Job Description - Assistant Night Manager (HOT0B7N4)
Job Number: Assistant Night Manager (HOT0B7N4)
Work Locations Hilton London Canary Wharf Hotel South Quay, Marsh Wall London E14 9SH
WELCOME TO A WORLD OF OPPORTUNITIES
AT THE WORLD'S #2 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE.
The
Hilton London Canary Wharf
is a modern, full-service hotel with 282 Guestrooms in the heart of London’s financial district. Conveniently located just 2 minutes from South Quay DLR Station and 5 minutes from Canary Wharf underground station. Close to the City, Olympic park and the O2, the hotel welcomes a wide range of guests here on business and leisure. Consistently voted within the top 5 Hilton properties within the UK & Ireland.
A WORLD OF REWARDS
Yearly salary
of £29,531
plus front office upsell bonus
Free and healthy meals
when on duty
Grow your Career:
Personal Development programmes designed to support you at every step of your career
A chance to make a difference:
through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
Team Member Travel Program:
discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
Team Member Referral Program
High street discounts:
with Perks at Work
Holiday:
28 days including bank holidays (increasing yearly to up to 33 days)
Discounted dental and health cover
Modern and inclusive Team Member’s areas
An Assistant Night Manager assists in the night-hour supervision of the Front Office Team to ensure Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.
What will I be doing?
Oversee the entire Front Office operation to maintain high standards
Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
Serve as a point of contact for regular and important Guests
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Represent the Night Manager and other senior managers in their absence, taking full responsibility of the hotel
What are we looking for?
Previous supervisory experience in Front Office within the hotel, leisure or retail sector
Competent level of IT proficiency
Excellent leadership and management skills
Commitment to delivering a high level of customer service
Ability to work under pressure
Positive attitude and good communication skills
Flexibility to respond to a variety of work situations
Ability to work on your own and as part of a team
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in the hotel industry
Previous experience with Front Office Management Systems
Previous experience with cash handling
EVERY JOB MAKES THE STAY.
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.
We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.
Job:
Guest Services, Operations, and Front Office #J-18808-Ljbffr
Job Number: Assistant Night Manager (HOT0B7N4)
Work Locations Hilton London Canary Wharf Hotel South Quay, Marsh Wall London E14 9SH
WELCOME TO A WORLD OF OPPORTUNITIES
AT THE WORLD'S #2 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE.
The
Hilton London Canary Wharf
is a modern, full-service hotel with 282 Guestrooms in the heart of London’s financial district. Conveniently located just 2 minutes from South Quay DLR Station and 5 minutes from Canary Wharf underground station. Close to the City, Olympic park and the O2, the hotel welcomes a wide range of guests here on business and leisure. Consistently voted within the top 5 Hilton properties within the UK & Ireland.
A WORLD OF REWARDS
Yearly salary
of £29,531
plus front office upsell bonus
Free and healthy meals
when on duty
Grow your Career:
Personal Development programmes designed to support you at every step of your career
A chance to make a difference:
through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
Team Member Travel Program:
discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
Team Member Referral Program
High street discounts:
with Perks at Work
Holiday:
28 days including bank holidays (increasing yearly to up to 33 days)
Discounted dental and health cover
Modern and inclusive Team Member’s areas
An Assistant Night Manager assists in the night-hour supervision of the Front Office Team to ensure Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.
What will I be doing?
Oversee the entire Front Office operation to maintain high standards
Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
Serve as a point of contact for regular and important Guests
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Represent the Night Manager and other senior managers in their absence, taking full responsibility of the hotel
What are we looking for?
Previous supervisory experience in Front Office within the hotel, leisure or retail sector
Competent level of IT proficiency
Excellent leadership and management skills
Commitment to delivering a high level of customer service
Ability to work under pressure
Positive attitude and good communication skills
Flexibility to respond to a variety of work situations
Ability to work on your own and as part of a team
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in the hotel industry
Previous experience with Front Office Management Systems
Previous experience with cash handling
EVERY JOB MAKES THE STAY.
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.
We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.
Job:
Guest Services, Operations, and Front Office #J-18808-Ljbffr
