Service Desk Analyst

·
Full time
Location: Milton Keynes
·
Job offered by: Pluxee group.
·
Category: IT & Technology
Pluxee is a global player in

employee benefits and engagement

that operates in

31 countries . Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.

Powered by leading technology and more than

5,000 engaged team members , Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than

500,000 clients, 36 million consumers and 1.7 million merchants .

Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.

Employee Contract type: Permanent Regular

Job Description:

Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.

Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.

Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.

Your next challenge

Provide IT Support to all levels of the Pluxee UK business.

Use your own initiative to drive a team forward, recognising process and functional improvements.

Instil collaboration and teamwork in a newly formed team.

Key responsibilities

Working to tight deadlines and short notice requests.

Out-of-hours working.

Stay focused on tasks whilst regularly being disturbed.

Ensure adherence to internal & external audit requirements.

In all aspects of the job, be aware of and comply with the latest data protection requirements.

Ensure compliance with the latest data protection and be familiar with and carry out tasks in accordance with the practices and procedures laid out in the ISO 9001/27001 requirements.

Be familiar with and carry out tasks in accordance with the companies’ Information Security Rules and Guidelines.

You’re a match

Excellent organisational skills with a proven track record of working to multiple deadlines to achieve goals and objectives.

Strong interpersonal and relationship building skills.

Minimum of 2 years previous experience in an IT Support function, including workstation builds and installation of software.

Adaptable on a daily basis; this is a constantly changing role, and you will be required to move with it.

Extensive support experience with MS O365.

Ability to regularly deal with difficult personalities in high-pressure environments.

Natural problem-solving skills, in and out of the box.

Understanding of working in an office and always maintaining a high level of professionalism.

Ability to work in fast-paced, ambiguous circumstances.

Experience of mobile phone support, Android and iOS.

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