We have an exciting opportunity for a motivated Band 3 administrator to join our dedicated, friendly, caring and supportive Diabetes Specialist Team within the Integrated Community Care Group. The role is a 15-hour permanent position, based on the Furness General Hospital site, Barrow-in-Furness. Working days would be a Thursday and Friday with the expectation of providing alternative days as per service cover need.
The role will include all general administrative tasks to support the Diabetes Specialist Team. You will be able to work as an effective team member, demonstrate effective communication skills both written and verbal, and support the team in the delivery of patient-focused care. Previous appointment booking experience together with knowledge of the EMIS system is an advantage.
JOB SUMMARY Provide a full administration & secretarial service to the Community Nursing Team. This involves IT work, note preparation, taking minutes, attending meetings, inputting patient data, preparing spreadsheets and audit information under guidance of the team lead, archiving patient notes, photocopying, scanning, designing and preparing templates/posters/information leaflets. Be the main point of contact for patients/relatives/carers and other health care professionals, take messages, give information and non-clinical advice, and signpost callers as appropriate.
MAIN DUTIES Provide general administrative support to the team. This involves IT work, note/file preparation, inputting patient data, attending meetings, taking minutes, preparing spreadsheets and audit information under guidance of the team lead, archiving patient notes, photocopying, scanning, designing and preparing templates/posters/information leaflets. Be the main point of call for patients/relatives/carers and other health care professionals; take messages, signpost callers for non-clinical advice as appropriate ensuring adherence to Caldecott guidelines. Make appointments, liaising with the District Nursing Team members as appropriate to ensure effective use of clinical time. Respond appropriately to enquiries from service users, NHS services, outside agencies - referring to other members of the team when necessary. This task must be undertaken timely and accurately to ensure the best patient care is provided. Administer the General Domiciliary Care process for patients, which involves completion of appropriate documentation, liaison with care agencies to establish care package availability, ensuring all information is uploaded to the portal. Ensure all administrative processes following an RIP are undertaken, ensuring standard operating procedures are followed in a timely manner. Ensure adequate nursing supplies and stationery stocks are available for teams including preparation and printing of relevant templates and forms. Order medical equipment under guidance of the team lead ensuring all new and disposed items are recorded appropriately on the medical devices register. Arrange for servicing and training for equipment as instructed by the Team Lead. Order patient equipment via the Cambels system under guidance of the team lead. Use a variety of IT packages for various tasks including inputting patient and other performance data into information systems. Work across other sites as required, i.e., clinics and practices that form part of the identified workload. Support a range of meetings by preparing agendas and taking notes/minutes, ensuring these are typed up in a timely manner. Collect patient and staff feedback, comments, and complaints and forward them to the Patient Experience Team as appropriate. Collect/distribute incoming mail/messages. Assist the District Nursing Team Lead with the team monthly rota and uploading onto the EMIS system. Provide information to patients regarding district nurse appointments and direct queries to the correct sources. Ensure records are maintained and accurate on EMIS or equivalent patient records systems. Produce, receive, archive and reactivate patient records, in accordance with the trust's retention and destruction policy. Liaise with colleagues across the Care Group and provide cover for their teams during periods of leave as necessary. Record information as requested, i.e., external training days, etc. Ensure a robust filing system for patient records, implementing procedures that ensure clinicians have access to records and information in a timely way. Report any security, work environment, or building maintenance/repair issues to appropriate personnel and ensure Health and Safety within the workplace is maintained. Maintain good housekeeping standards and ensure a safe working environment for staff and patients. Demonstrate systems in place to new office colleagues during the induction period. Act as a site first aider and fire warden and undertake daily, weekly, and monthly fire checks. Arrange and book meetings with outside health professionals. Calculate annual leave entitlement for team members and keep a tracker of AL taken throughout the team.
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The role will include all general administrative tasks to support the Diabetes Specialist Team. You will be able to work as an effective team member, demonstrate effective communication skills both written and verbal, and support the team in the delivery of patient-focused care. Previous appointment booking experience together with knowledge of the EMIS system is an advantage.
JOB SUMMARY Provide a full administration & secretarial service to the Community Nursing Team. This involves IT work, note preparation, taking minutes, attending meetings, inputting patient data, preparing spreadsheets and audit information under guidance of the team lead, archiving patient notes, photocopying, scanning, designing and preparing templates/posters/information leaflets. Be the main point of contact for patients/relatives/carers and other health care professionals, take messages, give information and non-clinical advice, and signpost callers as appropriate.
MAIN DUTIES Provide general administrative support to the team. This involves IT work, note/file preparation, inputting patient data, attending meetings, taking minutes, preparing spreadsheets and audit information under guidance of the team lead, archiving patient notes, photocopying, scanning, designing and preparing templates/posters/information leaflets. Be the main point of call for patients/relatives/carers and other health care professionals; take messages, signpost callers for non-clinical advice as appropriate ensuring adherence to Caldecott guidelines. Make appointments, liaising with the District Nursing Team members as appropriate to ensure effective use of clinical time. Respond appropriately to enquiries from service users, NHS services, outside agencies - referring to other members of the team when necessary. This task must be undertaken timely and accurately to ensure the best patient care is provided. Administer the General Domiciliary Care process for patients, which involves completion of appropriate documentation, liaison with care agencies to establish care package availability, ensuring all information is uploaded to the portal. Ensure all administrative processes following an RIP are undertaken, ensuring standard operating procedures are followed in a timely manner. Ensure adequate nursing supplies and stationery stocks are available for teams including preparation and printing of relevant templates and forms. Order medical equipment under guidance of the team lead ensuring all new and disposed items are recorded appropriately on the medical devices register. Arrange for servicing and training for equipment as instructed by the Team Lead. Order patient equipment via the Cambels system under guidance of the team lead. Use a variety of IT packages for various tasks including inputting patient and other performance data into information systems. Work across other sites as required, i.e., clinics and practices that form part of the identified workload. Support a range of meetings by preparing agendas and taking notes/minutes, ensuring these are typed up in a timely manner. Collect patient and staff feedback, comments, and complaints and forward them to the Patient Experience Team as appropriate. Collect/distribute incoming mail/messages. Assist the District Nursing Team Lead with the team monthly rota and uploading onto the EMIS system. Provide information to patients regarding district nurse appointments and direct queries to the correct sources. Ensure records are maintained and accurate on EMIS or equivalent patient records systems. Produce, receive, archive and reactivate patient records, in accordance with the trust's retention and destruction policy. Liaise with colleagues across the Care Group and provide cover for their teams during periods of leave as necessary. Record information as requested, i.e., external training days, etc. Ensure a robust filing system for patient records, implementing procedures that ensure clinicians have access to records and information in a timely way. Report any security, work environment, or building maintenance/repair issues to appropriate personnel and ensure Health and Safety within the workplace is maintained. Maintain good housekeeping standards and ensure a safe working environment for staff and patients. Demonstrate systems in place to new office colleagues during the induction period. Act as a site first aider and fire warden and undertake daily, weekly, and monthly fire checks. Arrange and book meetings with outside health professionals. Calculate annual leave entitlement for team members and keep a tracker of AL taken throughout the team.
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