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Building the people that build the world.
With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We’re a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.
As part of Detection and Measurement, CUES is the world’s leading developer of water, wastewater, and storm water inspection equipment. With CCTV cameras, pre-built vehicles, and software for pipeline inspection and rehabilitation, we improve the safety and reliability of our water infrastructure systems.
JOB SUMMARY
The office administrator will play a pivotal role providing timely and effective administrative support to the Sales, Service and Distribution teams including administrative / clerical support, document processing, record keeping and marketing functions. The incumbent must be comfortable making and receiving calls along with dealing with customers and be confident using Microsoft Windows, CRM and ERP to manage our customer data and track quotations. PRINCIPAL DUTIES AND RESPONSIBILITIES
Assist the service team by liaising with customers, booking in work, processing work orders, providing quotes to customers and collecting/processing payments. Assist with processing spare part orders. Assist the sales team by providing accurate quotes and processing orders through utilising the ERP system. Support the sales team ensuring prospects and leads are captured and managed effectively to generate opportunities and sales. Build rapport with customers and provide, efficient and effective levels of customer service. Any other general administrative duties as required to support all facets of the business such as booking and receiving consignments including imports and exports. Generating reports for the managers, filing, archiving. KNOWLEDGE, SKILLS & ABILITIES
Attention to detail and accuracy Effective communication skills CRM and ERP system experience Ability to work under pressure and to tight deadlines Flexibility and adaptability Excellent Windows office suite familiarity EDUCATION AND EXPERIENCE
Required Education / Experience
Experience of working within an office based administrative role Experience with importing and exporting Strong phone presence and experience of making outgoing cold / warm calls Excellent verbal and written communications skills Ability to multi-task, prioritize, and manage time effectively Preferred Education / Experience
Experience of working within Customer Support or Customer Service environment Experience working with a CRM System (ideally Microsoft Dynamics) ABOUT SPX
SPX is a diversified, global supplier of infrastructure equipment with scalable growth platforms in heating, ventilation and air conditioning (HVAC), detection and measurement, and engineered solutions. With operations in 17 countries and approximately $1.4 billion in annual revenue, we offer a wide array of highly engineered products with strong brands. At SPX, what’s in it for our employees transcends market-competitive compensation and benefits. Our Total Rewards program also includes opportunities for employees’ personal development, career growth, and recognition. These programs focus on alignment and assessment of organizational, team, and individual efforts toward achieving business results. Our development and career growth programs empower our employees to enhance their skills, develop new competencies, and pursue career goals. SPX benefits package provides choices designed to help employees manage their well-being. Our compensation programs are performance-based to recognize and reward employees who work hard, display the values and leadership practices we embrace, and deliver exceptional results. OUR VALUES
Integrity Accountability Teamwork Results At SPX, our values are at the heart of everything we do. We use our values every day to help us make the right decisions. We embrace a common purpose and strive for improvement. We respect and value each other as individuals and recognize that only by working together, as a team, can we reach our full potential. We take responsibility for our actions, build strong relationships with each other and our customers, and always act ethically. Our values inspire us to achieve the high standards of quality, safety, and performance that our customers expect and deserve. WORKING AT SPX
Our work environment is established on a work-life philosophy supported by policies, programs, and practices that help employees achieve success within and outside the workplace. We believe in creating an inclusive work environment where employees strive to realize their fullest potential. We are an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, genetic information, age, disability, veteran status or any other legally protected basis.
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The office administrator will play a pivotal role providing timely and effective administrative support to the Sales, Service and Distribution teams including administrative / clerical support, document processing, record keeping and marketing functions. The incumbent must be comfortable making and receiving calls along with dealing with customers and be confident using Microsoft Windows, CRM and ERP to manage our customer data and track quotations. PRINCIPAL DUTIES AND RESPONSIBILITIES
Assist the service team by liaising with customers, booking in work, processing work orders, providing quotes to customers and collecting/processing payments. Assist with processing spare part orders. Assist the sales team by providing accurate quotes and processing orders through utilising the ERP system. Support the sales team ensuring prospects and leads are captured and managed effectively to generate opportunities and sales. Build rapport with customers and provide, efficient and effective levels of customer service. Any other general administrative duties as required to support all facets of the business such as booking and receiving consignments including imports and exports. Generating reports for the managers, filing, archiving. KNOWLEDGE, SKILLS & ABILITIES
Attention to detail and accuracy Effective communication skills CRM and ERP system experience Ability to work under pressure and to tight deadlines Flexibility and adaptability Excellent Windows office suite familiarity EDUCATION AND EXPERIENCE
Required Education / Experience
Experience of working within an office based administrative role Experience with importing and exporting Strong phone presence and experience of making outgoing cold / warm calls Excellent verbal and written communications skills Ability to multi-task, prioritize, and manage time effectively Preferred Education / Experience
Experience of working within Customer Support or Customer Service environment Experience working with a CRM System (ideally Microsoft Dynamics) ABOUT SPX
SPX is a diversified, global supplier of infrastructure equipment with scalable growth platforms in heating, ventilation and air conditioning (HVAC), detection and measurement, and engineered solutions. With operations in 17 countries and approximately $1.4 billion in annual revenue, we offer a wide array of highly engineered products with strong brands. At SPX, what’s in it for our employees transcends market-competitive compensation and benefits. Our Total Rewards program also includes opportunities for employees’ personal development, career growth, and recognition. These programs focus on alignment and assessment of organizational, team, and individual efforts toward achieving business results. Our development and career growth programs empower our employees to enhance their skills, develop new competencies, and pursue career goals. SPX benefits package provides choices designed to help employees manage their well-being. Our compensation programs are performance-based to recognize and reward employees who work hard, display the values and leadership practices we embrace, and deliver exceptional results. OUR VALUES
Integrity Accountability Teamwork Results At SPX, our values are at the heart of everything we do. We use our values every day to help us make the right decisions. We embrace a common purpose and strive for improvement. We respect and value each other as individuals and recognize that only by working together, as a team, can we reach our full potential. We take responsibility for our actions, build strong relationships with each other and our customers, and always act ethically. Our values inspire us to achieve the high standards of quality, safety, and performance that our customers expect and deserve. WORKING AT SPX
Our work environment is established on a work-life philosophy supported by policies, programs, and practices that help employees achieve success within and outside the workplace. We believe in creating an inclusive work environment where employees strive to realize their fullest potential. We are an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, genetic information, age, disability, veteran status or any other legally protected basis.
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