We are working with a global financial institution to recruit a highly motivated and skilled individual to join their team as a Help Desk Support Analyst. The successful candidate will be responsible for supporting managing directors and trading & investment banking floors globally.
Key Responsibilities:
Supporting approximately 23,000+ users with over 27,000 desktops, plus laptops, Blackberry, and BYOD devices. Be able to demonstrate control over a highly challenging and dynamic environment. Function as part of a complete service team providing effective solutions to meet customer needs. Identify repetitive faults and implement permanent fixes. Contribute to knowledgebase documentation as required. Desired Criteria:
Bachelor's degree or 2+ years of relevant help desk work experience. Ability to work in a fast-paced environment handling 30+ calls per day. The ability to provide a high level of technical support for trading and investment banking businesses. Although the role is initially for an 11-month period, there is a high possibility of extension. If you're interested in this role, please forward an up-to-date copy of your CV to Hollie.Beattie@hays.com or call me on 028 90446905.
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Key Responsibilities:
Supporting approximately 23,000+ users with over 27,000 desktops, plus laptops, Blackberry, and BYOD devices. Be able to demonstrate control over a highly challenging and dynamic environment. Function as part of a complete service team providing effective solutions to meet customer needs. Identify repetitive faults and implement permanent fixes. Contribute to knowledgebase documentation as required. Desired Criteria:
Bachelor's degree or 2+ years of relevant help desk work experience. Ability to work in a fast-paced environment handling 30+ calls per day. The ability to provide a high level of technical support for trading and investment banking businesses. Although the role is initially for an 11-month period, there is a high possibility of extension. If you're interested in this role, please forward an up-to-date copy of your CV to Hollie.Beattie@hays.com or call me on 028 90446905.
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