We are looking for a
REGIONAL AFTERSALES ADVISOR
to join a franchised main dealer team covering their Exeter and Honiton businesses. Daily activities will include: Booking customer vehicles in for maintenance and/or repairs, accurately recording vehicle faults and customer requirements. Welcoming customers on arrival and ensuring each one receives an excellent service experience from drop off to handover. Updating customers throughout their vehicle’s work-in-progress, as well as authorising additional work and making follow up calls. Liaising with workshop, parts and sales departments to keep track of vehicles’ progress and ensuring customers’ vehicles are ready on time. Obtaining authority and payment for work completed. The Successful Candidate should: Possess excellent customer service skills and the ability to quickly establish and build rapport with customers. Be well-presented, professional and a clear communicator. Be self-motivated, enthusiastic and have a desire to succeed. Have previous experience in an automotive customer service role. Have excellent organisational skills and be able to manage their time effectively to prioritise your workload and meet tight deadlines. Must hold a full driving licence without excessive penalty points. What you can look forward to: Competitive basic salary and monthly bonus scheme. Up to 33 days holiday per annum. Access to a platform which offers hundreds of perks and discounts. Discounts on new and used vehicle purchases (as well as servicing and repairs) for colleagues and their families. An extra paid day off each year in addition to your holiday allowance to attend family/celebratory events – plus a paid day off on your birthday. Death in Service benefit of 4 x salary. Workplace pension scheme offering enhanced employer contributions. You’ll be splitting your time between the group’s Honiton and Exeter businesses, providing seamless front-of-house support in line with the demands of each dealership.
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REGIONAL AFTERSALES ADVISOR
to join a franchised main dealer team covering their Exeter and Honiton businesses. Daily activities will include: Booking customer vehicles in for maintenance and/or repairs, accurately recording vehicle faults and customer requirements. Welcoming customers on arrival and ensuring each one receives an excellent service experience from drop off to handover. Updating customers throughout their vehicle’s work-in-progress, as well as authorising additional work and making follow up calls. Liaising with workshop, parts and sales departments to keep track of vehicles’ progress and ensuring customers’ vehicles are ready on time. Obtaining authority and payment for work completed. The Successful Candidate should: Possess excellent customer service skills and the ability to quickly establish and build rapport with customers. Be well-presented, professional and a clear communicator. Be self-motivated, enthusiastic and have a desire to succeed. Have previous experience in an automotive customer service role. Have excellent organisational skills and be able to manage their time effectively to prioritise your workload and meet tight deadlines. Must hold a full driving licence without excessive penalty points. What you can look forward to: Competitive basic salary and monthly bonus scheme. Up to 33 days holiday per annum. Access to a platform which offers hundreds of perks and discounts. Discounts on new and used vehicle purchases (as well as servicing and repairs) for colleagues and their families. An extra paid day off each year in addition to your holiday allowance to attend family/celebratory events – plus a paid day off on your birthday. Death in Service benefit of 4 x salary. Workplace pension scheme offering enhanced employer contributions. You’ll be splitting your time between the group’s Honiton and Exeter businesses, providing seamless front-of-house support in line with the demands of each dealership.
#J-18808-Ljbffr
