Cashiering Technical Lead
Department:
Customer Operations Employment Type:
Permanent - Full Time Location:
Liverpool Reporting To:
Director of Outsourced Services
Description
To provide technical support to the Cashiering user base bridging cashiering and system expertise. You will be the escalation point for technical queries as well as responsible for devising and delivering training to the Outsourced Cashiering Department. There will be a requirement to undertake root cause analysis and recommend changes to process, procedures, systems or further training for individuals. You will be required to assist all individuals, across all offices, on technical and cashiering issues to ensure relevant training is provided where necessary. This will be both a challenging and rewarding role for the right person and will require both excellent communication and technical knowledge. Key Responsibilities
Undertake root cause analysis on re-occurring issues and provide input into the relevant team/department/stakeholders Identify procedural weaknesses and develop solutions in liaison with colleagues to avoid repeat issues arising Identify system issues, recommend enhancements and feedback to product manager Identify training needs and feedback to line manager Provide ad-hoc support to helpdesk as and when required To feedback findings to peer group in monthly meetings Provide legal cashiering technical advice and support to all staff where appropriate Working with Outsourced Services Director to ensure that any new product or service enhancement is applied consistently across all cashiering services. Develop good relationships with all service delivery managers to build and effective team Manage own workload and prioritise work accordingly ensuring that relevant service delivery manager is always kept up to date. Assisting support manager with competency review for Legal Cashier and support analysts Visits to branch offices as requested to meet these responsibilities Providing ad hoc audit process support calls Assist relevant people with review of Cashiering procedures, offering advice and guidance as required Providing other departments with support as and when required
Skills, Knowledge & Expertise
Excellent communication skills and ability to build strong relationships with colleagues, clients and senior managers. Confident individual who can still think clearly under pressure Comfortable interacting (communicating) at all levels A natural leader in terms of interacting with front-line teams Logical thinker Professional manner Flexible approach to work and working hours Excellent interpersonal and assertive skills Positive ‘can do’ attitude A high standard of personal presentation Excellent Planning & Organisational skills A thorough and up to date working knowledge and understanding of the Solicitor Account Rules and Legal Aid including Outcome Focused Regulation Full Driving Licence
Job Benefits
At Dye & Durham we strive to be visionaries! As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.
Do you share our DNA?
We ask how tomorrow can be better than today We are passionate about solving our customer's challenges Our ideas break boundaries We value different perspectives and encourage dialogue We take ownership and celebrate together
#J-18808-Ljbffr
Department:
Customer Operations Employment Type:
Permanent - Full Time Location:
Liverpool Reporting To:
Director of Outsourced Services
Description
To provide technical support to the Cashiering user base bridging cashiering and system expertise. You will be the escalation point for technical queries as well as responsible for devising and delivering training to the Outsourced Cashiering Department. There will be a requirement to undertake root cause analysis and recommend changes to process, procedures, systems or further training for individuals. You will be required to assist all individuals, across all offices, on technical and cashiering issues to ensure relevant training is provided where necessary. This will be both a challenging and rewarding role for the right person and will require both excellent communication and technical knowledge. Key Responsibilities
Undertake root cause analysis on re-occurring issues and provide input into the relevant team/department/stakeholders Identify procedural weaknesses and develop solutions in liaison with colleagues to avoid repeat issues arising Identify system issues, recommend enhancements and feedback to product manager Identify training needs and feedback to line manager Provide ad-hoc support to helpdesk as and when required To feedback findings to peer group in monthly meetings Provide legal cashiering technical advice and support to all staff where appropriate Working with Outsourced Services Director to ensure that any new product or service enhancement is applied consistently across all cashiering services. Develop good relationships with all service delivery managers to build and effective team Manage own workload and prioritise work accordingly ensuring that relevant service delivery manager is always kept up to date. Assisting support manager with competency review for Legal Cashier and support analysts Visits to branch offices as requested to meet these responsibilities Providing ad hoc audit process support calls Assist relevant people with review of Cashiering procedures, offering advice and guidance as required Providing other departments with support as and when required
Skills, Knowledge & Expertise
Excellent communication skills and ability to build strong relationships with colleagues, clients and senior managers. Confident individual who can still think clearly under pressure Comfortable interacting (communicating) at all levels A natural leader in terms of interacting with front-line teams Logical thinker Professional manner Flexible approach to work and working hours Excellent interpersonal and assertive skills Positive ‘can do’ attitude A high standard of personal presentation Excellent Planning & Organisational skills A thorough and up to date working knowledge and understanding of the Solicitor Account Rules and Legal Aid including Outcome Focused Regulation Full Driving Licence
Job Benefits
At Dye & Durham we strive to be visionaries! As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.
Do you share our DNA?
We ask how tomorrow can be better than today We are passionate about solving our customer's challenges Our ideas break boundaries We value different perspectives and encourage dialogue We take ownership and celebrate together
#J-18808-Ljbffr
