As part of our not-for-profit organisation, whatever your role, you’ll play a unique part in making a remarkable difference to the lives of thousands of people in communities across Wales.
Overview
Do you thrive in a customer-focused, administrative role and enjoy working as part of a collaborative team? If so, our Business Support (Income) role might be perfect for you! Join us at Pobl, where your skills and dedication will help support our Income Team in delivering exceptional service to our customers. What is great about the role?
Customer focus : Make a positive impact by assisting customers with queries and ensuring smooth processes for their income-related needs. Varied tasks : From updating IT systems to liaising with customers and resolving queries, no two days are the same. Hybrid working : Enjoy the flexibility of agile working, combining home and office days. Where does the role fit in? As a key member of the Income Team in our Housing Operations department, you’ll work alongside a supportive team of Customer Account Managers and report to the Area Customer Account Manager. Your role will involve a variety of administrative tasks that help keep everything running smoothly. From handling incoming mail and managing Housing Benefit notifications with local authorities to ensuring updates are processed and letters are sent out promptly, your attention to detail will make a big difference. You’ll also handle Universal Credit verification requests, navigate the DWP landlord portal, and keep these systems up to date. Another key part of your role will involve processing invoices through our internal financial system, where your Excel skills will come in handy for working with Dynamics and generating reports. You’ll have regular contact with external agencies, including local authorities and the DWP, and provide wider administrative support to the team, such as taking minutes, preparing agendas, and compiling reports for team meetings. This is a role where no two days are the same, and your contributions will be valued every step of the way! What skills and experience do you need?
We’re looking for someone who: Has experience providing administrative support in a busy office environment. Can communicate effectively with customers and stakeholders, demonstrating excellent written and verbal skills. Is IT confident, with knowledge of MS Word, Excel, and Outlook. Thrives under pressure, managing workloads in a proactive and solution-focused manner. Works collaboratively, contributing to a team-driven approach to success. If you're ready to join a team where you can make a difference while building your skills, we’d love to hear from you! What are the pay and benefits?
£24,471 for a 37 hour, full time, permanent position Flexible working policies – this role would be both home and office based with regular time spent in our Newport office 26 days holiday entitlement plus Bank holidays, rising to 30 days with length of service The successful candidate will need a basic DBS check in place, which we pay for. Sick Pay Time for Talking – a free counselling service Health Cash Plan Savings Scheme Electric Vehicle Lease Schemes Cycle to work and Electric Car scheme Give as You Earn charity donation scheme Gym and shopping discounts Training and progression opportunities What’s FREDIE?
At Pobl Group we are guided, in all that we do, by a group of principles that we call FREDIE, these are: Fairness, Respect, Equality, Diversity, Inclusion, Engagement. This means that whatever your background, you will have an equal opportunity at Pobl Group and we encourage you to apply now. How do you apply?
If you have the skills, experience and enthusiasm required to be our next difference maker, please follow the prompts to apply now. We just need an up-to-date CV, short/focussed cover letter along with a few contact details so that we can get back in touch with you. Interviews will be taking place week commencing 3rd February in our Newport office. If you would like any support with your application or to discuss any adjustments that you may require to support you to application process, please contact group.talent@poblgroup.co.uk or 0300 3735262.
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Do you thrive in a customer-focused, administrative role and enjoy working as part of a collaborative team? If so, our Business Support (Income) role might be perfect for you! Join us at Pobl, where your skills and dedication will help support our Income Team in delivering exceptional service to our customers. What is great about the role?
Customer focus : Make a positive impact by assisting customers with queries and ensuring smooth processes for their income-related needs. Varied tasks : From updating IT systems to liaising with customers and resolving queries, no two days are the same. Hybrid working : Enjoy the flexibility of agile working, combining home and office days. Where does the role fit in? As a key member of the Income Team in our Housing Operations department, you’ll work alongside a supportive team of Customer Account Managers and report to the Area Customer Account Manager. Your role will involve a variety of administrative tasks that help keep everything running smoothly. From handling incoming mail and managing Housing Benefit notifications with local authorities to ensuring updates are processed and letters are sent out promptly, your attention to detail will make a big difference. You’ll also handle Universal Credit verification requests, navigate the DWP landlord portal, and keep these systems up to date. Another key part of your role will involve processing invoices through our internal financial system, where your Excel skills will come in handy for working with Dynamics and generating reports. You’ll have regular contact with external agencies, including local authorities and the DWP, and provide wider administrative support to the team, such as taking minutes, preparing agendas, and compiling reports for team meetings. This is a role where no two days are the same, and your contributions will be valued every step of the way! What skills and experience do you need?
We’re looking for someone who: Has experience providing administrative support in a busy office environment. Can communicate effectively with customers and stakeholders, demonstrating excellent written and verbal skills. Is IT confident, with knowledge of MS Word, Excel, and Outlook. Thrives under pressure, managing workloads in a proactive and solution-focused manner. Works collaboratively, contributing to a team-driven approach to success. If you're ready to join a team where you can make a difference while building your skills, we’d love to hear from you! What are the pay and benefits?
£24,471 for a 37 hour, full time, permanent position Flexible working policies – this role would be both home and office based with regular time spent in our Newport office 26 days holiday entitlement plus Bank holidays, rising to 30 days with length of service The successful candidate will need a basic DBS check in place, which we pay for. Sick Pay Time for Talking – a free counselling service Health Cash Plan Savings Scheme Electric Vehicle Lease Schemes Cycle to work and Electric Car scheme Give as You Earn charity donation scheme Gym and shopping discounts Training and progression opportunities What’s FREDIE?
At Pobl Group we are guided, in all that we do, by a group of principles that we call FREDIE, these are: Fairness, Respect, Equality, Diversity, Inclusion, Engagement. This means that whatever your background, you will have an equal opportunity at Pobl Group and we encourage you to apply now. How do you apply?
If you have the skills, experience and enthusiasm required to be our next difference maker, please follow the prompts to apply now. We just need an up-to-date CV, short/focussed cover letter along with a few contact details so that we can get back in touch with you. Interviews will be taking place week commencing 3rd February in our Newport office. If you would like any support with your application or to discuss any adjustments that you may require to support you to application process, please contact group.talent@poblgroup.co.uk or 0300 3735262.
#J-18808-Ljbffr
