Job Information
Date Opened: 24/12/2024
Job Type: Permanent
Work Experience: 4-5 years
Industry: Public Sector and Government
Salary: 25 - 30k Inside IR35
City: Staines
Province: Surrey
Country: United Kingdom
Postal Code: TW18
Key Responsibilities
Deliver high-quality support services to ensure the smooth operation of live applications
Investigate and resolve issues promptly, with minimal impact on users
Implement working practices to support iterative/agile development and/or cloud-based applications
Monitor application performance and identify areas for improvement
Provide guidance and training to users on new software releases and updated features
Devise permanent or temporary corrections and workarounds for faults and errors
Adhere to established safety, security, and quality standards
Capture user feedback to inform future application development
Implement general or site-specific modifications as required
Update documentation to reflect changes and enhancements
Maintain application data accuracy and integrity
Technical Skills
Strong understanding of software applications and their maintenance
Experience with application management software and tools (e.g. monitoring, logging, incident management)
Familiarity with agile development methodologies and cloud-based technologies
Excellent problem-solving skills and ability to troubleshoot complex issues
Strong communication and interpersonal skills to work effectively with developers, users, and other stakeholders
Ability to analyze data and identify trends to inform application improvement
Knowledge of quality standards (e.g. ISO, Agile) and experience with testing methodologies
Required Certificates
SFIA-3 certification or equivalent
Minimum 2 years' experience in an application support role
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Strong attention to detail and ability to maintain accurate records
Familiarity with ITIL principles (optional but desirable)
Nice to have
Experience with cloud-based applications and platforms (e.g. AWS, Azure)
Knowledge of scripting languages (e.g. Python, PowerShell) and experience with automation tools
Certification in a relevant area (e.g. ITIL, agile development)
Experience working in a fast-paced, dynamic environment
Familiarity with DevOps principles and practices
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Date Opened: 24/12/2024
Job Type: Permanent
Work Experience: 4-5 years
Industry: Public Sector and Government
Salary: 25 - 30k Inside IR35
City: Staines
Province: Surrey
Country: United Kingdom
Postal Code: TW18
Key Responsibilities
Deliver high-quality support services to ensure the smooth operation of live applications
Investigate and resolve issues promptly, with minimal impact on users
Implement working practices to support iterative/agile development and/or cloud-based applications
Monitor application performance and identify areas for improvement
Provide guidance and training to users on new software releases and updated features
Devise permanent or temporary corrections and workarounds for faults and errors
Adhere to established safety, security, and quality standards
Capture user feedback to inform future application development
Implement general or site-specific modifications as required
Update documentation to reflect changes and enhancements
Maintain application data accuracy and integrity
Technical Skills
Strong understanding of software applications and their maintenance
Experience with application management software and tools (e.g. monitoring, logging, incident management)
Familiarity with agile development methodologies and cloud-based technologies
Excellent problem-solving skills and ability to troubleshoot complex issues
Strong communication and interpersonal skills to work effectively with developers, users, and other stakeholders
Ability to analyze data and identify trends to inform application improvement
Knowledge of quality standards (e.g. ISO, Agile) and experience with testing methodologies
Required Certificates
SFIA-3 certification or equivalent
Minimum 2 years' experience in an application support role
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Strong attention to detail and ability to maintain accurate records
Familiarity with ITIL principles (optional but desirable)
Nice to have
Experience with cloud-based applications and platforms (e.g. AWS, Azure)
Knowledge of scripting languages (e.g. Python, PowerShell) and experience with automation tools
Certification in a relevant area (e.g. ITIL, agile development)
Experience working in a fast-paced, dynamic environment
Familiarity with DevOps principles and practices
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