We have an opportunity for an Application Operations Engineer to join an inclusive working environment. As the Application Operations Engineer, you will have a deep understanding of Atlassian tools, plug-ins, and underlying technology. You will be responsible for the ongoing maintenance and development of our Atlassian tools supporting a world-class digital service. Your role will involve supporting, maintaining, and developing our on-premise installation of Atlassian products including Jira Software and Confluence.
You will be trusted with the following meaningful responsibilities:
Support the business in creating Jira projects and Confluence spaces.
Create workflows, fields, screens, reports, dashboards, etc. based on custom requirements.
Administer the backend (RHEL) Atlassian infrastructure and ensure the platform is highly available, reliable, and secure.
Administrate the patching, backup, and recovery of the Atlassian infrastructure.
Determine ways to optimize/improve Jira process workflows, as well as identify where functionality can/cannot meet user requests.
Provide new ideas or processes for using the Atlassian suite more effectively.
Develop metrics dashboards and advanced filters in Jira to provide end-users and business leadership with meaningful operational/performance metrics and status reports.
Manage all add-ons and integrations.
Provide user training when required.
Manage and own any documentation to aid support of the Atlassian suite.
The following skills are beneficial for the role: Experience in the administration, configuration, and support of Jira and Confluence. Working knowledge of enterprise authentication systems (Active Directory, LDAP). Deep understanding of Atlassian architecture, focusing on JIRA, Jira Service Desk, and Confluence with a deep understanding of modularized workflows, permission schemes, and notification schemes. Proficiency in Linux server support and configuration as well as command line troubleshooting utilities. Proven ability to quickly pick up and understand complex technical issues and identify solutions. Strong logical and interpersonal skills, including the ability to adapt to a dynamic project environment and handle multiple projects simultaneously. Ability to take ownership of projects/deliveries and communicate plans to various stakeholders. Working knowledge of using Jira REST API or other REST-based web services. Skills to develop solutions for integration with other tools, automate manual processes, data migration routines, and extract data for reporting and analytics purposes. Experience in a technical customer support role. Minorities, women, LGBTQ+ candidates, and individuals with disabilities are encouraged to apply.
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The following skills are beneficial for the role: Experience in the administration, configuration, and support of Jira and Confluence. Working knowledge of enterprise authentication systems (Active Directory, LDAP). Deep understanding of Atlassian architecture, focusing on JIRA, Jira Service Desk, and Confluence with a deep understanding of modularized workflows, permission schemes, and notification schemes. Proficiency in Linux server support and configuration as well as command line troubleshooting utilities. Proven ability to quickly pick up and understand complex technical issues and identify solutions. Strong logical and interpersonal skills, including the ability to adapt to a dynamic project environment and handle multiple projects simultaneously. Ability to take ownership of projects/deliveries and communicate plans to various stakeholders. Working knowledge of using Jira REST API or other REST-based web services. Skills to develop solutions for integration with other tools, automate manual processes, data migration routines, and extract data for reporting and analytics purposes. Experience in a technical customer support role. Minorities, women, LGBTQ+ candidates, and individuals with disabilities are encouraged to apply.
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