Job Title: Housing Services Manager
Location: Peterborough
Permanent post
Pay: £40 to £55k per annum - DOE (+ benefits)
Due to expansion into Peterborough, there is an exciting opportunity for a Housing Services Manager to join the company and create their own excellent working team to deliver a first-rate service to our residents and other stakeholders.
Main Responsibilities
Manage and lead a team of Housing Support Officers working within designated property areas in the provision of key housing support.
Support and coach the Housing Support Officers to ensure delivery of proactive, excellent and focused housing support that can contribute to successful and sustainable move on (where possible) into general needs tenancies for our residents.
Manage and monitor performance of the team to create a strong performance culture and drive continuous improvement.
Ensure each resident is given the appropriate time and support and the organized welfare checks are implemented and recorded.
Assist in the development and implementation of service and system improvements, including Policies and Protocols, working collaboratively with colleagues across the organisation, including the CEO and COO.
Monitor and support lone working members of Staff and be responsible for the Duty Phones and their use, ensuring each phone has all the necessary phone numbers and work supporting apps.
Ensure the team writes and maintains both accurate and relevant records.
Manage the Senior Housing Support Officer whose specific responsibility is the lettings of properties and rooms, working with the Facilities Manager to ensure an efficient turnaround of rooms and properties and to monitor the sign-up of tenancies to ensure void turnaround times are kept to a minimum.
Work closely with the Facilities Manager to ensure that reports of matters needing property maintenance are dealt with efficiently and properly documented, and liaise with the relevant Housing Support Officer if any damage was caused by any resident to ensure the agreed Protocol is followed regarding warnings and/or financial compensation.
Supervise and evaluate staff performance on a regular basis, set objectives, goals, and targets, and follow up with appropriate action as necessary, tackling underperformance when appropriate and necessary.
Deal with Staff Holidays, sick days, TOIL, and other day-to-day concerns of staff and/or their working environment and liaise with the Financial Manager regarding how this might affect wage payment etc.
Qualifications/Experience
Experience of working in social housing, preferably in a specialist supported setting (Essential).
Experience of developing and maintaining excellent collaborative working relationships with a wide range of customers/stakeholders, with proven ability to manage complex situations effectively.
Experience of leading, motivating, and managing people to deliver effective housing management services with high-quality customer-focused outcomes.
High level of written and oral communication skills, including the ability to provide a high level of negotiation skills to manage complex situations effectively.
Computer literate, with knowledge of Word and Excel.
Excellent level of general education (numeracy & literacy).
Good verbal and written communication skills and an ability to represent the Association externally (Essential).
Ability to sensitively manage difficult situations with customers to achieve positive outcomes.
Able to collaborate and work as part of a team.
If you are interested in applying, please apply now with your CV and contact Chris Wilkinson at Spencer Clarke Group.
#J-18808-Ljbffr
Location: Peterborough
Permanent post
Pay: £40 to £55k per annum - DOE (+ benefits)
Due to expansion into Peterborough, there is an exciting opportunity for a Housing Services Manager to join the company and create their own excellent working team to deliver a first-rate service to our residents and other stakeholders.
Main Responsibilities
Manage and lead a team of Housing Support Officers working within designated property areas in the provision of key housing support.
Support and coach the Housing Support Officers to ensure delivery of proactive, excellent and focused housing support that can contribute to successful and sustainable move on (where possible) into general needs tenancies for our residents.
Manage and monitor performance of the team to create a strong performance culture and drive continuous improvement.
Ensure each resident is given the appropriate time and support and the organized welfare checks are implemented and recorded.
Assist in the development and implementation of service and system improvements, including Policies and Protocols, working collaboratively with colleagues across the organisation, including the CEO and COO.
Monitor and support lone working members of Staff and be responsible for the Duty Phones and their use, ensuring each phone has all the necessary phone numbers and work supporting apps.
Ensure the team writes and maintains both accurate and relevant records.
Manage the Senior Housing Support Officer whose specific responsibility is the lettings of properties and rooms, working with the Facilities Manager to ensure an efficient turnaround of rooms and properties and to monitor the sign-up of tenancies to ensure void turnaround times are kept to a minimum.
Work closely with the Facilities Manager to ensure that reports of matters needing property maintenance are dealt with efficiently and properly documented, and liaise with the relevant Housing Support Officer if any damage was caused by any resident to ensure the agreed Protocol is followed regarding warnings and/or financial compensation.
Supervise and evaluate staff performance on a regular basis, set objectives, goals, and targets, and follow up with appropriate action as necessary, tackling underperformance when appropriate and necessary.
Deal with Staff Holidays, sick days, TOIL, and other day-to-day concerns of staff and/or their working environment and liaise with the Financial Manager regarding how this might affect wage payment etc.
Qualifications/Experience
Experience of working in social housing, preferably in a specialist supported setting (Essential).
Experience of developing and maintaining excellent collaborative working relationships with a wide range of customers/stakeholders, with proven ability to manage complex situations effectively.
Experience of leading, motivating, and managing people to deliver effective housing management services with high-quality customer-focused outcomes.
High level of written and oral communication skills, including the ability to provide a high level of negotiation skills to manage complex situations effectively.
Computer literate, with knowledge of Word and Excel.
Excellent level of general education (numeracy & literacy).
Good verbal and written communication skills and an ability to represent the Association externally (Essential).
Ability to sensitively manage difficult situations with customers to achieve positive outcomes.
Able to collaborate and work as part of a team.
If you are interested in applying, please apply now with your CV and contact Chris Wilkinson at Spencer Clarke Group.
#J-18808-Ljbffr
