Check out the
development opportunities
in the Collections team. This is a Hybrid role, the Collections team work from our Cardiff City Centre Office 3 days per week. During your first 3 months you’ll be required to work 5 days a week in the office whilst you complete your training. Shifts:
You’ll be part of our Midnight team, servicing a mixture of our UK & US customers. You’ll work Monday-Friday 3:30pm to midnight. Your training will be done Mon-Friday 9am-5:30pm for your first 4 weeks before you join the Midnight team. What You’ll Be Doing: Engage directly with customers to negotiate repayment plans Analyse financial situations to create tailored solutions Ensure adherence to GDPR, FCA, and FDCPA regulations Handle customer complaints and resolve conflicts effectively Prioritize multiple tasks while maintaining high-quality standards Work with internal and external teams to support customer outcomes We’re Looking For: Strong communication skills, both verbal and written Financial acumen and experience with arrears management Proven ability to manage challenging customer interactions Experience using multiple communication platforms (email, SMS, etc.) Ability and skills to handle difficult conversations and deliver a fair customer outcome Ideally, you have qualifications like the Chartered Institute of Credit Management (CICM) or similar and 3+ years in financial services Closing date:
14th February Diversity & Inclusion:
We welcome, consider, and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work. Great Work Deserves Great Perks:
We believe in balancing hard work with a bit of fun, so our office is designed for both productivity and play. From a pool table and PlayStation to a few office dogs roaming around, we’ve created a space where you can relax and recharge. Check out the perks we offer: Private Healthcare including dental and optician services through Vitality Worldwide travel insurance through Vitality Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical) Salary Sacrifice Pension Scheme up to 7% match 28 days holiday (plus bank holidays) Annual Learning and Wellbeing Budget Enhanced Parental Leave Cycle to Work Scheme Season Ticket Loan 6 free therapy sessions per year Dog Friendly Offices Free drinks and snacks in our offices Check out more of our benefits, values, and mission
here . Interview Process: First stage: 30 minute intro and values call with Talent Partner (Video call) Final stage: 60 minute CV overview with Team Leaders (In person)
#J-18808-Ljbffr
development opportunities
in the Collections team. This is a Hybrid role, the Collections team work from our Cardiff City Centre Office 3 days per week. During your first 3 months you’ll be required to work 5 days a week in the office whilst you complete your training. Shifts:
You’ll be part of our Midnight team, servicing a mixture of our UK & US customers. You’ll work Monday-Friday 3:30pm to midnight. Your training will be done Mon-Friday 9am-5:30pm for your first 4 weeks before you join the Midnight team. What You’ll Be Doing: Engage directly with customers to negotiate repayment plans Analyse financial situations to create tailored solutions Ensure adherence to GDPR, FCA, and FDCPA regulations Handle customer complaints and resolve conflicts effectively Prioritize multiple tasks while maintaining high-quality standards Work with internal and external teams to support customer outcomes We’re Looking For: Strong communication skills, both verbal and written Financial acumen and experience with arrears management Proven ability to manage challenging customer interactions Experience using multiple communication platforms (email, SMS, etc.) Ability and skills to handle difficult conversations and deliver a fair customer outcome Ideally, you have qualifications like the Chartered Institute of Credit Management (CICM) or similar and 3+ years in financial services Closing date:
14th February Diversity & Inclusion:
We welcome, consider, and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work. Great Work Deserves Great Perks:
We believe in balancing hard work with a bit of fun, so our office is designed for both productivity and play. From a pool table and PlayStation to a few office dogs roaming around, we’ve created a space where you can relax and recharge. Check out the perks we offer: Private Healthcare including dental and optician services through Vitality Worldwide travel insurance through Vitality Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical) Salary Sacrifice Pension Scheme up to 7% match 28 days holiday (plus bank holidays) Annual Learning and Wellbeing Budget Enhanced Parental Leave Cycle to Work Scheme Season Ticket Loan 6 free therapy sessions per year Dog Friendly Offices Free drinks and snacks in our offices Check out more of our benefits, values, and mission
here . Interview Process: First stage: 30 minute intro and values call with Talent Partner (Video call) Final stage: 60 minute CV overview with Team Leaders (In person)
#J-18808-Ljbffr
