Applications Engineer

Location: Crawley, United Kingdom In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible. Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across the major industries of Aerospace, Defence, Security and Space. Your health and well-being matters to us and that’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. Title: Applications Engineer Location: Role can be based at any Thales UK site Primary Purpose of the Role: The Applications Engineer will be part of the Enterprise Applications Squad, and is responsible for the installation, maintenance, support, and optimisation of business applications. This role involves lifecycle management, troubleshooting issues, working closely with end-users, and collaborating with development teams to ensure seamless application performance. The role reports directly to the Applications LBPL, with cross-functional responsibilities to members of the Applications Management Leadership Team, the IS Project Management Group and senior Business Sponsors. Service Offers: Project Management and Solution delivery for Enterprise Applications Functional Consulting Services for Enterprise Applications Application Support Services for Enterprise Applications Lifecycle Management Services for Enterprise Applications Principal Relationships (beyond the UK IS team): Application Vendors and 3rd Party Support Management Group IS Business Stakeholders – Business Service owners Key Responsibilities and Tasks: Working individually and as part of a wider team to implement, test, deploy, and support solutions for enterprise applications. Working closely with key customer stakeholders to understand current business process, issues and challenges. Following full project lifecycle requirements, develop a solution, perform quality assurance testing, and track progress to meet deadlines for internal projects. Supporting the upgrade and deployment of applications across the Thales platform. Manage / provide input into small projects (potentially delivered by external parties). Support infrastructure design, system upgrades and customisations, work flow creation, and while working with the Apps team to develop solutions to meet business objectives. Interfacing with both business and other IT functions supporting the development of business and functional requirements, status updates, enhancements, deployments, and go-live support. Implementing solutions within multiple architectural environments including Linux, Windows, Apache, SQL Server and Oracle Database, etc. Developing documentation for software and customisations including user guides, installation guides, and end user work instructions. Learning new technologies and work alongside our experienced Consultants and Project Managers for hands-on learning. Leveraging your creativity to take initiative to propose alternative solutions. Skills/Experience Essential: Experience of installing, configuring and supporting applications and tools for enterprise. Server administration on Windows/Linux. Configuring web technologies e.g. NGINX, IIS, IBM Websphere or Apache. Understanding of networks e.g. HTTPS, DNS, TCP/IP, DHCP, LDAPS, SMTPS, firewalls & load balancing. System security e.g. vulnerability management, SSL certificate renewal, application hardening/code review, application risk reviews, penetration testing, application patching and alert monitoring. Writing concise technical documentation including illustrations of system architecture. Experience using service management and agile collaboration tools e.g. ServiceNOW, Jira, Confluence etc. At least 5 years’ experience in the IT Industry (preferably within an Engineering Company). Desirable: Familiarity with containerisation technologies e.g. Kubernetes, Docker or Podman. Understanding of SaaS applications. Scripting in e.g. Python, Ruby, Javascript, Java, C#, SQL or PostgreSQL. Familiarity with ERP & PLM systems. Knowledge of agile methodologies. Understanding of APIs technologies: REST/ SOAP, Kong & Apigee, Postman or GraphQL. 3 years’ experience in an equivalent role. Soft Skills: Ability to understand and translate business requirements into technical solutions. Efficiency in diagnosing and resolving software, system, and application issues. Communicating effectively with both technical teams and non-technical stakeholders. Ability to learn and adapt to new tools and technologies. Working collaboratively within cross-functional teams. Values & Behaviours: Focus on Customers. Perform through teaming. Innovate. Develop our people. Stakeholder Engagement. Ambition and Accountability. Financial / Budgetary Responsibility: Nil. Qualifications: Essential: Degree/HND or an equivalent in a relevant IT subject. Desirable: Any related IS certifications/qualifications/training.

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