Job reference
122557
Department
Marketing
Location
Crowborough
Full/Part-time
Part-time
Closing date
28/02/2025
Description We have an exciting opportunity for an experienced patient advisor to join our Private Patients department as a
Private Patient Advisor . Working within a CQC rated Outstanding hospital, you will work to ensure a seamless and professional patient journey is offered to all prospective private patients, from initial enquiries and referrals to appointment confirmation. With prior sales experience, you will be skilled in converting initial enquiries into booked appointments, working to meet the team’s Key Performance Indicators (KPIs). The role requires flexibility regarding location/travel to provide sickness and annual leave cover at The McIndoe Centre in East Grinstead as needed. This is a part-time (22.5 hours per week), permanent role, offering a competitive salary and excellent benefits, as well as long-term growth within a well-established and welcoming team. About you: Prior experience in a customer service role, with strong sales and conversion skills. Excellent communication and organisational skills, to help build important and respected relationships with wider teams and patients. Proactive and forward-thinking, with a passion for continued learning. Prior exposure to CRM systems. IT savvy! We use a varied range of IT software. Prior experience within a healthcare setting is desirable. A working ethic aligned to our core values as a group: Caring, Friendly, Quality, Integrity, and Pride. Salary: up to £16,204.60 per annum (£27,007.50 FTE) Right to work in the UK In accordance with Home Office guidance, successful candidates will be required to evidence their right to work in the UK before commencement of employment. We have assessed this role and do not consider that we would be able to sponsor a successful candidate under the Skilled Worker route as the role does not meet the relevant Home Office criteria; the successful candidate must therefore be able to demonstrate their own right to work during the recruitment process without Horder Healthcare sponsorship. At Horder Healthcare, we are proud to champion and celebrate diversity, equity, inclusion, and belonging in all areas of our business. We are committed to creating an environment of mutual respect where equal employment opportunities are available to all applicants without regard to protected characteristics by applicable law. As a disability confident employer, we are pleased to offer our full support should you require an alternative method of applying or any reasonable adjustments to be made during the recruitment process. We reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications. Due to the nature of work here at Horder Healthcare, and to ensure that we remain committed to our Safeguarding policy, any applicant upon an initial offer of employment will be subject to pre-employment checks, including an Enhanced Disclosure and Barring Service (DBS check). References and Occupational Health checks will also be taken up before appointment.
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Description We have an exciting opportunity for an experienced patient advisor to join our Private Patients department as a
Private Patient Advisor . Working within a CQC rated Outstanding hospital, you will work to ensure a seamless and professional patient journey is offered to all prospective private patients, from initial enquiries and referrals to appointment confirmation. With prior sales experience, you will be skilled in converting initial enquiries into booked appointments, working to meet the team’s Key Performance Indicators (KPIs). The role requires flexibility regarding location/travel to provide sickness and annual leave cover at The McIndoe Centre in East Grinstead as needed. This is a part-time (22.5 hours per week), permanent role, offering a competitive salary and excellent benefits, as well as long-term growth within a well-established and welcoming team. About you: Prior experience in a customer service role, with strong sales and conversion skills. Excellent communication and organisational skills, to help build important and respected relationships with wider teams and patients. Proactive and forward-thinking, with a passion for continued learning. Prior exposure to CRM systems. IT savvy! We use a varied range of IT software. Prior experience within a healthcare setting is desirable. A working ethic aligned to our core values as a group: Caring, Friendly, Quality, Integrity, and Pride. Salary: up to £16,204.60 per annum (£27,007.50 FTE) Right to work in the UK In accordance with Home Office guidance, successful candidates will be required to evidence their right to work in the UK before commencement of employment. We have assessed this role and do not consider that we would be able to sponsor a successful candidate under the Skilled Worker route as the role does not meet the relevant Home Office criteria; the successful candidate must therefore be able to demonstrate their own right to work during the recruitment process without Horder Healthcare sponsorship. At Horder Healthcare, we are proud to champion and celebrate diversity, equity, inclusion, and belonging in all areas of our business. We are committed to creating an environment of mutual respect where equal employment opportunities are available to all applicants without regard to protected characteristics by applicable law. As a disability confident employer, we are pleased to offer our full support should you require an alternative method of applying or any reasonable adjustments to be made during the recruitment process. We reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications. Due to the nature of work here at Horder Healthcare, and to ensure that we remain committed to our Safeguarding policy, any applicant upon an initial offer of employment will be subject to pre-employment checks, including an Enhanced Disclosure and Barring Service (DBS check). References and Occupational Health checks will also be taken up before appointment.
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