Standards Framework: Everybody’s responsibility in everything we do. PLEASE NOTE THAT SHORTLISTED APPLICANTS WILL BE CONTACTED BY EMAIL. The Trust promotes flexible working opportunities wherever possible to enable staff to balance their work and home life. We are committed to Equal Opportunities and aim to be Effortlessly Inclusive. The trust operates a No Smoking Policy. Only those applicants who demonstrate clearly how they meet our Person Specification will be shortlisted for Interview. We reserve the right to close a job advert early where sufficient applications have been received. The Trust does not offer interview expenses to shortlisted candidates unless indicated in the advert. If the post is subject to Disclosure & Barring Service checking, a charge of £49.50 for Enhanced and £21.50 for Standard clearance and an additional £4.90 administration fee will be made to the successful candidate(s). This currently only applies to roles Band 6 and above and Medical & Dental posts. Anyone newly appointed to the trust under the Agenda For Change contract will be subject to the completion of a satisfactory 6-month probationary period. This will give the new staff member an opportunity to become familiar with the role and working environment. We have introduced a new system called Pre-Onboarding, specifically to support you right the way through to your first few months in your new role with us at UHMB. This bespoke site has lots of useful information to help you settle into your new role including: what to expect from the recruitment clearances process, where to get a uniform, when you'll get paid, etc.
#J-18808-Ljbffr
