We are seeking a highly motivated and experienced Field Service Site Manager to join our dynamic team. The successful candidate will be responsible for managing and overseeing field service operations at various project sites, ensuring the successful execution of service activities, and maintaining high standards of safety, quality, and customer satisfaction.
How You’ll Make an Impact
Manage and supervise field service teams at project sites, ensuring efficient and effective execution of service activities. Coordinate and plan service schedules, resources, and logistics to meet project timelines and customer requirements. Ensure compliance with safety regulations, company policies, and industry standards at all times. Act as the primary point of contact for customers, addressing their needs, concerns, and feedback promptly and professionally. Monitor and report on project progress, identifying and resolving any issues or challenges that may arise. Collaborate with internal teams, including engineering, procurement, and logistics, to ensure seamless project execution. Provide technical guidance and support to field service personnel, fostering a culture of continuous improvement and professional development. Maintain accurate documentation and records of service activities, including reports, work orders, and safety documentation. Drive a culture of safety, quality, and customer satisfaction within the field service team. What You Bring
Degree in an engineering related field or a minimum HNC with a recognised apprenticeship. Relevant experience may be considered in lieu of both. Proven experience in a field service management role, preferably within the energy or industrial sectors. Strong leadership and team management skills, with the ability to motivate and inspire a diverse team. Excellent organisational and planning abilities, with a keen attention to detail. Strong communication and interpersonal skills, with the ability to build and maintain positive relationships with customers and internal stakeholders. Excellent ICT skills and proficient in Microsoft office. Willingness to travel to various project sites both UK and overseas as required.
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Manage and supervise field service teams at project sites, ensuring efficient and effective execution of service activities. Coordinate and plan service schedules, resources, and logistics to meet project timelines and customer requirements. Ensure compliance with safety regulations, company policies, and industry standards at all times. Act as the primary point of contact for customers, addressing their needs, concerns, and feedback promptly and professionally. Monitor and report on project progress, identifying and resolving any issues or challenges that may arise. Collaborate with internal teams, including engineering, procurement, and logistics, to ensure seamless project execution. Provide technical guidance and support to field service personnel, fostering a culture of continuous improvement and professional development. Maintain accurate documentation and records of service activities, including reports, work orders, and safety documentation. Drive a culture of safety, quality, and customer satisfaction within the field service team. What You Bring
Degree in an engineering related field or a minimum HNC with a recognised apprenticeship. Relevant experience may be considered in lieu of both. Proven experience in a field service management role, preferably within the energy or industrial sectors. Strong leadership and team management skills, with the ability to motivate and inspire a diverse team. Excellent organisational and planning abilities, with a keen attention to detail. Strong communication and interpersonal skills, with the ability to build and maintain positive relationships with customers and internal stakeholders. Excellent ICT skills and proficient in Microsoft office. Willingness to travel to various project sites both UK and overseas as required.
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