Sales & Hire Controller

Who are we? Tusk Lifting is a premium provider of lifting equipment solutions for the industry sector with locations in Teesside, Liverpool, Glasgow and Hull. We specialise in supplying high-quality lifting equipment to business across a wide range of industries, from construction to manufacturing, oil and gas to mining. Our equipment is designed to meet the toughest demands of the industry, ensuring maximum efficiency, safety, and productivity. With extensive range of lifting equipment, expert technical knowledge, and unparalleled customer service, we are the trusted partner of business seeking to optimise their operations and achieve their goal. First Tech Group companies include First Marine Solutions, First Integrated Solutions, First Subsea, Tusk Lifting, First Competence, North Sea Compactors, Mooring Systems based in Aberdeen, Montrose, Glasgow, Liverpool, Teesside, Hull and Lancaster, with a headcount of around 300 staff. The Role? An opportunity has arisen for an experienced Sales & Hire Controller to join the team in Liverpool on a full-time, permanent basis. You will be required to act as client focal point for the sale and rental of company equipment including providing support to the Business Development Managers. What will you do? Act as focal point for client enquiries and requests regarding the sale and rental of Company equipment including maximising opportunities where possible. Liaise with Operations Teams of the availability of equipment and assign to client as required. Responsible for creating quotations, quote chasing, issuing, and following up with client including receiving and recording receipt of purchase orders. Responsible for raising work order using the company system and issuing electronically to workshop ensuring client order is delivered on time. Responsible for liaising with operational departments to ensure that client requirements and delivery dates are met. Responsible for solving client issues relating to product or service in a timely manner. Responsible for raising of purchase orders ensuring best price and quality of goods in line with purchasing procedure. Build and maintain new and existing customer relationships by communicating regularly. Assist with any other duties as and when required. Carry out work in a timely and efficient manner in order to meet deadlines, changing priorities when the situation requires. Your Qualifications & Experience? Essential: Previous experience within the industry in a similar role. Proficient in the use of Microsoft Office Programmes. Customer relations experience. Who are you? Good Organisational and administrative skills. Hold excellent time management skills with an eye for detail. Ability to build and maintain strong customer relationships. Strong written and verbal communication skills. Are a team player, with the ability to work independently. Ability to work independently in challenging circumstances and use initiative to propose and implement changes to work practices.

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