Provide a comprehensive clinical secretarial service to the Clinical Team to enable them to carry out their duties in an effective and efficient manner and ensure efficiency in patient care. To type correspondence and material from dictation, audio or manuscript as required for the Clinical Team, i.e. outpatient clinic letters, discharge summaries, references, minutes of meetings, rotas, etc.
Deal with telephone and face-to-face enquiries from patients, relatives, carers and all staff groups providing information, directing and prioritising queries as appropriate, to ensure efficiency and effectiveness of service delivery.
Provide the focal point of communication for all medical, professional and allied medical staff, both within this Trust and with external organisations, and patients, using judgment to facilitate a successful outcome of all enquiries. Deal with concerned patients/relatives with tact, patience and discretion, especially when conveying sensitive information.
On receipt of test/investigation results, retrieve relevant patient notes and alert the Clinical Teams of any urgent or abnormal test results ensuring that relevant action is taken. Ensure confidentiality is maintained in all communications and that documents and other sensitive information are secure at all times.
Contribute to the development of the Directorate, maintain close cooperation and liaison with team members and support the efficient functioning of the Trust as a whole, as required. Liaise with other hospital departments, GPs and other health care agencies when required. Assist and help colleagues when the need arises.
Assist the coordination of Clinical Teams' diaries to ensure effective time management. Maximise the use of innovative IT systems. Support the management and validation of routine and 2ww pathways. Provide cross-cover within the administration team during absence and follow relevant organisational policies such as notification of sickness absence and participation in individual appraisal.
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Deal with telephone and face-to-face enquiries from patients, relatives, carers and all staff groups providing information, directing and prioritising queries as appropriate, to ensure efficiency and effectiveness of service delivery.
Provide the focal point of communication for all medical, professional and allied medical staff, both within this Trust and with external organisations, and patients, using judgment to facilitate a successful outcome of all enquiries. Deal with concerned patients/relatives with tact, patience and discretion, especially when conveying sensitive information.
On receipt of test/investigation results, retrieve relevant patient notes and alert the Clinical Teams of any urgent or abnormal test results ensuring that relevant action is taken. Ensure confidentiality is maintained in all communications and that documents and other sensitive information are secure at all times.
Contribute to the development of the Directorate, maintain close cooperation and liaison with team members and support the efficient functioning of the Trust as a whole, as required. Liaise with other hospital departments, GPs and other health care agencies when required. Assist and help colleagues when the need arises.
Assist the coordination of Clinical Teams' diaries to ensure effective time management. Maximise the use of innovative IT systems. Support the management and validation of routine and 2ww pathways. Provide cross-cover within the administration team during absence and follow relevant organisational policies such as notification of sickness absence and participation in individual appraisal.
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