Panks is a family-run business that was established in 1842.
Due to expansion within our Sales department, Panks is currently looking for an Internal Sales Co-ordinator to join the Panks team.
This role will be based in our Norwich branch on a 40-hour week contract working between the hours of 8:00 am - 5:00 pm, Monday to Friday, with a one-hour unpaid lunch break.
Main Responsibilities
Internal sales and trade counter;
Handle incoming telephone and e-mailed enquiries;
Generating quotes and processing customer orders;
Generating purchasing orders/raising invoices;
Providing technical advice to customers ensuring they have the correct product for their requirements;
Serving on trade counter selling products, offering advice and taking enquiries;
Assisting external sales engineers & business development managers with enquiries;
Assisting other departments with product selection, pricing etc;
Providing leads to Service Department as well as other departments for install and service work;
Stock handling and lifting;
Dealing with customer payments;
Handling incoming complaints;
Handling customer returns;
Skills Needed
Customer service skills with a polite telephone manner and general demeanour;
Experience in an office-based sales environment;
Understanding of profits and margins (cost vs resale);
Good written and verbal communication skills;
Numerate and computer literate (experience with Microsoft Office);
Organised and methodical;
Ability to multi-task and prioritise workload based on customer urgency;
Ability to learn and understand a large range of products, including pumps, pipes and fittings, valves, controls, etc.
Ability to read and understand technical data sheets, graphs, etc. to ensure correct product selection;
Ability to learn new and sometimes technical concepts;
Training/Qualifications needed to undertake role
GCSE in Maths or equivalent.
Familiarity with using computer systems to provide quotes, process orders, log customer information, etc. - training to be given on Panks’ internal systems;
Training courses provided by suppliers and internal staff members, as appropriate.
Job Types:
Full-time, Permanent
Pay:
From £25,000.00 per year
Experience:
Retail sales: 2 years (preferred)
Customer service: 2 years (preferred)
Work Location:
In person
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Due to expansion within our Sales department, Panks is currently looking for an Internal Sales Co-ordinator to join the Panks team.
This role will be based in our Norwich branch on a 40-hour week contract working between the hours of 8:00 am - 5:00 pm, Monday to Friday, with a one-hour unpaid lunch break.
Main Responsibilities
Internal sales and trade counter;
Handle incoming telephone and e-mailed enquiries;
Generating quotes and processing customer orders;
Generating purchasing orders/raising invoices;
Providing technical advice to customers ensuring they have the correct product for their requirements;
Serving on trade counter selling products, offering advice and taking enquiries;
Assisting external sales engineers & business development managers with enquiries;
Assisting other departments with product selection, pricing etc;
Providing leads to Service Department as well as other departments for install and service work;
Stock handling and lifting;
Dealing with customer payments;
Handling incoming complaints;
Handling customer returns;
Skills Needed
Customer service skills with a polite telephone manner and general demeanour;
Experience in an office-based sales environment;
Understanding of profits and margins (cost vs resale);
Good written and verbal communication skills;
Numerate and computer literate (experience with Microsoft Office);
Organised and methodical;
Ability to multi-task and prioritise workload based on customer urgency;
Ability to learn and understand a large range of products, including pumps, pipes and fittings, valves, controls, etc.
Ability to read and understand technical data sheets, graphs, etc. to ensure correct product selection;
Ability to learn new and sometimes technical concepts;
Training/Qualifications needed to undertake role
GCSE in Maths or equivalent.
Familiarity with using computer systems to provide quotes, process orders, log customer information, etc. - training to be given on Panks’ internal systems;
Training courses provided by suppliers and internal staff members, as appropriate.
Job Types:
Full-time, Permanent
Pay:
From £25,000.00 per year
Experience:
Retail sales: 2 years (preferred)
Customer service: 2 years (preferred)
Work Location:
In person
#J-18808-Ljbffr
