Job Summary
Due to continued expansion, we are seeking to reinforce our back-office administration team. The PumpServ back office is a lively and vibrant environment. Often our clients will be contracting us with an emergency, no water for example. We remain calm under this pressure and deliver first class service.
This role requires strong organisational skills, proficiency in various software applications, and excellent communication abilities to facilitate effective interaction with staff and clients.
Responsibilities Include, but are not limited to...
Answering customers' questions
Processing orders
Handling customer inquiries
Collaborating with other departments
Taking ownership of customer issues
Building customer relationships
Providing customer support
Tracking customer jobs, scheduling, and updating as required
Documenting customer interactions and transactions accurately
Skills
Exceptional organisational, scheduling, and time management skills
Customer service knowledge
Outstanding verbal and written communication skills to communicate effectively with clients and colleagues
Knowledge of Microsoft 365 including Outlook, Word, Excel
Proficient in clerical tasks and data entry with a keen eye for detail
An ability to follow written procedures
Excellent problem-solving skills
Previous experience in a related role such as Office Assistant, Order Processing Clerk, Service Department Scheduler, or other relevant position
Ability to type accurately at a reasonable speed
We invite qualified candidates who are eager to contribute to our dynamic team while developing their skills in a supportive environment.
Job Types:
Full-time, Permanent Pay:
£23,000.00-£27,000.00 per year Benefits: Casual dress Company events Company pension Free parking On-site parking Sick pay Schedule: Monday to Friday Education: GCSE or equivalent (preferred) Experience: Customer service: 1 year (preferred) Administrative experience: 1 year (preferred) Language: English (required) Work authorisation: United Kingdom (required) Work Location:
In person Reference ID:
Office Administrator
#J-18808-Ljbffr
Full-time, Permanent Pay:
£23,000.00-£27,000.00 per year Benefits: Casual dress Company events Company pension Free parking On-site parking Sick pay Schedule: Monday to Friday Education: GCSE or equivalent (preferred) Experience: Customer service: 1 year (preferred) Administrative experience: 1 year (preferred) Language: English (required) Work authorisation: United Kingdom (required) Work Location:
In person Reference ID:
Office Administrator
#J-18808-Ljbffr
