Operational Supervisor

Position/Title: Operational Supervisor Department: Operations Location: Elite EMS Basingstoke Reports To: Regional Operations Manager General Summary: Supervising employees to continue/improve the overall growth and performance of the business by supporting frontline teams, internal staff and ensuring we fulfill all contractual obligations from NHS Trusts and partners. Support the recruitment team with making decisions about hiring staff. Evaluating, scheduling/work assignments, work procedures, resolving conflicts and identifying training needs. Responsible for mandatory audits within the organisation and identifying areas for improvement. Supporting staff with welfare issues to ensure staff engagement and trust is built. Assisting the Regional Operations Manager with ad-hoc tasks ensuring all deadlines are achieved. Overseeing the day-to-day operations. Core Responsibilities: Overall station and compliance audits including hand hygiene, uniform, patient report form, drugs. Bright HR. Medicine management. Staff appraisals. Return to work meetings. Absence management. Ensuring and promoting staff compliance including Clinical Updates and E-Learning. Staff welfare boards, signposting staff for support. Log RX Issues. Incident fact finding, evidence gathering as a part of the grievance process. General staffing concerns. Visibility on station. Oversight of make ready team. IR1 checks. Duty week. To work alongside the Regional Operations Manager to ensure: All drugs/medication are audited on a weekly basis. Ensuring any discrepancies are reported and documented to your line manager with immediate effect. Promote staff engagement, ensuring staff understand their importance within the business structure. Remain visible daily allowing staff to discuss any welfare issues with you and signpost staff accordingly to ensure they receive the support required. Fulfill all contractual obligations from NHS Trusts and partners, providing frontline staff fulfillment is key. Handling escalated cases of dropped shifts, identify trends of absence and addressing with staff members to support/maintaining our staff welfare. Essential Education: Emergency Care Assistant (FREC4/ CAPCUS) Statutory and Mandatory E-Learning Good general education background to include GCSE English & Maths at level 5 or above Non-Essential Education: NEBOSH (Health & Safety) qualified Managerial Qualification Crisis management Certification Essential Experience: Working in a fast-evolving environment Experience of dealing with people ‘Thinking outside the box’ Pragmatic approach Non-Essential Experience: Emergency Services History 5+ years Project Management Understanding of equality and diversity Essential Skills: PEOPLE/SOFT SKILLS: Influencing Stake/Share Holders - Beginner (L1) Conflict Management - Intermediate (L2) Difficult Conversations - Intermediate (L2) Presentation Skills - Beginner (L1) Written Communication - Advanced (L3) Verbal Communication - Advanced (L3) Negotiation - Intermediate (L2) Time Management - Intermediate (L2) TECHNICAL SKILLS: Employment/Recruitment law (UK) - Beginner (L1) Use of Recruitment Systems - Intermediate (L2) MS Excel Spreadsheet - Intermediate (L2) MS Word - Intermediate (L2) MS PowerPoint - Intermediate (L2) Personal Behaviours: Able to make logical decisions Lead by example Act with honesty and Integrity Flexibility in thinking, reasoning and problem solving Work with others to accomplish results Communicate with positive intent Make time to help and support colleagues Share information openly and proactively Prepared to go the extra mile Demonstrate modesty Open about making mistakes and able to learn from them Personally accountable for successful outcomes Strive to be the best – average isn’t an option Apply continuous improvement to deliver repeatable results ROLE SPECIFIC CAREER PATH: 8 Regional Operations Manager 8 General Manager PROFICIENCY LEVELS: Beginner: Has basic understanding of the field to perform job duties; may need some guidance on job duties; applies learning to recommend options to address unusual situations. Intermediate: Successfully completes diverse tasks of the job; applies and enhances knowledge and skill in both usual and unusual issues; needs minimal guidance in addressing unusual situations. Advanced: Performs without assistance; recognised as a resource to others; able to translate complex nuances to others; able to improve processes; focus on broad issues. Expert: Seen as an expert and/or leader; guides, troubleshoots; has strategic focus; applies knowledge and skill across or in leading multiple projects/orgs; demonstrates knowledge of trends in field; leads in developing new processes. Job Type:

Full-time Pay:

£30,000.00 per year Benefits: Company events Company pension On-site parking Store discount Schedule: Monday to Friday Licence/Certification: Driving Licence (required) Work Location:

In person

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