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Telecoms Specialist helping Businesses and Charities navigate the constantly changing telecoms marketplace.
About Sebb Group At Sebb Group, we deliver telecoms and IT solutions to businesses and charities across the UK. We seek an experienced IT / Telecoms Technician to join our team and take ownership of telecom-specific tasks and general IT support responsibilities. This role is ideal for someone who enjoys variety, thrives on solving technical challenges, and is committed to delivering excellent service. Why Join Us? At Sebb Group, we believe in fostering a culture where our employees thrive. Here’s what you can expect: Career Development: Opportunities to gain certifications and develop your expertise. Generous Holiday Package: Recharge with a work-life balance that supports your well-being. Diverse Workload: Tackle exciting challenges with a mix of telecoms and IT tasks. Supportive Team: Collaborate with professionals who value teamwork and innovation. Impactful Work: Make a difference by supporting businesses and charities with your technical skills. Key Responsibilities As an IT / Telecom Technician, your responsibilities will include: Managing, installing, and configuring broadband services for customers. Setting up and managing VoIP systems, including initial configuration and troubleshooting. Configuring and troubleshooting routers, including managed routers (e.g., Draytek, Cisco). Staying up-to-date with broadband, VoIP, networking, and general IT technology developments. Providing first and second-line IT support for hardware, software, and network issues. Managing and troubleshooting network systems, including LAN/WAN, Wi-Fi, and VPN connections. Monitoring and maintaining servers, backups, and security systems to ensure optimal performance and data protection. Responding to technical support requests via phone, email, or helpdesk, ensuring timely resolution of issues. Installing and upgrading software, ensuring compatibility and compliance with licensing agreements. Maintaining accurate records of IT inventory, repairs, and support tickets. Supporting IT projects, such as system upgrades and rollouts. Educating and assisting staff with technical issues and best practices to enhance IT literacy. What We’re Looking For Proven experience in broadband installation, VoIP setup, and router configuration. Proficiency in troubleshooting hardware, software, and network issues. Strong knowledge of networking principles, including LAN/WAN, Wi-Fi, and VPN systems. Experience with server management, backups, and security systems. Familiarity with Windows operating systems, Microsoft Office 365, and basic server administration. Excellent organizational and time management skills. Strong communication skills, with the ability to explain technical concepts to non-technical users. Desirable but not essential Skills & Certifications: Certifications such as CompTIA A+, Network+, CCNA, or Microsoft Certified: Azure Fundamentals. Experience with managed routers (e.g., Draytek, Cisco). Knowledge of Active Directory, Group Policy, and virtualization technologies (e.g., VMware, Hyper-V). Understanding of IT security best practices and backup solutions. Job Types:
Full-time, Permanent Pay:
£23,500.00-£30,000 per year Additional pay: Performance bonus Additional leave Company events Company pension Free parking On-site parking Schedule: Monday to Friday Seniority level
Mid-Senior level Employment type
Full-time Job function
Engineering and Information Technology Industries
Telecommunications
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About Sebb Group At Sebb Group, we deliver telecoms and IT solutions to businesses and charities across the UK. We seek an experienced IT / Telecoms Technician to join our team and take ownership of telecom-specific tasks and general IT support responsibilities. This role is ideal for someone who enjoys variety, thrives on solving technical challenges, and is committed to delivering excellent service. Why Join Us? At Sebb Group, we believe in fostering a culture where our employees thrive. Here’s what you can expect: Career Development: Opportunities to gain certifications and develop your expertise. Generous Holiday Package: Recharge with a work-life balance that supports your well-being. Diverse Workload: Tackle exciting challenges with a mix of telecoms and IT tasks. Supportive Team: Collaborate with professionals who value teamwork and innovation. Impactful Work: Make a difference by supporting businesses and charities with your technical skills. Key Responsibilities As an IT / Telecom Technician, your responsibilities will include: Managing, installing, and configuring broadband services for customers. Setting up and managing VoIP systems, including initial configuration and troubleshooting. Configuring and troubleshooting routers, including managed routers (e.g., Draytek, Cisco). Staying up-to-date with broadband, VoIP, networking, and general IT technology developments. Providing first and second-line IT support for hardware, software, and network issues. Managing and troubleshooting network systems, including LAN/WAN, Wi-Fi, and VPN connections. Monitoring and maintaining servers, backups, and security systems to ensure optimal performance and data protection. Responding to technical support requests via phone, email, or helpdesk, ensuring timely resolution of issues. Installing and upgrading software, ensuring compatibility and compliance with licensing agreements. Maintaining accurate records of IT inventory, repairs, and support tickets. Supporting IT projects, such as system upgrades and rollouts. Educating and assisting staff with technical issues and best practices to enhance IT literacy. What We’re Looking For Proven experience in broadband installation, VoIP setup, and router configuration. Proficiency in troubleshooting hardware, software, and network issues. Strong knowledge of networking principles, including LAN/WAN, Wi-Fi, and VPN systems. Experience with server management, backups, and security systems. Familiarity with Windows operating systems, Microsoft Office 365, and basic server administration. Excellent organizational and time management skills. Strong communication skills, with the ability to explain technical concepts to non-technical users. Desirable but not essential Skills & Certifications: Certifications such as CompTIA A+, Network+, CCNA, or Microsoft Certified: Azure Fundamentals. Experience with managed routers (e.g., Draytek, Cisco). Knowledge of Active Directory, Group Policy, and virtualization technologies (e.g., VMware, Hyper-V). Understanding of IT security best practices and backup solutions. Job Types:
Full-time, Permanent Pay:
£23,500.00-£30,000 per year Additional pay: Performance bonus Additional leave Company events Company pension Free parking On-site parking Schedule: Monday to Friday Seniority level
Mid-Senior level Employment type
Full-time Job function
Engineering and Information Technology Industries
Telecommunications
#J-18808-Ljbffr
